Date: 10/06/98 Total Pages:



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VCA HOSPITALS – SPRING/SUMMER 2020

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YOUR HOSPITAL NAME: _______________________________________________________AU:______________

VOICE (Check one): ____Current Voice (if available) ____Male ____Female ____Both Male & Female ($40 fee)

MUSIC STYLE (Check one): ___ Current Music ___Acoustic ___Light Jazz ___Easy Listening ___Orchestral

Hear samples of all our voices and music styles at demos-vca

Doctors’ Last Names (Optional): _____________________________________________________________________

(Please write phonetic spelling of difficult-to-pronounce names.)

CHOOSE UP TO 10 MESSAGES from your current script (if desired) and the new message selections listed below. Your hospital name and doctors’ names will be inserted as (your name) and (doctors’ names). Let us know if you want to change any of the messages or add custom information and we can develop specific messages for you. If you revise any messages, please highlight those below so we can incorporate your changes.

STEP ONE: FROM YOUR CURRENT SCRIPT (the messages your callers are hearing on hold right now) circle any messages you want to add to your new program: 1 2 3 4 5 6 7 8 9 10

STEP TWO: FROM THESE 3 PAGES OF NEW SAMPLE MESSAGES, put a checkmark below next to any new messages you want to add to your program (10 messages max, including any of your current messages you selected above).

CORONAVIRUS MESSAGE OPTIONS:

___ (A) Veterinary care is an essential part of our community and we want to assure you that we are doing everything we can to stay available to our clients and their pets. We anticipate our phone lines will be busier than usual, so we appreciate your patience. Please check our Facebook page and website for the most up-to-date information.

___ (B) We want to work with you and our staff to limit direct contact in order to focus on safety. Due to concerns about transmission of COVID-19, we have changed our check-in and check-out procedures to practice physical distancing, including curbside pick-up for all food and medications as well as mail delivery of prescriptions. To protect our clients and our staff, we ask you to stay in your vehicle while our staff brings your pet in and out of the clinic for their exam. We will do our best to coordinate your visit from outside the hospital, including providing follow up instructions and taking payments. A staff member will be available by phone to review any concerns associated with the exam. We also can accept payments over the phone.

___ (C) At VCA, we have other ways to help care for your pets without a trip or call to the hospital: First, you can send and receive texts and photos with us. Texting is only available during operating hours, response times vary, but we will do our best to respond quickly .Next, VCA CareClub members can chat with a veterinarian anytime, day or night via our telehealth Live Chat service on the myVCA app, which is available in the App Store and Google Play. Also, pet food and medications, including prescriptions and refills, can be ordered through myVCA app or our myVCA Online Store at Shop My VCA dot com.

___ (D) Our goal is to keep our essential services available for you and your pets. Thank you for your cooperation and for doing your part in helping to keep pets and people safe, and please don’t hesitate to call with questions. We appreciate your patience in holding as we are currently experiencing longer than normal wait times. Our staff will be with you as soon as possible.

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VCA HOSPITALS – SPRING/SUMMER 2020

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___(1) GENERAL VCA You’re in good hands at (your name)! Our network of more than 1,000 VCA Animal Hospitals throughout the United States and Canada gives us access to the shared knowledge of over 4,000 veterinarians, including 600 board-certified veterinary specialists. (Doctors’ names) and our staff work together for the love of animals and are committed to providing your pets with the best in veterinary care!

___(2) VCA CARECLUB Whether your furry family member is a new puppy or kitten or a loyal companion for many years, VCA CareClub is a comprehensive and affordable way to keep your pets healthy and happy through every stage of their lives, with unlimited visits to (your name) and 24/7 access to live chat with a veterinarian. You also can earn VCA CareClub reward points for the products you purchase for your pet. Ask us how to join today!

___(3) AAHA (Your name) is an accredited member of the American Animal Hospital Association, a distinction held by fewer than 15 percent of all veterinary hospitals. AAHA-accredited hospitals are voluntarily evaluated on hundreds of standards including quality of care, diagnostics, management, medical records and facilities. You can be confident that (doctors’ names) and staff work hard to provide the leading-edge veterinary care and personal service that you and your pet deserve!

___(4) HEARTWORMS Long spring and summer days are perfect for outdoor playtime with your pets, but warm weather also brings mosquitoes that can transmit heartworm disease to unprotected pets. This serious and potentially fatal condition has been reported in all 50 states, which is why (doctors’ names) strongly recommend that all dogs receive heartworm preventive year-round. It’s easy with a simple monthly chewable or a convenient six-month injectable. Ask us for details.

___(5) MICROCHIPPING A simple microchip I.D. can help prevent the heartache of a missing pet. Better than a collar and tags that can be lost or removed, a permanent microchip placed under the skin of your pet can identify you as the owner within seconds, saving your pet from the possibility of being sent to a shelter or adopted by strangers. Ask the staff at (your name) about microchipping today.

___(6) ALEXA/GOOGLE  Did you know you can link your Alexa or Google Home device to your VCA online account? Just search for VCA in the Skill Store and let our Smart Speakers remind you when your pets are due for vaccines and help you book appointments at (your name).  Give it a try – it’s quick and easy! 

___(7) DENTAL If your pet’s bad breath knocks your socks off, it's probably not normal. Most often, bad breath is caused by dental disease, but persistent bad breath can indicate larger medical problems in the mouth, respiratory system, gastrointestinal tract, or internal organs.  Proper dental care can add years to your pet’s life, so talk with the staff at (your name) about scheduling a dental exam for your pet today.

___(8) FLEA CONTROL Fleas are such freeloaders! When they hop on your dog or cat as a host, they hold on tight and can quickly infest your home. Fortunately, successful flea control is more effective, safer and environmentally friendly than ever. At (your name), we offer topical products that can be applied directly to your pets’ skin or given as a chewable. Ask our staff about the best option for your pet’s lifestyle, and keep fleas from bugging your pet this spring and summer!

___(9) COURTESY Thank you for calling (your name), where we treat your pets like family. The special attention we give each caller can sometimes result in a delay. We appreciate your patience. A helpful staff member will return to give you that same personal service as soon as possible.

___(10) OBESITY  Most dogs and cats will overeat if given the opportunity, and even a few extra pounds can increase the risk of serious health problems and lead to a shorter lifespan. Avoid feeding table scraps, limit snacks, and try using an 8-ounce measuring cup to measure your pets’ food to make sure they’re not taking in more calories than they need. Every dog or cat has an ideal weight, so monitor your pet’s weight and talk with (doctors’ names) about the proper food and portion size for your pet.

___(11) BOARDING Spring break, summer vacation, fall getaway or holiday travels…whenever you go away, our caring staff at (your name) is here to keep your pets happy and healthy in our clean, climate-controlled boarding facility. For the safety of our guests, all pets must have a recent health check-up and current vaccinations to be admitted for boarding. Ask us for details.

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VCA HOSPITALS – SPRING/SUMMER 2020

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___(12) WARM WEATHER TIPS  When a pet is left in a parked car, it only takes a few minutes for the temperature to soar into triple digits and put the pet’s life in danger.  This can happen even on a mild spring or summer day, so stay alert and keep your pets safe. Leave them in the comfort and safety of your home when it’s warm outside.  And, make sure that any pets left outdoors have access to shade and plenty of fresh water!

___(13) FEAR FREE (Only for locations with Fear Free Certification): Many cats don’t get regular veterinary care because it’s stressful for them and their owners to visit us. But they’re not the only scaredy-cats; trips to the vet cause stress for dogs and their people too! (Your name) is proud to be a Fear Free practice, which means (doctors’ names) and our staff are committed to providing a low-stress environment for our patients using gentle handling techniques, pheromone sprays, tasty treats and much more. By helping to alleviate your pets’ fear and anxiety, we’re able to provide them with the best veterinary care possible.

___(14) MY VCA APP VCA brings together pet health care and convenience! Download the FREE myVCA app for access to online appointment bookings, easy refills, automatic reminders, vaccine status and invoice history. If you’re a VCA CareClub member, you can also track your reward points balance and membership details. Download the myVCA app from the App Store or Google Play today!

___(15) FELINE CARE  Cats are incredibly independent pets, but that doesn’t mean they don’t need regular, proactive medical care. Whether your feline friends are free to roam or stay indoors all the time, they instinctively hide signs of illness and usually aren’t vocal about their aches and pains.  By seeing your cats on a regular basis, (doctors' names) can detect health problems early and begin treatment right away. We can advise you on helpful tips to make taking your cat to see us as stress free as possible. So, get that carrier ready and schedule your cat’s checkup with us today!

___(16) TOXIC PLANTS If spring and summer bring out the gardener in you, keep in mind that common plants, like azalea, clematis and boxwood, are toxic to pets if ingested, while tulip and narcissus bulbs cause gastrointestinal irritation and cardiac abnormalities. Lilies are so toxic to cats that ingesting very small amounts can lead to severe internal damage. Low doses of cocoa hull mulch can cause gastrointestinal upset in your dog, while high doses can lead to rapid heart rate, seizures and even death. For more information about potentially toxic plants, visit A-S-P-C-A dot org.

___(17) MYVCA PATIENT PORTAL & ONLINE STORE With the myVCA patient portal, you can book appointments, get appointment reminders and access your pet’s key health information. And, the myVCA online store enables you to shop for food, medications and treatments, plus receive uninterrupted delivery on products by subscribing to Never Forget. To get started, visit VCA Hospitals dot com slash my VCA.

___(18) TRIVIA Did you know a cat’s whiskers serve more purpose than mere aesthetics? Whiskers help cats feel their way through places they cannot see and assess if they can fit into a space. There’s no need to trim them. If a cat’s whiskers grow too long, they will naturally fall off and regrow.

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