Badm-134 Business Organization & Management



Badm-134 Business Organization & Management

TEST 3 Chap. 7 – 9 50 Points

Bring a #2 pencil to record your answers. There is a total of 50 questions.

|1. |Management is the art of getting things done through organizational resources. |

|2. |The four key management functions are planning, organizing, leading, and controlling. |

|3. |The management function that involves guiding, training, and motivating others to work toward the achievement of an |

| |organization's goals is called leading. |

|4. |Planning is a key management function because other management functions depend on having a good plan. |

|5. |Rita is a manager of a medium-sized service company. She is currently involved in redesigning her department to ensure that |

| |employees and other resources can respond more quickly and efficiently to the needs of its customers. Rita's efforts are part |

| |of the organizing function of management. |

|6. |Goals tend to be broad and focus on the long-term while objectives tend to be specific and short-term in their focus. |

|7. |A mission statement outlines the fundamental purposes of an organization. |

|8. |Managers or teams of managers at the lower levels of an organization normally develop strategic plans, but top managers do most|

| |of the tactical planning. |

|9. |The visual illustration of the relationships among the people within an organization that shows who is accountable for the work|

| |and who reports to whom is called a Gantt Chart. |

|10. |Empowerment means that more authority and responsibility is given to top management. |

|11. |Hatty is a middle manager at Watta-Deihl Incorporated. The company's top management has just announced that they are going to |

| |initiate a policy of empowerment. In order for this policy to succeed, Hatty and other managers will need to adopt a more |

| |autocratic style of leadership. |

|12. |A chain of command is a line of authority that moves from the lowest level of the hierarchy to the top. |

|13. |A bureaucratic style of organization is slow when responding to change. |

|14. |The more experienced and capable the manager, the broader the span of control. |

|15. |The more complex the job, the narrower the span of control. |

|16. |Rome Corporation is organized into departments such as finance, production, marketing, data processing, and accounting. Rome |

| |has chosen to departmentalize by function. |

|17. |Staff personnel perform functions that contribute directly to the primary goals of the organization, such as production and |

| |marketing. |

|18. |Matrix organizations bring together specialists from different parts of the firm to work on specific projects. |

|19. |Firms that specialize in accounting, finance, and management consulting are all part of the service sector. |

|20. |Due to the growth of the Internet, the cost of labor is no longer an important consideration in location decisions of business |

| |firms. |

|21. |ISO 9000 refers to a set of international standards for quality management and assurance. |

|22. |Operations management in the service sector is all about creating a good experience for the customer. |

|23. |Production creates form utility. |

|24. |Manufacturing resource planning (MRP II) is an advanced version of MRP that allows plants to include all of the resources used |

| |to make a product efficiently. |

|25. |In a just-in-time inventory system, the producer holds large quantities of the materials and components used in the production |

| |process in its inventory to ensure that it always has enough on hand. |

|26. |The purpose of computer-integrated manufacturing (CIM) is to unite computer-aided design with computer-aided manufacturing. |

|27. |__________ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives. |

|28. |Which of the following would be a concern addressed in a strategic plan? |

|29. |General and divisional managers, plant managers, and deans and department heads at colleges all are positions that usually are |

| |classified as: |

|30. |Supervisory managers spend most of their time on: |

|31. |Top managers make less use of _________ skills than supervisory managers. |

|32. |_______________ means that decision-making authority is delegated to lower-level managers and employees. |

|33. |The span of control for a manager: |

|34. |An organization that consists of many layers of management is referred to as a(n) ____________ organization. |

|35. |The ________ an organization's structure, the ________ the span of control. |

|36. |An organization with only a few layers of management is known as a(n): |

|37. |All of the following factors help determine a manager's span of control except: |

|38. |Employees who perform functions that advise and assist line personnel are known as: |

|39. |Which of the following describes a group of employees from different departments working together on a semi-permanent basis? |

|40. |Production management has been the traditional term used to refer to the activities managers perform to help their firms |

| |create: |

|41. |Operations management refers to activities managers perform to help their firms produce: |

|42. |__________ is the process of selecting a geographic location for a company's operations. |

|43. |In an evaluation of an area as a possible site for a facility location, quality-of-life considerations: |

|44. |A firm that has been certified as meeting both ISO 9000 and ISO 14000 standards has demonstrated: |

|45. |____________ means being as fast as or faster than the competition in responding to consumer wants and needs and in getting |

| |goods and services to them. |

|46. |A basic characteristic of flexible manufacturing is that it: |

|47. |Edwin Rivera is a production manager who believes his firm uses more of virtually all types of resources than is necessary to |

| |produce its products. He would like to find a way to cut back on labor, and reduce the firm's investment in tools and space as |

| |well. It seems that Edwin would like to adopt: |

|48. |___________ is a technique to analyze the tasks involved in completing a project, estimate the time needed to complete each |

| |task, and determine the minimum amount of time needed to complete each project. |

|50. |Both PERT diagrams and Gantt charts are useful to managers concerned with: |

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