The Psychology of People in Organisations

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The Psychology of People in Organisations

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The Psychology of People in Organisations

Melanie Ashleigh

University of Southampton

Angela Mansi

University of Westminster

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Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England

and Associated Companies throughout the world

Visit us on the World Wide Web at: uk

First published 2012

? Pearson Education Limited 2012

The rights of Melanie Ashleigh and Angela Mansi as authors of this Work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of the publisher or a licence permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, Saffron House, 6-10 Kirby Street, London EC1N 8TS.

All trademarks used therein are the property of their respective owners. The use of any trademark in this text does not vest in the author or publisher any trademark ownership rights in such trademarks, nor does the use of such trademarks imply any affiliation with or endorsement of this book by such owners.

Pearson Education is not responsible for the content of third-party internet sites.

ISBN 978-0-273-75576-0

British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library

Library of Congress Cataloguing-in-Publication Data A catalog record for this book is available from the Library of Congress

10 9 8 7 6 5 4 3 2 1 16 15 13 12

Typeset in 10/12 pt Minion by 73 Printed and bound by Rotolito Lombarda, Italy

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Brief contents

About the authors

xii

Publisher's acknowledgements

xiii

Guided tour

xvi

Foreword

xix

Chapter 1 What is work psychology?

2

Chapter 2 Ethical issues and the nature of research in

organisations

30

Chapter 3 Individual differences ? and emotions at work

66

Chapter 4 Personality at work ? and the dark side

of personality

92

Chapter 5 Work?life balance: well-being at work and the

tyranny of technology

118

Chapter 6 Selection and assessment

146

Chapter 7 Perception, attitudes and discrimination

178

Chapter 8 Motivation and learning at work

212

Chapter 9 Working in teams and groups

236

Chapter 10 Leadership

266

Chapter 11 Organisational change and development

296

Glossary

324

Index

337

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