Interpersonal Communication - Georgetown ISD



Interpersonal Communication

I. Self-Disclosure

A. Definition – revealing personal information that wouldn’t be easily discovered any other way

B. Appropriate self-disclosure is an important communication skill. It should be mutual and gradual in order to develop and strengthen our interpersonal relationships.

II. Communication Climate

Definition – overall feeling or emotional mood between people

1. aggression – putting your needs first

2. assertion – stating what you feel, need, or want

3. deference – putting your needs last

III. Conflict

What is Conflict?

• A disagreement through which parties involved perceive a threat to their needs, interests, or concerns

How Do Conflicts Occur?

• Misunderstandings

• Defending Turf

• Not Feeling Heard

• Hurt Feelings

• Escalations

Types of Conflict

1. overt - out in the open

2. covert - hidden

Communication Danger Signs

1) Escalation – Responding back and forth negatively with each other leads to increased anger and frustration

2) Invalidation- Putting down the thoughts, opinions, or character of another often causes more damage than we realize

3) Negative Interpretation- Making negative and unfair assumptions about what another person was thinking

4) Withdrawal or Avoidance – Anything from getting up and leaving the room to tuning out or shutting down during an argument

Conflict Management Styles

Avoiding – Will it go away?

Dominating – Force and power to resolve conflict

Integrating – Cooperative, both sides are satisfied

Obliging – Accommodating, one side gives in

Compromising – Each party gives so each wins and loses

Strategies for Resolving Conflict

• Active listening

• Reversing roles

• Fair fighting

* stick to the present

* describe behavior

* avoid pushing buttons

The Negotiation Model

• State what you want

• State how you feel

• Give reasons for your wants and feelings

• State your understanding of the other person’s position

• Create a plan to resolve the conflict

IV. Characteristics of Personal Relationships

A. Commitment – investment of time and emotions

B. Relationship Rules – expectations, what is/is not allowed

C. Contexts – family, friends, society

D. Relational Dialectics – competing needs in a relationship

1. autonomy/connection

2. novelty/predictability

3. openness/closedness

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