Sample Change Management Effectiveness Survey - Society for Human ...

Sample Change Management Effectiveness Survey

Sample Change Management Effectiveness Survey

This questionnaire is focused primarily on the way in which the change affecting people during [Insert Company Name Here] [Insert Project/Initiative Name Here] is managed by [Insert Company Name Here] in the context of a [Insert Project/Initiative Name Here].

There are 12 questions in this survey and it will take no longer than 10 minutes to complete the questionnaire.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey, you may contact [Insert Company Name Here] by email at [specify email address].

Thank you very much for your time and support.

1. What is your Job Title? Chief Vice President Director Manager who supervises employees and/or interns Manager who does not supervise employees and/or interns Exempt staff member, not eligible for overtime Non-exempt staff member, eligible for overtime

2. How long have you been working at [Insert Company Name Here]? Less than one year 1 to 2 years 3 to 4 years 5 to 10 years 11 to 15 years 16 to 20 years More than 20 years

Change Management: Leading Successful Transformations ?2019 Society for Human Resource Management

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Sample Change Management Effectiveness Survey

3. What is your current job status? Full Time Employee (FTE) Part Time Employee Contractor Vendor Other (please specify) _______________

4. Are you familiar with the term of Change Management in how it relates change affecting people?

Yes

No

5. Which of these statements best applies to how change is managed at [Insert Company Name Here]?

[Insert Company Name Here] exists in a state of rapid and continuous change [Insert Company Name Here] evolves through long periods of stability with short bursts

of fundamental change Departments within [Insert Company Name Here] deal with change incrementally and

separately [Insert Company Name Here] is constantly undergoing small changes Other (please specify)

6. Please select how applicable each of these statements are in describing the management of change affecting your job role?

Strongly Agree Neutral Disagree Strongly

Agree

Disagree

There are long periods of planning before the change is delivered The implementation of the change within your role is managed solely by [Insert Company Name Here] Involvement in the change project before delivery takes place There are delays in the timescales that are set in the change project There are logical reasons for change which are visible and the goals are transparent The process of implementation for the change is flexible and reactive

Prefer Not to

Say

Change Management: Leading Successful Transformations ?2019 Society for Human Resource Management

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Sample Change Management Effectiveness Survey

Strongly Agree Neutral Disagree Strongly

Agree

Disagree

Project teams have sometimes a lack of consequence and consistency in regards to the change Good ideas for change are hidden and used for personal agendas Conflicts within the change are looked for and try to be solved Training is inadequate leaving unanswered questions about the change Communications about the change are timely and relevant The project lead for the change is known and project champions aid the planning and implementation Those concerned with the outcome of the change project take part in planning Communication about the change is limited to only those directly concerned with the project Change projects create resistance which has to be broken Change is expected without being linked to incentives

Prefer Not to

Say

7. Which of these statements best describes the [Insert Project/Initiative Name Here]? The [Insert Project/Initiative Name Here]is managed within a set timeframe with clear objectives and methods that were communicated in advance, and managed in a controlled way The [Insert Project/Initiative Name Here] is a dynamic project which changes in timescales and deliverables. It has focus on contingency which appreciates the complexity of issues The [Insert Project/Initiative Name Here] is a combination of the above two statements but not necessarily in equal proportion Other (please specify) ________________________________

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Sample Change Management Effectiveness Survey

8. Please indicate the option that best applies to how you feel for each of the below statements regarding how the [Insert Project/Initiative Name Here] is managed.

Strongly Agree Neutral Disagree Strongly

Agree

Disagree

Incentives are linked with the implementation to aid the process of change There are predetermined guidelines for how the system implementation is to be managed and these are followed The reasons for change are unclear and there are different views of the goals of the implementation Communications about the implementation are not given in advance and not relevant Implementation communications are open and readily available Corporate Headquarters directs the implementation of the project/initiative with [Insert Company Name Here] having no control Implementation leadership is unclear and champions are not utilized effectively Conflicts within the implementation are avoided Once the implementation has taken place, user involvement in the project begins Key implementation personnel are chosen, put in charge and left unchanged The direction of the implementation is influenced by resistance Wide timescales for the implementation deliverables are set and goals and are met Training is frequently given with supporting materials creating confidence with the system and the processes Each release begins with no anticipated planning Ideas are openly communicated and encouraged within the implementation The strategy, system design and processes are determined completely outside of [Insert Company Name Here]'s control

Prefer Not to

Say

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Sample Change Management Effectiveness Survey

9. Please rank these requirements about change in order of importance to you from 1 to 9, with 1 = most important and 9 = least important.

Feeling that everyone is focused on the same goals and objectives _______ Understanding why change is happening and why it is necessary _______ Recognize the project is being implemented by people with the necessary core skills in a

clearly defined and tracked manner _______ Having assistance from the project owners, project infrastructure, training specialist to

create a supportive environment _______ Appreciation of how the change will take place and be effectively communicated

_______ Being able to take ownership and influence details of the change _______ Conscious that key individuals are involved in the project _______ Awareness of who is ultimately responsible for the project _______ Knowing the project recognizes organization-wide dependencies and gives caution to

people, process and infrastructure _______

10. Please describe if the Change Management techniques used at [Insert Company Name Here] during the [Insert Project/Initiative Name Here] influenced your adoption of the project/initiative.

11. Please describe any difficulties that affected your adoption of the [Insert Project/Initiative Name Here].

12. Have you participated in a [Insert Project/Initiative Name Here] prior to this? Yes (12b) No (survey closes)

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Sample Change Management Effectiveness Survey

12 (b). Please describe if any challenges concerning people change with [Insert Project/Initiative Name Here] have been mirrored with previous projects/initiatives.

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