Henry County Schools / Overview



- Power reset device: Press power + refresh button together.- For hardware issues try a hardware refresh (allows to reset the hardware in the chromebook):First turn off your Chromebook completely (don't just close the lid) > Next, hold down the Refresh key and then press and hold the Power button > Hold both down for 10 seconds > Release the Refresh key and then the Power button and your Chromebook will restart > If it doesn't start, press Power again.- If Keyboard is not responding, proper changes have been made to relieve that issue:You must leave the Chromebook on for 30 minutes, be sure that it is directly connected to the power adapter while doing so, then restart the device after that. The changes should occur, and resolve itself. If you have a spare keyboard, try to sign in with that keyboard and repeat the process.- If not able to upload:Please check wifi to make sure it is showing "Connected" to the proper network. Confirm with your Internet Service Provider (ISP) for any errors that can possibly be happening on their side.- Clear cache and cookies on Device: Click on icon with 3 periods on top right of screen > more tools > Clear Browsing data > Click on "Advanced" tab > TIme range "All time" > Make sure passwords are kept > Click on "Clear Data" Button.- If you have issues with blocked sites, not seeing everything on a particular website, or the site going blank:Please check to make sure you have uBlock or any other ad blocker extension turned off for that site all together and refresh the page to see if that works. To do so, you will see an icon that looks like a red shield. By clicking on it, a power icon will appear in blue. If you click that it will go gray. That will disable the ad blocking for that website all together. Below that is the refresh button that will refresh the page for you.- If seeing a recording screen and can’t get out:Press and hold the power button for 30 seconds. Give it a couple seconds before turning it back on. Repeat at least twice…the procedure may not work the first time. You can also try the following: Hold the power button, choose the sign out option, then press ctrl + alt + s and it will take them back to chrome os. ................
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