InterCall Overview - Genesys



InterCall

Audio Features and Settings

|Feature Name |Description |Keypad Command (if applicable) |

|Auto Continuation |Allow participants to stay on the conference call without your|To change the current meeting, |

| |attendance. The conference will end once the last participant |press *8 |

| |disconnects. Default setting is ‘ON” |To use this feature, you must join |

| | |the call using your Leader PIN. |

| | |To change your default setting, go |

| | |to mmc.intercallonline |

|Auto Record |Automatically record all of your calls without prompting to |To change this setting, please |

| |start a recording via your telephone keypad and eliminate the |contact InterCall Customer Service |

| |ability for anyone within your conference to stop the | |

| |recording. | |

|Conference Entry Mode |Prior to participants joining your call, select one of the |To change this setting, please |

| |following entry mode options: |contact InterCall Customer Service |

| |Unmuted – All participants have the standard talk privileges | |

| |(default setting). | |

| |Group Mute – Participants are joined as muted, but have the | |

| |ability to unmute their individual lines to speak. | |

| |Lecture Mode – Participants are joined as muted and do not | |

| |have the ability to unmute their individual lines to speak. | |

|Custom Entry |To quickly enter your conference, turn specified prompts off |To change this setting, please |

| |that are played prior to being placed into your conference. |contact InterCall Customer Service |

|Entry/Exit Options |Decide how your participants are announced when they join or |To change the current meeting, |

| |leave the conference call. Choose from the following options: |press *3 |

| |tone (default setting) name announce, name and tone, or |To use this feature, you must join |

| |silence. |the call using your Leader PIN. |

| | |To change your default setting, go |

| | |to mmc.intercallonline |

|Force Disconnect |Clear your conference by disconnecting all participants from |#99 |

| |your call while you stay connected. This feature is useful |To use this feature, you must join |

| |when you have scheduled back-to-back meetings. |the call using your Leader PIN. |

|Group Mute/Unmute |Silence all participants’ lines by pressing a keypad command |*5 / #5 |

| |on your telephone. Group mute/unmute helps reduce background |To use this feature, you must join |

| |noise and limits interruptions during your conference. |the call using your Leader PIN. |

|Leader Express Entry |Start your conference in one easy step by consecutively |To change this setting, please |

| |entering your conference code followed by * and your leader |contact InterCall Customer Service |

| |PIN followed by #. | |

|Leader Smart Entry |Store a phone number so when you dial in from that number to |To change this setting, please |

| |start your conference, Intercall will recognize the number and|contact InterCall Customer Service |

| |join you to your conference without inputting your conference | |

| |code and leader PIN. | |

|Leave and Join a Conference|Your participants have the ability to leave the conference |#2 |

| |they are attending and join a new conference without hanging | |

| |up and redialing the same dial-in number. | |

|Lecture Mode |Mute all participants during your conference to reduce |*51 / #51 |

| |background noise. Participants will not have the capability to|To use this feature, you must join |

| |unmute their lines. |the call using your Leader PIN. |

|Lock/Unlock |Lock your conference call to prevent additional participants |*7 / #7 |

| |from joining the call. |To use this feature, you must join |

| | |the call using your Leader PIN. |

|Meeting Capacity |Up to 125 participants | |

|Multiple Leaders |Have multiple leaders on your conference call, allowing them |To change this setting, please |

| |to have access to all leader controls. |contact InterCall Customer Service |

|Operator Assistance |At any time during your call, you can request an operator |*0 / 00 |

| |simply by pressing *0 to join your conference or 00 to speak | |

| |to the operator privately. | |

|Participant List |A list of your participants will be provided in your |Provided in Post Conference Summary|

| |conference summary report. |Email |

|Phone Commands |Play a list of commands available to you during a meeting |** |

|Post-Conference Emails |Keep an attendance roster of your participants with an email |To change this setting, please |

| |record of which participants were on the phone and/or web. |contact InterCall Customer Service |

| |Also, keep track of your total conferencing minutes. Default | |

| |setting is “OFF” | |

|Primary/Secondary Language |A user can assign a secondary language of all prompts and |To change this setting, please |

| |commands within the conference for participants. When |contact InterCall Customer Service |

| |activated, participants will receive an additional prompt to | |

| |select a desired language. If no selection is made, the | |

| |default language for the user is utilized for that | |

| |participant. | |

|Private Participant Count |Privately announces the number of participants on the |*# |

| |conference call at any participants’ request. | |

|Quick Start |Select Quick Start to immediately begin the conference call by|To change this setting, please |

| |allowing participants to enter the conference without a leader|contact InterCall Customer Service |

| |and start speaking before the call officially begins. Default| |

| |setting is “ON” | |

|Record & Playback |Digitally record your Reservationless-Plus call for |*2 |

|*additional costs apply |participants who were unable to attend or for participants who|To use this feature, you must join |

| |would like to listen to the conference call again. For easy, |the call using your Leader PIN. |

| |24/7 availability, the recording can be accessed on the | |

| |internet or by dialing a toll-free number. You may also | |

| |purchase a CD, a downloadable link and/or a transcription of | |

| |your recording. | |

|Record Pause/Resume |Pause your recording in progress and then resume the recording|*2 |

| |when you are ready to continue. |To use this feature, you must join |

| | |the call using your Leader PIN. |

|Return to Leader Account |Allows you to return to the menu to change a default feature |#64 |

|Menu |setting, e.g., name announce, tone entry, etc. |To use this feature, you must join |

| | |the call using your Leader PIN. |

|Roll Call |Prompt participants to record their name as they join the |*4 |

| |conference call. Any time during the conference, names can be | |

| |replayed privately to any conference participant. | |

|Security Passcode |Provide an added level of security for your |To change this setting, please |

| |Reservationless-Plus conference by having greater control over|contact InterCall Customer Service |

| |who joins your conference. You can select and distribute the | |

| |security passcode for every conference you host. You also have| |

| |the ability to add a security passcode to an active conference| |

| |by returning to the leader account menu. | |

|Self Mute/Unmute |Allow participants to silence their own lines by pressing a |*6 / *6 |

| |keypad command on their telephones. |*6 / #6 |

|Sub-conference |Allow guests to join a private discussion during your |*9 |

| |conference call. Sub-conferencing allows you to discuss side | |

| |issues and other non-public information. | |

|Waiting Room |Have your participants placed on music hold until you are |*7/#7 |

| |ready for them to join the conference call. This feature is |To use this feature, you must join |

| |helpful when you have two back-to-back conferences scheduled |the call using your Leader PIN. |

| |with two different groups. | |

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