Chase by Phone Menu Guide - Chase Online | …

Business ServiceLine

Easy

Convenient

Whether you need to check an account balance,

transfer funds or make a payment, Business

ServiceLine is the easy, convenient and secure

way to do practically all of your banking.

Using Business ServiceLine is easier than ever!

? Option to use 2-digit account codes instead of complete account

numbers when selecting accounts. Press *8 to hear a list of accounts

& corresponding account codes.

? To customize your 2-digit account codes or Autoplay set-up, press *0

at any time to speak with a Telephone Banker.

Business ServiceLine is available 24 hours a day, 7

days a week from any phone. Just think ¨C you can bank

from your office, home and even your car.

Business ServiceLine

1-800-CHASE38 (1-800-242-7338)

Para espa?ol, llame al 11-888888-62CHASE (1(1-888888-622622-4273)

PRESS 1

PRESS 2

PRESS 3

For Account Information including Money Market and Funds Transfers**

For

Business

Credit

Information

and

payments

To apply for

Business Credit,

New Accounts,

our Branch &

ATM Locator or

the Employee

Directory

User ID or Debit Card

Authentication

Account Number

Authentication

PRESS 4

PRESS 5

PRESS *0

For Funds

Verification and

Internet

Customer

Service

To speak

your

choices

To speak

with a

Telephone

Banker

PRESS 1

THEN PRESS:

For Checking

Accounts

PRESS 2

1

Select account

For Savings &

Money Market

Accounts

PRESS 3

For CD or IRA

PRESS 4

To Transfer

Funds

3

Confirm your maturity

date, current value,

accrued interest

and current rate.

7 PM Cutoff for

posting

same day

PRESS 1

PRESS 2

For transaction history and

search options

For loan

& line

information &

payments

For credit

card

information

& payments

For hold info & pending

transactions

4

To transfer funds

5

For debit card options

6

To re-order checks or

place a stop payment

7

To make a credit card or

loan/line payment

9

To select another account

*7 To return to Main Menu

PRESS STAR

For Other

Options

2

For account balance

Help/Star Menu

*

For other options

THEN PRESS:

THEN PRESS:

1 For account

1

information

2 To make a

payment**

PRESS 1

To apply for

Business

Credit or a

new account

To make a

payment**

2 For account

information

PRESS 3

To speak

to a specific

employee

PRESS 1 PRESS 2

To verify

funds on a

check

For

Internet

Customer

Service

PRESS 2

For Branch

&

ATM Locator

The following Star Menu options are available to assist you at any time:

* 1 Repeat what you¡¯ve just heard

* 2 Select another account

* 3 Return to previous menu

* 4 Change your Password

* 5 Obtain information on products and services

* 6 Transfer to Chase By Phone

* 7 Go back to Main Menu

* 8 For a list of accounts and corresponding account codes

* 9 End the call

* 0 Connect to a telephone banker

**Requires authentication using Account Number and Tax Identification Number (TIN), Debit/ATM Card Number

and PIN, or User ID and password (a User ID can be created by speaking with a Telephone Banker)

Rev 07/31/07; Changes Effective 07/31/07

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