THE IMPACT OF TRAINNING ON ORGANISATIONAL PERFORMANCE. A CASE STUDY OF ...

THE IMPACT OF TRAINNING ON ORGANISATIONAL PERFORMANCE. A CASE STUDY OF UNILEVER KENYA LIMITED.

BY

BARONGO CHRISTINE BHR/17607/72/DF

A RESEARCH PROPOSAL SUBMITTED TO THE FACULTY OF BUSINESS AND MANAGEMENT IN PARTIAL FULFILMENT FOR THE AWARD OF A

BACHELORS DEGREE OF HUMAN RESOURCE MANAGEMENT OF KAMPALA INTERNATIONAL UNIVERSITY

MARCH2011

DECLARATION I BARONGO CHRISTINE, declare that the dissertation presented to Kampala International University is my original work and has never been submitted to any institution or organization for any award .

~ ? Signature . . . .

... ............. ...........

BARONGO CHRISTINE

Date.~. ~\.~.\\...........

RESEARCHER

APPROVAL

This work has been done under my supervision as an institution supervisor and submitted

with my approval.

C.:t?. \ Signarure...

~J~. I\ .

Supervisor: MR.: Odero George Michael

Date.. .......... .... .. .. ........ ..... ..... ......... ..

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DEDICATION This paper is dedicated to my dear parents Mr. John Moindi and Mrs. Sophie Moraa, my brothers Francis Ontita and Felix Moseti, for the great contribution they rendered to me in order to come up with this research paper.

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ACKNOWLEDGEMENT In the first place I give thanks to the almighty God who has enabled me to complete this research. During the preparation of this research report, I was blessed by many people whose contribution, correction and encouragements made the task much easier up to its final completion. A special note of thanks to my supervisor Mr. Odero whose close contribution, guidance and thoughtful insights helped me get a clear view on how to write this report. May the Lord God bless him. I also owe gratitude to my wonderful parents and brothers for their constant financial and moral support. I would like to express my sincere appreciation to friends; Nancy Furaha, Enock Ong'uti, Damaris Nziku, Eddah Were and Lucy Kimani for their contribution and guidance, the entire school of Business and Management of Kampala International University and to all my respondents, may God bless you.

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TABLE OF CONTENTS

DECLARATION ......................................................................................................... i APPROVAL ............................................................................................................... ii DEDICATION........................................................................................................... iii ACKNOWLEDGEMENT ......................................................................................... iv TABLE OF CONTENTS ............................................................................................v LIST OF FIGURES ................................................................................................. viii

CHAPTER ONE .......................................................................................................... ! 1.0 Introduction ................................................................................ I 1.1.1 Background of the study ..................................................................................... ! 1.1.2 Theoretical Framework .................................................................I 1.1.3 Conceptual Framework .................................................................2 1.1.4 Contextual Framework ..................................................................2 1.2 Statement of the problem .......................................................................................2 1.3 Purpose of the study...............................................................................................3 1.4 Research objectives ...............................................................................................3 The research questions were as follows: .....................................................................3 1.5 Scope of the study..................................................................................................3 1.6 Significance of the study .......................................................................................4 1.7 Conceptual frame work..........................................................................................5

CHAPTER TW0 .........................................................................................................7 REVIEW OF RELATED LITERATURE...................................................................7 2.0 Introductions ..........................................................................................................7 2.1 Training approaches...............................................................................................7 2.2 Training cycle ........................................................................................................9 2.3 Needs assessment................................................................................................. ! 0 2.3.1 Organizational analysis ..................................................................................... II

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2.3.2 Task analysis..................................................................................................... II 2.3.3 Person analysis.................................................................................................. !! 2.4 Training philosophy ............................................................................................. !! 2.4.1 A strategic approach to training........................................................................ 12 2.4.2 Problem based................................................................................................... l2 2.4.3 Action oriented ................................................................................................. 12 2.4.4 Performance related training............................................................................. 12 2.4.5 Continuous development .................................................................................. 12 2.4.6 Training policies............................................................................................... 12 2.5 Performance appraisal ......................................................................................... 13 2.6 Training as a corrective measure for improved performance.............................. 14 2.7 Rates of which training is offered to employees................................................. 14 2.8 organizational performance and productivity' ..................................................... l5 2.9 An appraisal of the literature............................................................................... 16 CHAPTER THREE ................................................................................................... 18

METHODOLOGY .................................................................................................... 18 3.0 Introduction.......................................................................................................... l8 3.1 Research design ................................................................................................... 18 3.2 sampling procedure.............................................................................................. 18 3.3 Samples size......................................................................................................... l8 3.4 Instruments.......................................................................................................... 18 3.4.1 Questionnaire guides........................................................................................ 18 3.4.2 Interview guides................................................................................................ l9 3.5 Data analysis ........................................................................................................ 19 CHAPTER FOUR .....................................................................................................20

PRESENTATION ......................................................................................................20 4.0 Introductions ........................................................................................................20 4.1 The approach use on employee training ..............................................................20 4.2 The effects of performance appraisal unemployed productivity.........................24 4.3 Training as a corrective measure.........................................................................30

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CHAPTER FIVE .......................................................................................................36 SUMMARY, CONCLUSION AND RECOMMENDATION..................................36 5.0 Introduction..........................................................................................................36 5.1 Summary..............................................................................................................36 5.2 Conclusions..........................................................................................................37 5.3 Recommendations................................................................................................38 REFERENCES ..........................................................................................................39 APPENDIX A ............................................................................................................40 APPENDIX III...........................................................................................................46 TIME SCHEDULE OF ACTIVITIES.......................................................................46 APPENDIX IV.................................................................................45

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