Chase by Phone Menu Guide

Business ServiceLine

Whether you need to check an account balance, transfer funds or make a payment, Business ServiceLine is the easy, convenient and secure way to do practically all of your banking.

Easy

Convenient

Using Business ServiceLine is easier than ever!

? Option to use 2-digit account codes instead of complete account numbers when selecting accounts. Press *8 to hear a list of accounts & corresponding account codes.

? To customize your 2-digit account codes or Autoplay set-up, press *0 at any time to speak with a Telephone Banker.

Business ServiceLine is available 24 hours a day, 7 days a week from any phone. Just think ? you can bank from your office, home and even your car.

Business ServiceLine

1-800-CHASE38 (1-800-242-7338)

Para espa?ol, llame al 1-888-62CHASE (1-888-622-4273)

PRESS 1

For Account Information including Money Market and Funds Transfers**

User ID or Debit Card Authentication

Account Number Authentication

PRESS 1

For Checking Accounts

PRESS 2

For Savings & Money Market

Accounts

PRESS 3

For CD or IRA

PRESS 4

To Transfer Funds

Select account

Confirm your maturity date, current value, accrued interest and current rate.

7 PM Cutoff for posting

same day

PRESS STAR

For Other Options

Help/Star Menu

Rev 07/31/07; Changes Effective 07/31/07

THEN PRESS:

1 For account balance

2 For transaction history and search options

3 For hold info & pending transactions

4 To transfer funds

5 For debit card options

6 To re-order checks or place a stop payment

7 To make a credit card or loan/line payment

9 To select another account

*7 To return to Main Menu

* For other options

PRESS 2

For Business

Credit Information

and payments

PRESS 3

To apply for Business Credit, New Accounts,

our Branch & ATM Locator or the Employee

Directory

PRESS 4 PRESS 5 PRESS *0

For Funds Verification and

Internet Customer

Service

To speak your

choices

To speak with a

Telephone Banker

PRESS 1

For loan & line

information & payments

THEN PRESS:

1 For account information

2 To make a payment**

PRESS 2

For credit card

information & payments

THEN PRESS:

1 To make a payment**

2

For account information

PRESS 1

To apply for Business Credit or a new account

PRESS 3

To speak to a specific employee

PRESS 2

For Branch &

ATM Locator

PRESS 1 PRESS 2

To verify

For

funds on a Internet

check

Customer

Service

The following Star Menu options are available to assist you at any time:

* 1 Repeat what you've just heard

* 6 Transfer to Chase By Phone

* 2 Select another account * 3 Return to previous menu

* 7 Go back to Main Menu * 8 For a list of accounts and corresponding account codes

* 4 Change your Password

* 9 End the call

* 5 Obtain information on products and services * 0 Connect to a telephone banker

**Requires authentication using Account Number and Tax Identification Number (TIN), Debit/ATM Card Number and PIN, or User ID and password (a User ID can be created by speaking with a Telephone Banker)

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