Date: 10/06/98 Total Pages:



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VCA HOSPITALS – FALL/WINTER 2019-20

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YOUR HOSPITAL NAME: _________________________________________________________AU:___________

VOICE (Check one): ____Current Voice (if available) ____Male ____Female ____Both Male & Female ($40 fee)

MUSIC STYLE (Check one): ___ Current Music ___Acoustic ___Light Jazz ___Soft Rock ___Orchestral

Hear samples of all our voices and music styles at demos-vca

Doctors’ Last Names (Optional): __________________________________________________________________

(Please write phonetic spelling of difficult-to-pronounce names.)

MESSAGES: Choose up to 10 messages from your current script (if desired) and the new message selections below. Your hospital name and doctors’ names will be inserted as (your name) and (doctors’ names). Let us know if you want to change any of the messages or add custom information and we can develop specific messages for you. If you revise any messages, please highlight so we can incorporate your changes.

KEEP FROM CURRENT SCRIPT ON HOLD NOW: 1 2 3 4 5 6 7 8 9 10 11

Check any NEW MESSAGES below you want to add to your new program:

(10 messages max, including any of your current messages you are keeping)

___(1) HOSPITAL HOURS Thank you for calling (your name), where we treat your pets as family! (Doctors’ names) and our staff are here to care for your pets’ health needs from (days and hours). We’ll be happy to schedule a convenient appointment time when we come back to your call.

DAYS & HOURS:______________________________________________________

___(2 ) VCA CARECLUB Because our pets age faster than we do, their healthcare needs change quicker too. VCA CareClub makes it easy to care for your pet’s skin, coat, weight or other health concerns with unlimited visits to (your name) and 24/7 access to live chat with a veterinarian. You also can earn VCA CareClub reward points for the products you purchase for your pet. We have a wellness plan for every life stage, from puppies and kittens to adults and seniors. Ask us how to join today!

___(3) LASER THERAPY (Your name) offers Laser Therapy as a non-invasive option for pain management and to treat orthopedic and soft tissue injuries. The laser activates the regenerative properties of cells, leading to faster healing from injuries and relief from arthritis, inflammation and sprains as well as medical concerns such as hip dysplasia, post-surgical incisions, lick granulomas, hot spots and more. Ask (doctors’ names) if your pet could benefit from Laser Therapy.

___(4) MY VCA PET PORTAL/MY VCA APP Need to stop by our hospital for your pet’s medication or food?  Why not subscribe to Never Forget and get your pet's prescriptions, food and more delivered to you at home?  For even more convenience, download the MyVCA app and set easy reminders to give your pets’ medication so they’ll never miss a dose!  Ask our staff for more information. 

___(5) ANTIFREEZE Every year, family pets are accidentally poisoned by antifreeze. Just a few licks of this sweet tasting liquid can be fatal in just a few hours. Some symptoms of antifreeze poisoning are lethargy, vomiting, staggering and excessive thirst. If you suspect your pet has ingested antifreeze, seek immediate veterinary care. Getting treatment within a few hours is critical!

___(6) DENTAL Bad breath can be a stinky problem in pets! It’s often due to periodontal disease that develops when bacteria in the mouth cause plaque build-up and irritating gingivitis. If not treated, periodontal disease can lead to pain, tooth loss and damage to the heart and kidneys. As with most health problems, prevention is the best cure, so schedule a dental cleaning with (your name) today and say goodbye to your pet’s bad breath!

___(7) ALEXA Did you know you can now link your Alexa device with your online VCA account? With a few simple voice commands, you can easily book appointments and get healthcare reminders for your pet with no hold time or waiting! Get started today by searching VCA in the Alexa Skill Store.  

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VCA HOSPITALS – FALL/WINTER 2019-20

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HOSPITAL NAME: ______________________________________________________________________________

___(8) FLEAS & TICKS If you think fleas and ticks are just a warm weather problem, think again! Fleas and ticks can still be quite active at 40 degrees or above, and often survive temperatures below freezing. Treating your pet for fleas and ticks has never been easier with safe and effective Vethical products from (your name). Ask our staff for more information

___(9) BOARDING Planning a getaway this fall or winter or sometime next year? Be sure to reserve your pet’s boarding space at (your name) when you finalize your travel dates. (Doctors’ names) and our animal-loving staff will keep your furry friend healthy and safe and make them feel at home when you’re away from home.

___(10) LIPOMAS At (your name), we often see middle-aged and older animals with benign tumors of fat called lipomas. Though removal of lipomas is more cosmetic than anything, without surgery, the tumor may continue to grow and become problematic if it causes discomfort or impacts the pet’s ability to walk. If you notice a lump on your pet’s skin, schedule an appointment with (doctors’ names) to get it checked out.

___(11) VCA CHARITIES It takes a village! Thanks to our very generous clients and donors, VCA Animal Hospitals raised over $570,000 in our Pennies for Pets campaign! VCA Charities uses these funds to help critical animal welfare causes nationwide!

___(12) KENNEL COUGH/CANINE INFLUENZA It’s cold and flu season! Did you know that kennel cough and canine influenza are similar to colds and flu in people? Many different strains can be involved, and while some dogs never get sick, others get very sick and an unfortunate few don’t survive. For people and pets, avoiding exposure and getting vaccinated are the best ways to prevent contagious illnesses. Ask the staff at (your name) how to protect your dog from kennel cough and canine influenza.

___(13) FEAR FREE (Only for locations with Fear Free Certification): Many cats don’t get regular veterinary care because it’s stressful for them and their owners to visit us. But they’re not the only scaredy-cats; trips to the vet cause stress for dogs and their people too! (Your name) is proud to be a Fear Free practice, which means (doctors’ names) and our staff are committed to providing a low-stress environment for our patients using gentle handling techniques, pheromone sprays, tasty treats and much more. By helping to alleviate your pets’ fear and anxiety, we’re able to provide them with the best veterinary care possible.

___(14) GROOMING The dry, windy weather of fall and winter can be tough on your pet’s skin and hair. Regular grooming not only reduces shedding but also helps keep your pet’s coat healthy all season long. Schedule a grooming appointment with (Optional groomer’s name) today. GROOMER’S NAME(S):_____________________________________________________

___(15) ACUPUNCTURE (your name) is pleased to offer veterinary acupuncture as an alternative therapy to treat pets with arthritis, soft tissue injuries, skin allergies and other conditions. If the thought of someone sticking your pet has you on pins and needles, don’t worry! It’s a gentle and usually painless process. To find out if your pet is a good candidate for acupuncture, ask about scheduling a consultation with (doctors’ names) today.

___(16) COLD WEATHER TIPS A fur coat does not ensure warmth for your pet in the fall and winter months.  While some animals can better handle the cold, most pets should not stay outside very long. If at all possible, keep your pets inside during freezing weather. If your pets must be outdoors for prolonged periods of time, make sure they have a covered shelter with blankets or thick towels for snuggling against the cold and a fresh, unfrozen water supply to stay hydrated. 

___(17) OBESITY Did you know almost half of the dogs and cats we see are overweight? Just like people, animals have an ideal weight for their individual body composition. Dogs and cats that maintain a healthy weight not only have a reduced risk of disease and injury, but also experience a better quality of life and a longer life expectancy. For pets that need to lose weight, (doctors’ names) can recommend healthier eating and exercise for a safe rate of weight loss based on your pet’s overall health.

___(18) TRIVIA  Did you know that cats have something in common with giraffes and camels? All of these animals walk contralaterally, which means they move both their right feet first, then move both their left feet. No other animals walk this way!

COPYRIGHT 2019, AYERPLAY Inc.

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