2021 UPS Rate & Service Guide - United States
2021 UPS? Rate & Service Guide
Retail Rates
Updated July 11, 2021
Essential Contacts
Support
UPS Customer Service 1-800-PICK-UPS? (1-800-742-5877) 1-800-877-1548 En Espa?ol 1-800-782-7892 International 1-800-811-1648 Billing 1-800-554-9964 Hazardous Materials 1-800-833-0056 Hearing Impaired ? TTY/TDD customer.service@
International Shipping international 1-800-782-7892
Zone Charts View or download at rates
WorldShip? Technical Support worldshipsupport 1-888-553-1118
UPS Package Design and Test Lab 1-877-877-7229
UPS CampusShip? Support Help Desk: 1-877-289-6418 (United States) campusship.techsupport
UPS? Ground Time in Transit maps
Freight Services
UPS offers multiple options for shipments over 150 pounds. For more information on these services, go to pages 4-6.
Air Freight Services north-americanairfreight internationalairfreight 1-800-443-6379
Ocean Freight Services oceanfreight 1-800-443-6379
UPS Trade Direct? tradedirect 1-800-742-5727
UPS Worldwide Express Freight? Services UPS Worldwide Express Freight at 1-800-782-7892
UPS Express Critical? Express Shipping 1-800-714-8779
UPS Solutions
Visit services to view the full portfolio of UPS services.
The UPS Store? 1-800-789-4623
UPS Mail Innovations? mailinnovations 1-800-500-2224
UPS Capital? 1-877-263-8772
UPS Supply Chain Solutions? supplychainsolutions 1-800-742-5727
Parcel Pro? 1-888-683-2300
Stay on top of the latest UPS news, announcements and critical updates via e-mail at subscribe.
2021 Updates
Updates to this guide are as follows:
April
5
Service Restrictions
Tobacco and Vaping Products update............................................................................................................................. page 9
Other Charges
Additional Handling description update....................................................................................................................page 124
July
11
UPS Freight? Services
Discontinued Truckload and Less-Than-Truckload (LTL) service update..............................pages 2-26, 128-144
UPS Capital?
InsureShieldTM Shipping Insurance update.................................................................................................................... page 6
UPS Export Zone Chart
Zone update to UPS Worldwide Express Freight?: Egypt, Kenya, Mauritius and R?union...........pages 29-31
UPS Import Zone Chart
Zone update to UPS Worldwide Express Freight: Egypt, Kenya, Mauritius and R?union.............pages 39-41
UPS My Choice? for Business Premium
Added new Premium service option and description.........................................................................................page 117
How To Use This Guide
Find what you need to ship your packages ? from services and rates to packaging and payment ? in the following pages. For your convenience, the "UPS? Rate and Service Guide" is divided into four sections that cover each of the primary steps involved in preparing and processing a shipment. At the beginning of each section, further detail as to what is covered in that section is provided. Essential information regarding the general terms and conditions of service governing UPS and its affiliates in the transportation of packages and UPS Worldwide Express Freight? Midday and UPS Worldwide Express Freight? pallets in the United States is provided in the "UPS Tariff/Terms and Conditions of Service ? United States" available at terms.
Section 1
CHOOSING A SERVICE
Determine the service that best meets your needs for domestic, export and import shipping. Also, learn about certain service restrictions that may apply.
Section 2
PREPARING A SHIPMENT
Information about how you package a shipment, determine the rate and get the shipment to UPS is provided.
Section 3
DETERMINING THE RATE
Determine the rates and zones for domestic, export and import shipments. Also, learn about value-added services that are available.
Section 4
TRACKING AND PAYMENT
Convenient and up-to-the-minute ways to track shipments are reviewed, as well as an explanation of the UPS invoice, its presentation and various billing and payment options.
PAGES 3-9 PAGES 10-24 PAGES 25-138 PAGES 139-144
2
Table of Contents
In this "UPS? Rate and Service Guide", you will find the 2021 UPS Package Retail Rates for the 48 contiguous states, effective July 11, 2021 (unless otherwise noted). Shippers who do not receive Daily Rates will be charged Retail Rates. This Guide also applies to customers who have packages processed at The UPS Store? locations, UPS Customer Centers, UPS Alliance Locations or UPS Authorized Shipping Outlet locations.* You will also find service and rate information for Air Freight. The most current version of this Guide can be downloaded at rates.
*Third-Party Retailer charges for value-added services and other surcharges may vary from the charges set forth herein. All charges by UPS Authorized Shipping Outlets and certain UPS Alliance Locations may vary, but packages processed at those locations still are subject to the general terms and conditions set forth herein.
Choosing a Service
Determining the Rate (continued)
UPS? Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Service Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Preparing a Shipment
Special Packaging Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Packaging Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Determine the Weight and Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Shipping Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Pickup and Drop-off Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Determining the Rate
Determine the Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Determine the Rate and Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 West and East State Classifications . . . . . . . . . . . . . . . . . . . . . . . . . .28 Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Worldwide Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Canada Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 UPS? Standard Zone Chart (to Mexico) . . . . . . . . . . . . . . . . . . . . 38 Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Worldwide Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 UPS 3 Day Select? and UPS? Standard Zone Chart (from Canada) . . . . . . . . . . . . . . . . . . 42 UPS? Standard Zone Chart (from Mexico) . . . . . . . . . . . . . . . . . . 43
Domestic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 UPS Next Day Air? Early . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 UPS Next Day Air? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 UPS Next Day Air Saver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 UPS 2nd Day Air A.M?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 UPS 2nd Day Air? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 UPS 3 Day Select? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 UPS? Ground . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 UPS? Simple Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 UPS Next Day Air? Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 UPS 2nd Day Air? Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 UPS 3 Day Freight? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 UPS Next Day Air? Freight NGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 UPS 2nd Day Air? Freight NGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 UPS 3 Day Freight? NGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Shipment Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 UPS Worldwide Express Plus? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 UPS Worldwide Express? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 UPS Worldwide Express Freight? Midday . . . . . . . . . . . . . . . . . . . . 80 UPS Worldwide Express Freight? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Export (continued) UPS Worldwide Saver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 UPS Worldwide Expedited? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 UPS? Standard To Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 To Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Shipment Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 UPS Worldwide Express Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 UPS Worldwide Express NA1? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 UPS Worldwide Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 UPS Worldwide Express Freight Midday . . . . . . . . . . . . . . . . . . . . . 98 UPS Worldwide Express Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 UPS Worldwide Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 UPS Worldwide Expedited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 UPS 3 Day Select? from Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 UPS? Standard From Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 From Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Value-Added Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 UPS Returns? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 North American Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 North American Air Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 UPS Worldwide Expedited? Ground Freight . . . . . . . . . . . . . . . . 132
Other Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 North American Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 North American Air Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 UPS Worldwide Expedited Ground Freight . . . . . . . . . . . . . . . . . 133
Customs Brokerage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Tracking and Payment
Track Your Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Reviewing Your Invoice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
How To Use This Guide
Section 1
CHOOSING A SERVICE
Determine the service that best meets your needs for domestic, export and import shipping. Also, learn about certain service restrictions that may apply.
n Overview of UPS? services.
Pages 4-6
n Review service restrictions for domestic, export and import shipments.
Pages 7-9
Section 2 PREPARING A SHIPMENT
PAGES 10-24
Section 3 DETERMINING THE RATE
PAGES 25-138
Section 4 TRACKING AND PAYMENT
PAGES 139-144
4
UPS? Services
United States ? Package
UPS Next Day Air? Early UPS Next Day Air? UPS Next Day Air Saver? UPS 2nd Day Air A.M.? UPS 2nd Day Air? UPS 3 Day Select? UPS? Ground UPS? Simple Rate UPS? Ground with Freight Pricing
Same Day
1 Day
2 Days
3 Days
Within 5 Days
Page
44
48
52
56
60
64
68
72
6
International ? Package and Freight
Best Available
Flight
1-3 Days
2-5 Days
Within 3 Days
3-5 Days
Day-Definite
Export Page
Import Page
UPS Worldwide Express Plus?
77
95
UPS Worldwide Express NA1?
N/A
95
UPS Worldwide Express?
77
95
UPS Worldwide Express Freight? Midday
80
98
UPS Worldwide Express Freight?
81
99
UPS Worldwide Saver?
82
100
UPS Worldwide Expedited?
85
103
UPS 3 Day Select? from Canada
N/A
106
UPS? Standard to/from Canada
88
107
UPS? Standard to/from Mexico
91
109
UPS? Air Freight Premium Direct
UPS Air Freight Direct?
UPS Air Freight Consolidated?
*Call 1-800-443-6379 for rates and additional information.
*
*
*
*
*
*
Notes:
? Some shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and time commitments, visit for packages and supplychainsolutions (or call 1-800-443-6379) for Air Freight.
? Visit holidays for time in transit changes effective during the holiday season.
? Import services are not available for UPS international package and UPS Worldwide Express Freight services at any The UPS Store? location, any UPS Drop Box, any UPS Customer Center, any UPS Alliance Location (Staples) or any UPS Authorized Shipping Outlet. Hold at Location available for UPS Worldwide Express Freight at UPS Worldwide Express Freight Centers.
? Air Freight services are not available at any The UPS Store? location, any UPS Drop Box, any UPS Customer Center, any UPS Alliance Location (Staples) or any UPS Authorized Shipping Outlet.
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