1-855-75-SPECTRUM • spectrum.net/welcome Welcome

1-855-75-SPECTRUM ? welcome

Welcome

Thank you for choosing Spectrum

?2017 Charter Communications, Inc. All rights reserved.

XXXXX-XX-XXXXX

YOUR STEP-BY-STEP GUIDE TO GETTING STARTED.

LEGAL POLICIES & TERMS AND CONDITIONS

FOR CHARTER RESIDENTIAL SERVICES

You may obtain a copy of the Terms and Conditions for Charter's Residential Services, Charter's Legal Policies, and Annual Notice(s) at termsandconditions.

You may not modify the General Terms and Conditions, the Service-specific Terms and Conditions, or Charter's Subscriber Privacy Policy by making any typed, handwritten, or any other changes to it for any purpose. In the event of any conflict between the General Terms and Conditions and the Service-specific Terms and Conditions, the Service-specific Terms and Conditions shall control. Your signature on the work order or handheld receipt presented upon installation of Services and/or your use of Services are evidence of your agreement to all applicable Terms and Conditions of Service. Rates, number of channels, programs/content, services, packages, policies, terms and conditions are subject to change or discontinuance at any time, subject to applicable law. Your continued use of the Services more than 30 days after notice of any change shall be considered your acknowledgement and acceptance of any such changes. The Terms and Conditions for Residential Service do not apply to services sold under the Spectrum Business? brand.

Examples of topics contained in our Terms and Conditions and annual notices include the following:

? Charges & Billing: Billing Procedures, Term Contracts, Payment of Charges, Payment by Check, Non-sufficient Funds, Third Party Processing, Charter Refund Policy/30-Day Guarantee, Disruption of Service, Failure to Pay, Late Fees, Security Deposit, Advance Payment, Right to Make Credit Inquiries

? Installation, Equipment & Cable Compatibility: Charter Property, Services and Equipment, Parental Control, Inside Wiring, Compatible Remote Controls, Subscriber Property, Access to Subscriber Premises, Special Equipment

? Taxes & Fees

? Termination and Expiration: Obligations upon Termination, Renewal after Cancellation or Termination, Assignment or Transfer, Restoration of Service

? Changes to Programming, Content, Services, Rates and Equipment

? Use of Services: Recording of Communications, Programming Disclaimer, Reservation of Rights, Limitation Liability, Service Limitations, Third Party Services, Copying and Reproduction of Programs, Prohibited Uses and Activities, Closed Captioning, License Requirements, Service Calls, Theft of Service

? Complaint and Arbitration Procedures

? Fraud and Misuse of Service

? 911 Limitations and Battery Backup

Charter's Privacy Policy is located on page 42 of this book and can also be found at privacy.

2

We're Glad You're Here.

Every day, there are new ways to communicate, participate and share. Every day, the world gets bigger, faster and more connected. With Spectrum, you now have the technology and tools to power it all. We look forward to providing you with the most powerful, advanced services around. YOUR PRIVACY IS IMPORTANT TO US For additional information regarding our Legal Policies, Terms and Conditions and other important information, please visit termsandconditions. To request a copy of the legal policies, call 1-855-75-SPECTRUM.

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Introducing Your Remote

6

Getting Started

8

Setting Your Favorites

9

Parental Controls

9

On Demand ? Channel 1

12

Additional Features

12

DVR

13

FAQs

21

INTERNET



27

In-home WiFi

28

Troubleshooting

29

Security Suite

30

VOICE

Using Your Spectrum Voicemail

33

Spectrum Voice Calling Features

34

Additional Spectrum Voice Services

36

Directory Assistance

37

Get ready to experience

LIFE IN DIGITAL

4

Note: Services not available in all areas. Please review the Service Details, Policies and Customer Agreements brochure for important information.

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INTRODUCING YOUR REMOTE

DVD mode

AUX mode

Display Interactive

Program Guide

Displays Main Menu

Access more options

Skip back 7 seconds

(DVR or On Demand)

Access DVR functionality including my

recordings, scheduled recordings, recording priority, etc. (DVR customers

only)

Enter channels and PIN

Toggle between two channels

6

Power ON or OFF

TV mode Cable mode

Display channel and program info

Page up or down within Guide or On Demand listings

In Guide, change listings by day

Surf through your favorite channels that you define

On Demand menu (Channel 1)

Record a program

HINT: For more detailed information about your remote, go to remotes to download the remote manual. Remote models may vary, though basic function remains the same.

Spectrum TV

Enjoy entertainment on your terms

Watch what you want, when you want, where you want with TV that revolves around you. Spectrum gives you access to the best entertainment available from your favorite HD channels to a robust On Demand library with thousands of shows and movies available instantly. Plus free apps let you watch TV anywhere in your home.

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GETTING STARTED

YOUR INTERACTIVE PROGRAM GUIDE

The Interactive Program Guide is your Digital TV Operating System. You can use it to find program listings, set Parental Controls, read about shows, set reminders, select On Demand programming, view HD, order Pay-Per-View and more!

BROWSING CHANNELS

From the Interactive Program Guide, you can search for programs by channel number, program title, theme or broadcast date. After you find a program, you can tune to it directly from the Guide.

DISPLAY THE INTERACTIVE PROGRAM GUIDE 1Press Guide . The Program Guide appears and lists the next 7 days of programs.

2To close the Guide, press Guide . The Program Guide closes, displaying the program that was highlighted in the scaled video.

INTERACTIVE PROGRAM GUIDE

The Information area displays information about the program that

is highlighted in the Program Guide.

The Browse By area automatically lists programs by channel

number, but you can change this and list programs by title,

theme or date.

The scaled video shows the program you are tuned to. The Broadcast Time Bar lists the times programs are shown.

The Programs area displays the title of each program.

The Options area displays additional options available.

SELECT A PROGRAM FROM THE INTERACTIVE PROGRAM GUIDE

1Press Guide . The Program Guide appears and lists the next 7 days of programs.

2Press the Directional Arrows

to move through the program listings and highlight

the program you want to watch.

3Press OK/Select

OK

SELECT

. If the program is currently on, the Program Guide closes and the

program you selected appears in full-screen TV. If the program is on in the future, a future

program option screen appears.

SEARCH FOR A PROGRAM BY CHANNEL, TITLE OR THEME Your DVR automatically lists programs by channel number, but you can change this and list programs by title or theme.

1Press Guide . The Program Guide appears and lists the next 7 days of programs.

2Press Browse By . The Browse By area of the Program Guide displays the options: Title, Channel and Theme.

3Press the Up and Down buttons to highlight your selection.

8

SEARCH FOR A PROGRAM BY DATE

1Press Guide . The Program Guide appears and lists the next 7 days of programs.

2Press Date B . The Browse By area of the Program Guide displays the next 7 dates.

3Press the Up and Down buttons to highlight a date.

4Press OK/Select

OK

SELECT

. The Program Guide displays the programs that will be

broadcast on that date.

SETTING YOUR FAVORITES

Program your personal TV lineup with your favorite channels and set personal reminders so you don't miss your favorite shows.

TO SET UP YOUR FAVORITES LIST

1Press MENU twice to go to the General Settings menu.

2Press the Up and Down buttons to highlight Viewer: Favorites.

3Press OK/Select

. OK

SELECT

4Press the Up and Down buttons to highlight a favorite channel.

5Press OK/Select

OK

SELECT

to add to Favorites.

To remove, press a second time.

6Press the A button to accept your new list of Favorite channels.

7Press EXIT to return to your current program.

8Use the FAV button to surf through Favorite channels.

PARENTAL CONTROLS

When you turn on the Parental Control feature, you can watch blocked programs only after entering your 4-digit Parental Control PIN. Important: As a precaution, your DVR automatically turns on the Parental Control feature whenever you turn off the DVR receiver from the Power button on the front of the receiver. 1 If you have not already done so, select the programming you want to block.

See "Selecting Programs to be Blocked" on page 10. 2 Press MENU . The Quick Settings menu appears. 3 Press the Up and Down buttons to highlight the option Turn OFF/ON

Parental Control.

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4

P ress OK/Select

OK

SELECT

to change the Parental Control setting to ON or OFF. The PIN

Entry screen appears.

? When Parental Control is on, programs that you have selected for blocking can be viewed only by those who know your PIN.

? When Parental Control is off, programs that you have selected for blocking can be viewed by anyone.

5 Press the numeric buttons on the remote control and enter your 4-digit PIN. The PIN Entry screen disappears.

Note: These symbols indicate the status of the Parental Control feature:

? A Closed Lock on the channel banner indicates that the Parental Control feature is on and that this channel or program is blocked.

? A n Open Lock indicates that the Parental Control feature is off and that this channel or program is set to be blocked, but is not currently blocked.

Selecting programs to be blocked

You can select programs to block by channel, rating, time of day or any combination of these methods as described in the following steps:

Note: Even if you have blocked programming by channel, rating or time of day, you can record the blocked programming. However, your DVR blocks the playback of the recording so that it is played back only after you have entered a valid PIN.

1 P ress MENU twice. The General Settings menu appears.

2 Press the Up and Down buttons to highlight one of the following options:

? Block: Channels blocks all programs on a specific channel.

? Block: Rating blocks all programs according to the rating assigned to the program, such as G, PG, PG-13 or R.

? Block: Time blocks all programs broadcast during a specific time.

3

P ress OK/Select

OK

SELECT

. A PIN Entry screen appears.

4 Press the number buttons to enter your 4-digit PIN. A menu for the option you selected in Step 2 appears.

5 P ress the Up and Down buttons to highlight the channel, rating or date you want to block. Or you may select a channel by pressing the numeric buttons on your remote control.

6

P ress OK/Select

OK

SELECT

. DVR indicates that the channel or rating is blocked.

Removing blocking from programs

To remove blocking from programming, follow the same steps in the previous procedure, "Selecting Programs to Be Blocked." The process you follow to remove blocking is essentially the same as the process for selecting programs to be blocked. When you remove blocking from programs, the Closed Lock symbol is removed to indicate that the programming is no longer selected for blocking. Press the A button to confirm your choice.

10

Keep others from watching a recording

You can keep others from watching a recording by using the Block feature. When using this feature, keep in mind that you can block only recordings that you are not watching. This feature is useful if children also use your DVR and you do not want them to watch certain recordings.

Note: To block a program that is scheduled to be recorded, block the program from the General Settings menu. Your DVR will record the program, but the recording can be watched only after entering your 4-digit Parental Blocking PIN.

1 If the Recorded List screen is not displayed, press MY DVR . The MYDVR Recorded List screen appears.

2 Press the Up and Down buttons to highlight the recording you want to block.

3

Press OK/Select

OK

SELECT

. The Recorded Program Options screen appears.

4 Press the Down button. The option Block [Title of Program] is highlighted.

5

Press OK/Select

OK

SELECT

. The PIN Entry screen appears.

6 Press the number buttons to enter your 4-digit PIN. The PIN Entry screen disappears, and the Closed Lock symbol appears in the Information area of the Recorded List screen.

Recorded Program Options screen

After you block a recording, the Closed Lock symbol appears in the Information area to indicate that the recording can be played only by entering a PIN.

In addition to blocking a program from this screen, you can also play or erase a program, or you can change the save time of a program.

"Soul Food"

Recorded Program Options

Recorded: Fri 6/13 7:00pm 1hr 0min Save: Until erased

Options

Change saPveretismse Play "Soul Food"

or press Unblock "Soul Food"

to record this program for more recording options.

Erase

Preferences

Choose Highlighted Item Options

Recorded List

Playing back blocked recordings

You can watch a blocked program using either of the two methods described here. (For details on how to use the Parental Control feature to block programs and recordings, see "Parental Controls" on page 9.)

When you select Play [Title of Program], the Parental Control PIN Entry screen appears. Entering your 4-digit PIN in this screen turns off Parental Control. When Parental Control is off, all recordings and programs can be viewed.

When you select Unblock [Title of Program], the Program PIN Entry screen appears. Entering your 4-digit PIN in this screen turns off blocking only for this recording. Other recordings and programs continue to be blocked.

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ON DEMAND ? CHANNEL 1

1Tune to Channel 1, or press ON DEMAND 2Select a category using your remote. 3Choose a movie or program. 4Confirm your choice and enjoy!

on your remote.

HELP & SERVICES ON DEMAND Have questions or need help with your Charter services? Visit the Help & Services category on Channel 1 for answers.

Services not available in all areas.

ADDITIONAL FEATURES

DIGITAL MUSIC CHANNELS

Enjoy commercial-free, 24-hour digital music channels of almost every genre -- rock, classical, soul, jazz, country, salsa and so much more.

1Press Guide or tune to channel 901.*

2Press the Up or Down buttons to highlight your choice of music.

3Press OK/Select

OK

SELECT

to tune to the highlighted channel.

*Channel location may vary.

PAY-PER-VIEW

With Pay-Per-View (PPV) you get championship fights, concerts, sporting events, new release movies and more -- all from the comfort of your home.

Note: In some areas, you will be prompted to call a toll-free number on your screen to complete your order or to complete cancellation. Pay-Per-View programs must be canceled within 5 minutes after starting time. Services may not be available in all areas. Seasonal package availability varies by area. Must be a TV in Digital customer. All networks not available in all areas. Movies, pricing, ratings and scheduling are subject to change. Trademarks belong to their respective owners.

TO ORDER PAY-PER-VIEW 1Press MENU .

2Press the Up and Down buttons to choose PPV by: Time, Title, Event or Adult.

3Press OK/Select

OK

SELECT

to view Pay-Per-View programs.

4Press the Left and Right buttons to highlight the event you want to purchase.

5Press INFO to get more information.

6Press OK/Select

OK

SELECT

to go to the Order screen.

7Press the Left and Right buttons to highlight different start times.

12

8Press OK/Select

OK

SELECT

to order.

9Input your Purchase Code and press OK/Select

OK

SELECT

. If your selection airs later,

a reminder is automatically set.

10Press EXIT to return to current program.

TO CANCEL PAY-PER-VIEW

1Press MENU twice to go to the General Settings menu.

2Press the Up and Down buttons to highlight PPV: Purchases.

3Press OK/Select

. OK

SELECT

4Press the Up and Down buttons to highlight Pending.

5Press OK/Select

OK

SELECT

. The programs you have selected but not yet viewed

will appear.

6Press the Up and Down buttons to highlight the program you wish to cancel.

7Press OK/Select

OK

SELECT

to cancel.

8Press the A button to confirm cancellation.

9Press EXIT to return to current program.

DVR

You're about to completely change the way you watch TV, controlling live broadcasts and using customizable recording options so you can watch your favorite shows on your terms.

RECORDING AND BUFFERING DVR automatically buffers the last hour of the channel you are watching and continues to buffer the channel until you:

Watch the channel for longer than one hour. After one hour, DVR removes the earlier minutes of the program from its buffer so that only the last hour is kept in the buffer.

Tune to another program. When you change channels, DVR begins to buffer the program you have just tuned to. It removes the program you were watching from the buffer.

Turn off DVR. When you turn off the receiver, it erases everything from its buffer.

Have the receiver record the program. When you press Record , DVR records the portion of the live program it has buffered, and begins recording the rest of the live program as it is broadcast. When recording, the red Record light turns on.

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PAUSE A LIVE PROGRAM OR RECORDING

1Press Pause . The action freezes and the Status Bar appears briefly in the Pause position at the bottom of the screen. For programs that you are watching live, DVR will remain in pause for up to 1 hour.

2Press Pause again or press Play to resume playing the program.

Status Bar The Status Bar appears whenever you pause, rewind or fast-forward a live program or a recording.

For a live program, red indicates missed programming (from the time the program began until the time you tuned to the program).

For a recording, red indicates the portion of programming that was not recorded.

Green indicates the portion of the program that DVR has buffered or saved.

For a live program, the transparent area indicates the portion of the program not yet broadcast.

Pause American Idol

8:00 ? 9:00pm

This area represents

The yellow pointer

the current status

The name of the program indicates where you

(paused in this case). appears beneath the bar. are in the program.

For a live program, the time of the broadcast displays. For a recording, the program length displays.

USE INSTANT REPLAY Press Instant Replay to watch the last 8 seconds of a live program or a recording again. Every additional press jumps back 8 more seconds.

Status Bar Speed Indicator Rewind or fast-forward in any of 3 speeds: ? The first press ( < or > ) increases the speed to 4 times normal speed.

? The second press ( > ) increases the speed to 10 times normal speed.

? The third press ( > ) increases the speed to 32 times normal speed.

Fast Fwd

A green arrow ( < or > ) indicates how fast you are advancing or rewinding a program. Each time you increase the speed, another arrow appears.

Rewind

USE SLOW MOTION 1While watching live TV or while playing a recording at normal speed, press Play

once. The action slows.

2To resume play in normal speed, press Play again.

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WATCH ACTION FRAME BY FRAME

Analyze sports events and other programs by watching the action frame by frame. When you watch frame by frame, you fast-forward or reverse the action 1 second at a time.

1Press Pause . The action stops.

2Fast-forward or reverse action one frame at a time by following these steps:

To Move Action: Press: Result:

Back by 1 second

Each time you press Rewind backward by 1 second.

, action moves

Forward by 1 second

Each time you press Fast-forward moves forward by 1 second.

, action

3To resume play at normal speed, press Play .

CATCH UP WITH A LIVE TV PROGRAM You can catch up with the live broadcast by pressing Live . Note: The Live button is inactive when you are playing back a recording.

WATCHING TWO PROGRAMS AT ONCE

Turn PIP on and off

When you turn on the Picture in Picture (PIP) feature, you can watch two channels at once, even if your TV doesn't have the PIP feature. One channel appears as a full-screen image; the other appears as a small image within the full-screen image.

1While watching a program, press PIP On/Off .

Note: You will hear the sound of only the program that is shown in the full screen. 2To turn off the PIP screen, press

PIP On/Off again.

Full-screen image in main TV screen

Channel Banner appears briefly under PIP screen

PIP screen within the full-screen image

Note: ? If you press INFO when the PIP feature is on, a channel banner appears for both screens. If

either program is currently being recorded, its channel banner will show the Recording Now symbol. ? You can turn on the PIP feature only while watching TV in full-screen.

Change the channel of the PIP screen 1 If the PIP feature is not on, turn it on. Press PIP On/Off .

2 Press PIP Channel Up or PIP Channel Down to change the PIP channel.

Note: You must press the PIP channel buttons to change the channel of the PIP screen. Pressing the main Channel Up or Channel Down button changes the channel of the program that is shown in the main TV screen.

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