Charter Business Portal User Guide
Charter Business Portal Admin and User Guide
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Table of Contents
Table of Contents.......................................................................................................................... 2 Charter Business Portal (Overview) .............................................................................................. 3
Charter Business Portal.................................................................................................. 3 Browser Requirements ................................................................................................... 3 Charter Business Portal (General Support) .................................................................................. 4 Header and Footer ......................................................................................................... 4 Site Help ......................................................................................................................... 4 Support Page.................................................................................................................. 5 Charter Business Portal (First Time Users / Pre-Registration)...................................................... 7 First Time Users / Pre-Registration ................................................................................ 7 First Time Login ............................................................................................................ 11 (Sub-user)..................................................................................................................... 11 Charter Business Portal (My Services) ....................................................................................... 13 My Services (Voice)...................................................................................................... 13 My Services (Webmail)................................................................................................. 14 My Services (Desktop Security).................................................................................... 17 My Services (TV) .......................................................................................................... 21 My Services (My Profile)............................................................................................... 23 Charter Business Portal (Administration) .................................................................................... 28 Introduction................................................................................................................... 28 Administration (My Account)......................................................................................... 28 Administration (Hosting) ............................................................................................... 29 Administration (Voice)................................................................................................... 41 Administration (Desktop Security) ................................................................................ 44 Administration (User Management) .............................................................................. 47 Appendix A ? Charter Business User ID Role Assignment and Associated Permissions ........... 58 Appendix B ? Charter Communications Username / User ID and Password Requirements....... 59 Charter Business ID Requirements .............................................................................. 59 Charter Business Passwords........................................................................................ 59 Appendix C ? Charter Busines Portal Footer Links ..................................................................... 60 Charter Business Portal Footer Links ........................................................................... 60
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Charter Business Portal (Overview)
Charter Business Portal
The Charter Business Portal is a website developed for you to manage your business services online. Below are the services you are able to manage using the Charter Business Portal:
Voice ? Manage phone line settings Webmail ? Send and receive Webhosting ? Manage your domain registration and web site content Desktop Security Suite ? Obtain software keys to allow installation of
Desktop Security software
My Account ? View your bill, make payments online, set up automatic bill payments
Browser Requirements
The following are minimum browser requirements: Internet Explorer 8 and higher Chrome 26 and higher Firefox 19 and higher Safari 5.06 and higher Mobile browsers
o Safari on iOS o Android 2.3.4 native browser o Blackberry Webkit
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Charter Business Portal (General Support)
Header and Footer
The Charter Business Portal has a universal header and footer to provide assistance while browsing throughout the site.
Header:
Footer:
Site Help
(See Appendix C for more information on the links within the footer)
Throughout the Charter Business Portal there are various places that have help indicators . When the customer hovers over these help indicators information is provided to assist with the respective field or section. See below for an example.
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Support Page
The Charter Business Portal Support Page provides resources for using the Charter Business Portal and for managing your Charter Business Services. The Support Page can be accessed by clicking "Support" on the footer.
Proprietary and Confidential Copyright ? Charter Communications. All Rights Reserved
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