Sharon Durant - USENIX



Sharon Durant

Home: (510) 881-0473 Mobile: (510) 427-4015

sharonkdurant@

Professional Profile

Junior/Mid-Level UNIX Systems Administrator with extensive support background. Excellent, professional communication skills. Demonstrated ability to work both independently and in a team environment.

Skills/Knowledge

Operating Systems: SunOS, Solaris, Linux (Ubuntu), Windows XP/7, Mac OS X, Cisco IOS

Hardware Systems: SUN Workstations & Enterprise Servers, Cisco Enterprise Switches and Routers, PCs

Productivity Software: Microsoft Office Suite, Publisher, Acrobat Standard, AVS4You audio/video editor, Corel Paintshop Pro, mail software (Eudora, Thunderbird, Outlook) Microsoft Service Center Operations Manager ( SCOM), Bugzilla, Product Studio

Infrastructure Software: NFS, NIS, DNS, BIND, TCP/IP, DHCP, SMTP, RCS, Perforce, Veritas NetBackup, Volume Manager, FirstWatch, Cluster Server, Big Brother Monitoring, SendMail, Samba, Solaris Jumpstart, Active Directory, conserver, ssh, PuTTy, bash

Scripting & utilities: Perl, c-shell, bourne shell, awk, sed, grep

Experience

Microsoft/Tellme, Mountain View, CA Jan. 2011 to present

Technical Support

Supported >300 internal customers with account services, access to secure servers and Active Directory maintenance. As the first-tier tech support position, this has been an excellent opportunity to provide customer service and ensure that my department is perceived in a positive manner by our internal customers.

• User Account Management (new hires / terminations)

• ssh configuration and access issues

• mailing lists administration

Feedback Loop Server Farm Monitoring and 1st level tech support

• Monitoring with Service Center Operations Monitor

• Identify server trouble & open Product Studio trouble ticket

• Level 1 & 2 trouble ticket handling

Networking Lab management:

• organization, equipment disposal and re-configuring console servers

Network Systems Maintenance Evaluation:

• Reviewed documentation of production network maintenance events with the goal of providing a clear perspective of overall success, uptime and client communication

Mary Kay, Inc., home-based business Jan. 2002 to Dec. 2010

Independent Beauty Consultant :Started as a Beauty Consultant in this top-selling cosmetics firm, selling in excess of $30,000 per year by demonstrating its benefits and features as well as teaching application techniques. By following the example and advice of successful women in the company, I promoted myself to Independent Sales Director by 2004 and earned the use of a company car in the process. I earned top sales prizes 8 years.

This position demanded excellent customer service skills in addition to the demands of a manager:

• Recruited & trained new beauty consultants

• Designed, setup and ran booth displays in public venues (fairgrounds, job fairs, health fairs and fall festivals)

• Conducted weekly meetings for recruit training and customer development

Independent Computer Consultant, home-based business Jan. 2002 to Sep. 2010

Supported residential and business customers in a part-time capacity with various IT services, including hardware, software, and networking solutions:

● Diagnosed and repaired laptops and desktops.

● Removed virus and malware using Microsoft troubleshooting techniques, and the major anti-virus software (McAfee, Trend Micro, AVG, Vipre).

● Configured and setup basic LAN and WLAN

● Supported Windows XP and 7

● Performed data back up using Microsoft system tools.

● Printer set-up and troubleshooting

Geoworks, Alameda CA Mar. 2000 to Oct. 2001

UNIX Systems Administrator

• Monitored, maintained, repaired and upgraded 19 servers to ensure the integrity of the corporate network services

• Migrated the backup services to a new server employing Veritas NetBackup and a tape library

• Designed and installed a SUN220R server with RAID storage and migrated the Perforce RCS

Contract Systems Administrator, SF Bay area Oct. 1998 to Feb. 2000

Charles Schwab (SF), PacBell Wireless (Pleasanton), Diamond Micro Solutions (San Leandro), XUMA (SF)

• Conducted pre-sales and post-sales support and service for hardware and software solutions including SUN, Cisco, Veritas

• Conducted year 2000 remediation on SUN workstations and servers

• Deployed and administered SUN and HP-UX workstations and servers in NOC, headquarters and call center

• Setup new high availability systems; setup and maintain backups for production systems; on-call UNIX support

• Built and maintained client servers in a co-location site and provided internal IT support

• Built JumpStart system to improve system build process & reliability

Cisco Systems, San Jose CA Jan. 1997 to Oct. 1998

Lab Administrator

• Designed and built two labs: a customer proof-of-concept lab and a network test lab

• Staged demos in support of successful competition for a $100million contract.

• Maintained a heterogeneous mix of computers, routers and switches

Training/Certifications

Sun Microsystems: Workgroup and Enterprise Certification

Sun Microsystems: Enterprise 10000 Training

Cisco Systems: Introduction to Cisco Router Configuration, Cisco Internetworking Design, Cisco Network Management (CWSI)

Veritas: Veritas Volume Manager, Veritas Cluster Server

Ongoing education: Ohlone College, Fremont, CA: Networking skills improvement

UCSC Extension, Santa Clara, CA: programming skills

Keyword List

Linux, UNIX, C, Apache, Sun, HP, Systems, HTML, Perl, SendMail, router, NOC, high availability, Cisco, Jumpstart, NIS, DNS, BIND, shell, bash, ssh, Veritas, TCP/IP, DHCP, SMTP, Perforce, documentation, rcs, networking, business development, prospecting, relationship building, Microsoft Office Suite, ssh, cvs, PuTTy, RCS, Product Studio, SCOM, Net Backup, console, Active Directory

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download