Badm-134 Business Organization & Management
Badm-134 Business Organization & Management
TEST 3 Chap. 7 – 9 50 Points
Bring a #2 pencil to record your answers. There is a total of 50 questions.
|1. |Management is the art of getting things done through organizational resources. |
|2. |The four key management functions are planning, organizing, leading, and controlling. |
|3. |The management function that involves guiding, training, and motivating others to work toward the achievement of an |
| |organization's goals is called leading. |
|4. |Planning is a key management function because other management functions depend on having a good plan. |
|5. |Rita is a manager of a medium-sized service company. She is currently involved in redesigning her department to ensure that |
| |employees and other resources can respond more quickly and efficiently to the needs of its customers. Rita's efforts are part |
| |of the organizing function of management. |
|6. |Goals tend to be broad and focus on the long-term while objectives tend to be specific and short-term in their focus. |
|7. |A mission statement outlines the fundamental purposes of an organization. |
|8. |Managers or teams of managers at the lower levels of an organization normally develop strategic plans, but top managers do most|
| |of the tactical planning. |
|9. |The visual illustration of the relationships among the people within an organization that shows who is accountable for the work|
| |and who reports to whom is called a Gantt Chart. |
|10. |Empowerment means that more authority and responsibility is given to top management. |
|11. |Hatty is a middle manager at Watta-Deihl Incorporated. The company's top management has just announced that they are going to |
| |initiate a policy of empowerment. In order for this policy to succeed, Hatty and other managers will need to adopt a more |
| |autocratic style of leadership. |
|12. |A chain of command is a line of authority that moves from the lowest level of the hierarchy to the top. |
|13. |A bureaucratic style of organization is slow when responding to change. |
|14. |The more experienced and capable the manager, the broader the span of control. |
|15. |The more complex the job, the narrower the span of control. |
|16. |Rome Corporation is organized into departments such as finance, production, marketing, data processing, and accounting. Rome |
| |has chosen to departmentalize by function. |
|17. |Staff personnel perform functions that contribute directly to the primary goals of the organization, such as production and |
| |marketing. |
|18. |Matrix organizations bring together specialists from different parts of the firm to work on specific projects. |
|19. |Firms that specialize in accounting, finance, and management consulting are all part of the service sector. |
|20. |Due to the growth of the Internet, the cost of labor is no longer an important consideration in location decisions of business |
| |firms. |
|21. |ISO 9000 refers to a set of international standards for quality management and assurance. |
|22. |Operations management in the service sector is all about creating a good experience for the customer. |
|23. |Production creates form utility. |
|24. |Manufacturing resource planning (MRP II) is an advanced version of MRP that allows plants to include all of the resources used |
| |to make a product efficiently. |
|25. |In a just-in-time inventory system, the producer holds large quantities of the materials and components used in the production |
| |process in its inventory to ensure that it always has enough on hand. |
|26. |The purpose of computer-integrated manufacturing (CIM) is to unite computer-aided design with computer-aided manufacturing. |
|27. |__________ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives. |
|28. |Which of the following would be a concern addressed in a strategic plan? |
|29. |General and divisional managers, plant managers, and deans and department heads at colleges all are positions that usually are |
| |classified as: |
|30. |Supervisory managers spend most of their time on: |
|31. |Top managers make less use of _________ skills than supervisory managers. |
|32. |_______________ means that decision-making authority is delegated to lower-level managers and employees. |
|33. |The span of control for a manager: |
|34. |An organization that consists of many layers of management is referred to as a(n) ____________ organization. |
|35. |The ________ an organization's structure, the ________ the span of control. |
|36. |An organization with only a few layers of management is known as a(n): |
|37. |All of the following factors help determine a manager's span of control except: |
|38. |Employees who perform functions that advise and assist line personnel are known as: |
|39. |Which of the following describes a group of employees from different departments working together on a semi-permanent basis? |
|40. |Production management has been the traditional term used to refer to the activities managers perform to help their firms |
| |create: |
|41. |Operations management refers to activities managers perform to help their firms produce: |
|42. |__________ is the process of selecting a geographic location for a company's operations. |
|43. |In an evaluation of an area as a possible site for a facility location, quality-of-life considerations: |
|44. |A firm that has been certified as meeting both ISO 9000 and ISO 14000 standards has demonstrated: |
|45. |____________ means being as fast as or faster than the competition in responding to consumer wants and needs and in getting |
| |goods and services to them. |
|46. |A basic characteristic of flexible manufacturing is that it: |
|47. |Edwin Rivera is a production manager who believes his firm uses more of virtually all types of resources than is necessary to |
| |produce its products. He would like to find a way to cut back on labor, and reduce the firm's investment in tools and space as |
| |well. It seems that Edwin would like to adopt: |
|48. |___________ is a technique to analyze the tasks involved in completing a project, estimate the time needed to complete each |
| |task, and determine the minimum amount of time needed to complete each project. |
|50. |Both PERT diagrams and Gantt charts are useful to managers concerned with: |
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