THE ROLE OF GOOD GOVERNANCE PRACTICES IN ENHANCING SERVICE DELIVERY IN ...

THE ROLE OF GOOD GOVERNANCE PRACTICES IN ENHANCING

SERVICE DELIVERY IN PUBLIC INSTITUTIONS IN TANZANIA: THE

CASE STUDY OF THE TANZANIA ELECTRIC SUPPLY COMPANY LTD

SAADA AHMED ALI

A DISSERTATION SUBMITTED IN PARTIAL FULFILLMENT OF THE

REQUIREMENTS FOR THE DEGREE OF MASTER OF BUSINESS

ADMINISTRATION OF THE OPEN UNIVERSITY OF TANZANIA

2017

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CERTIFICATION

The undersigned certifies that he has read and hereby recommends for acceptance by

the Open University of Tanzania a dissertation titled: ¡°The Role of Good

Governance Practices in Enhancing Service Delivery in Public Institutions in

Tanzania: The Case Study of the Tanzania Electric Supply Company Ltd.¡±, in

partial fulfillment of the requirement for the degree of Master Business

Administration (MBA) of the Open University of Tanzania.

¡­¡­¡­¡­¡­¡­¡­¡­¡­..¡­¡­¡­¡­¡­¡­

Dr. William Pallangyo

(Supervisor)

¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­..¡­¡­¡­¡­¡­

Date

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COPYRIGHT

No part of this dissertation may be reproduced, stored in any retrieval system, or

transmitted in any form by any means, electronic, mechanical, photocopying,

recording or otherwise without prior written permission of the author or the Open

University of Tanzania on her behalf.

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DECLARATION

I, Saada Ahmed Ali, do hereby declare that, this dissertation is my original work

and that; it has not been presented and will not be presented to any other university

for a similar or any other degree award.

¡­¡­¡­¡­¡­¡­¡­¡­¡­..¡­¡­¡­¡­¡­¡­

Signature

¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­..¡­¡­¡­¡­¡­

Date

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DEDICATION

I dedicate this dissertation to my family. This dissertation is the fruit of their sacrifice

and dedication in supporting my studies and career.

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