Sharon Durant - USENIX
Sharon Durant
Home: (510) 881-0473 Mobile: (510) 427-4015
sharonkdurant@
Professional Profile
Junior/Mid-Level UNIX Systems Administrator with extensive support background. Excellent, professional communication skills. Demonstrated ability to work both independently and in a team environment.
Skills/Knowledge
Operating Systems: SunOS, Solaris, Linux (Ubuntu), Windows XP/7, Mac OS X, Cisco IOS
Hardware Systems: SUN Workstations & Enterprise Servers, Cisco Enterprise Switches and Routers, PCs
Productivity Software: Microsoft Office Suite, Publisher, Acrobat Standard, AVS4You audio/video editor, Corel Paintshop Pro, mail software (Eudora, Thunderbird, Outlook) Microsoft Service Center Operations Manager ( SCOM), Bugzilla, Product Studio
Infrastructure Software: NFS, NIS, DNS, BIND, TCP/IP, DHCP, SMTP, RCS, Perforce, Veritas NetBackup, Volume Manager, FirstWatch, Cluster Server, Big Brother Monitoring, SendMail, Samba, Solaris Jumpstart, Active Directory, conserver, ssh, PuTTy, bash
Scripting & utilities: Perl, c-shell, bourne shell, awk, sed, grep
Experience
Microsoft/Tellme, Mountain View, CA Jan. 2011 to present
Technical Support
Supported >300 internal customers with account services, access to secure servers and Active Directory maintenance. As the first-tier tech support position, this has been an excellent opportunity to provide customer service and ensure that my department is perceived in a positive manner by our internal customers.
• User Account Management (new hires / terminations)
• ssh configuration and access issues
• mailing lists administration
Feedback Loop Server Farm Monitoring and 1st level tech support
• Monitoring with Service Center Operations Monitor
• Identify server trouble & open Product Studio trouble ticket
• Level 1 & 2 trouble ticket handling
Networking Lab management:
• organization, equipment disposal and re-configuring console servers
Network Systems Maintenance Evaluation:
• Reviewed documentation of production network maintenance events with the goal of providing a clear perspective of overall success, uptime and client communication
Mary Kay, Inc., home-based business Jan. 2002 to Dec. 2010
Independent Beauty Consultant :Started as a Beauty Consultant in this top-selling cosmetics firm, selling in excess of $30,000 per year by demonstrating its benefits and features as well as teaching application techniques. By following the example and advice of successful women in the company, I promoted myself to Independent Sales Director by 2004 and earned the use of a company car in the process. I earned top sales prizes 8 years.
This position demanded excellent customer service skills in addition to the demands of a manager:
• Recruited & trained new beauty consultants
• Designed, setup and ran booth displays in public venues (fairgrounds, job fairs, health fairs and fall festivals)
• Conducted weekly meetings for recruit training and customer development
Independent Computer Consultant, home-based business Jan. 2002 to Sep. 2010
Supported residential and business customers in a part-time capacity with various IT services, including hardware, software, and networking solutions:
● Diagnosed and repaired laptops and desktops.
● Removed virus and malware using Microsoft troubleshooting techniques, and the major anti-virus software (McAfee, Trend Micro, AVG, Vipre).
● Configured and setup basic LAN and WLAN
● Supported Windows XP and 7
● Performed data back up using Microsoft system tools.
● Printer set-up and troubleshooting
Geoworks, Alameda CA Mar. 2000 to Oct. 2001
UNIX Systems Administrator
• Monitored, maintained, repaired and upgraded 19 servers to ensure the integrity of the corporate network services
• Migrated the backup services to a new server employing Veritas NetBackup and a tape library
• Designed and installed a SUN220R server with RAID storage and migrated the Perforce RCS
Contract Systems Administrator, SF Bay area Oct. 1998 to Feb. 2000
Charles Schwab (SF), PacBell Wireless (Pleasanton), Diamond Micro Solutions (San Leandro), XUMA (SF)
• Conducted pre-sales and post-sales support and service for hardware and software solutions including SUN, Cisco, Veritas
• Conducted year 2000 remediation on SUN workstations and servers
• Deployed and administered SUN and HP-UX workstations and servers in NOC, headquarters and call center
• Setup new high availability systems; setup and maintain backups for production systems; on-call UNIX support
• Built and maintained client servers in a co-location site and provided internal IT support
• Built JumpStart system to improve system build process & reliability
Cisco Systems, San Jose CA Jan. 1997 to Oct. 1998
Lab Administrator
• Designed and built two labs: a customer proof-of-concept lab and a network test lab
• Staged demos in support of successful competition for a $100million contract.
• Maintained a heterogeneous mix of computers, routers and switches
Training/Certifications
Sun Microsystems: Workgroup and Enterprise Certification
Sun Microsystems: Enterprise 10000 Training
Cisco Systems: Introduction to Cisco Router Configuration, Cisco Internetworking Design, Cisco Network Management (CWSI)
Veritas: Veritas Volume Manager, Veritas Cluster Server
Ongoing education: Ohlone College, Fremont, CA: Networking skills improvement
UCSC Extension, Santa Clara, CA: programming skills
Keyword List
Linux, UNIX, C, Apache, Sun, HP, Systems, HTML, Perl, SendMail, router, NOC, high availability, Cisco, Jumpstart, NIS, DNS, BIND, shell, bash, ssh, Veritas, TCP/IP, DHCP, SMTP, Perforce, documentation, rcs, networking, business development, prospecting, relationship building, Microsoft Office Suite, ssh, cvs, PuTTy, RCS, Product Studio, SCOM, Net Backup, console, Active Directory
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.