REAR DIFFERENTIAL CONTROL MODULE (RDCM) (APR 5, 2018) OF ... - JustAnswer

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#17436-02: SPECIAL COVERAGE -...

#17436-02: SPECIAL COVERAGE - LOSS OF ALL WHEEL DRIVE OPERATION DUE TO CORROSION Document ID#

OF REAR DIFFERENTIAL CONTROL MODULE (RDCM) (APR 5, 2018)

5035680

#17436-02: SPECIAL COVERAGE - LOSS OF ALL WHEEL DRIVE OPERATION DUE TO CORROSION OF REAR DIFFERENTIAL CONTROL MODULE (RDCM) (APR 5, 2018)

Subject: 17436?02 Loss of All Wheel Drive Operation Due to Corrosion of Rear Differential Control Module (RDCM)

Models: 2013?2018 Buick Encore 2013?2018 Chevrolet Trax Equipped with All-Wheel Drive (RPO F46)

Reference Number: A162081280

Release Date: March 2018

Revision: 02

Revision Description: This bulletin is being reissued to revise the Warranty Information allowing for Canadian vehicles relocated to the USA to be repaired by a dealer in the USA.. Please discard all previous copies of bulletin 17436.

Model Year

Make

Model From To RPO Description

Buick Encore 2013 2018 F46 All-Wheel Drive

Chevrolet Trax 2013 2018 F46 All-Wheel Drive

Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.

Condition:

On some 2013-2018 model year Buick Encore or Chevrolet Trax vehicles equipped with All-Wheel Drive (RPO F46), over an extended period of time, road splash may enter the Rear Differential Clutch Control Module (RDCM) promoting internal corrosion of the module circuit board. This internal corrosion may create a loss of All-Wheel Drive function, or in rare cases, a dead battery or loss of power steering assist. A code 73 Driver Information Center (DIC) message (Chevrolet Trax), Service All-Wheel Drive System, or a Service Power Steering message, or indicator will illuminate.

Special

This special coverage covers the condition described above for a period of 6 years or 72,000 miles

Coverage (116,000 km), whichever occurs first, from the date the vehicle was originally placed in service,

Adjustment regardless of ownership.

For the 2013-2018 model year vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after February 12, 2018, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to February 12, 2018, must be submitted to the Service Contract provider.

Vehicle owners or lessees who paid for repairs referenced in this Special Coverage ("Customers") are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the

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interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer's right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.

Correction

Dealers are to confirm the above condition, then replace the RDCM and inspect associated wiring replacing the connector harness if required. These repairs will be made at no charge to the customer.

Parts Information

Quantity

Part Name

Part No.

1

Rear Differential Clutch Control Module 42463357

It is estimated that less than 5% of the involved vehicles will require parts replaced on this vehicle . Due to the small number of vehicles anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not to order recall parts for use as shelf stock.

Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status.

Warranty Information

Labor Code

Description

Labor Trans. Time Type

list distribution/regions,if applicable] Net Item

9900501 Diagnostic Time Only ? No Repair Required

0.1-0.3 ZREG N/A

Rear Differential Clutch Control Module 9900502 Replacement (Diagnosis time included)

Add: Harness Replacement

0.5 ZREG N/A

0.2

9900503 Customer Reimbursement Approved

N/A

ZREG *

9900516 Customer Reimbursement Denied -- USA Only

N/A

ZREG **

* Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.

** Submit $10.00 administrative allowance in Net/Admin Allowance.

Service Procedure

The following are additional associated failure modes:

Check Engine Light and/or Service AWD Displayed on Driver Information Center (DIC) Dead Battery Loss of Communication on HSLAN high speed LAN Loss of Power Steering Assist

Technicians may also find one of the following DTCs set:

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If diagnosis of these conditions leads to replacement of the Rear Differential Clutch Control Module, follow the below steps.

1. Lift the vehicle. Refer to Lifting and Jacking the Vehicle in SI. 2. Inspect the Rear Differential Clutch Control Module (RDCM) connector for corrosion.

Note:Only 3% of vehicles have been found to have a corroded RDCM connector. DO NOT replace the RDCM wire harness if there is no evidence of corrosion in the connector.

If there is NO corrosion evident in the connector, proceed to step 10. If the connector is corroded, replace the harness. Proceed to step 3. Refer to the EPC by VIN to get the correct harness part number.

3. Disconnect the harness at the Rear Differential Clutch Control Module, then remove the indicated clips. 4. Remove the driver's side rear wheel. Refer to Tire and Wheel Removal and Installation in SI.

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5. Remove the indicated nut from the Rear Wheelhouse Liner. 6. Disconnect the body end of the harness from behind the Rear Wheelhouse Liner and remove the entire

harness from the vehicle. 7. Install new harness, being careful to route and secure the harness in the same manner the original harness

was routed and secured. Do NOT install the module end of the harness until the RDCM has been replaced. 8. Reinstall the nut that was removed from the Rear Wheelhouse Liner. Tighten to 1.8 N-m (16 lb-in). 9. Reinstall the driver's side rear wheel. Refer to Tire and Wheel Removal and Installation in SI. 10. Remove the Rear Differential Clutch Control Module. Refer to Rear Wheel Drive Module Differential Clutch

Control Module Replacement in SI.

11. If the replacement RDCM is part number 42463357, inspect the replacement RDCM for the presence of a green dot on the tag, as shown above. If the replacement RDCM has a green dot, install per SI procedures. If the replacement RDCM does NOT have a green dot, order a new RDCM. DO NOT install a new RDCM without a green dot. Future part numbers may not have a green dot. In that case verify that part number 42463357 supersedes to the current part number you have received and use it.

12. Install the new RDCM. Refer to Rear Wheel Drive Module Differential Clutch Control Module Replacement in SI.

13. Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.

Courtesy Transportation

Courtesy transportation is available for Customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.

Customer Notification

General Motors will notify Customers of this special coverage on their vehicle (see copy of typical Customer letter included with this bulletin).

Customer Reimbursement

Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by February 28, 2019. See General Motors Service Policies and Procedures Manual, Section 6.1.11 ? Product Field Action Customer Reimbursement Procedure or local Policies and Procedures, for details.

January 2018

This notice applies to your vehicle, VIN: _____________________________________

Dear General Motors Customer:

As the owner of a 2013?2018 model year Buick Encore or Chevrolet Trax your satisfaction with our product is very important to us.

This letter is intended to make you aware that some 2013-2018 model year Buick Encore or Chevrolet Trax vehicles, equipped with All-Wheel Drive, may have a condition where over an extended period of time, road splash

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may enter the Rear Differential Clutch Control Module (RDCM) promoting internal corrosion of the module circuit board. This internal corrosion may create a loss of All-Wheel Drive function or in rare cases, a dead battery or loss of power steering assist. A code 73 Driver Information Center (DIC) message (Chevrolet Trax), Service All-Wheel Drive System, or a Service Power Steering message or indicator will illuminate.

Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.

What We Have Done:General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2013-2018 model year Buick Encore or Chevrolet Trax within 6 years of the date your vehicle was originally placed in service or 72,000 miles (116,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

What You Should Do:If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.

Reimbursement:If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by January 31, 2019, unless state law specifies a longer reimbursement period.

The right to submit reimbursement claims is provided by GM solely in the interest of customer satisfaction and is personal to vehicle owners and lessees who previously paid for repairs referenced in this Special Coverage ("Customers"). Customers may not assign and GM does not consent to any assignment of any Customer's right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.

Division

Number

Text Telephones (TTY)

Buick

1-800-521-7300 1-800-832-8425

Chevrolet

1-800-222-1020 1-800-833-2438

Puerto Rico ? English 1-800-496-9992

Puerto Rico ? Espa?ol 1-800-496-9993

Virgin Islands

1-800-496-9994

We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. Terry M. Inch Executive Director Global Connected Customer Experience Enclosure 17436

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