Technician Hiring Programs • Promotional Resources

[Pages:55]Technician Hiring Programs

Dealer Program Guide

? Program Details ? Implementation Tools ? Answers to Questions ? Recruiting Ideas ? Promotional Resources

Table of Contents

Introduction.......................................................................................................... 3 Programs to Help Grow and Hire Technicians.................................................. 4 Mopar? Career Automotive Program (Mopar CAP)......................................... 7 Mopar Career Automotive Program LOCAL ...................................................17 New Hire TechnicalTraining Warranty Exemption Program......................... 29 CareerBuilder Fiat Chrysler Automobiles (FCA) New Hire Program............ 31 Recruiting and Promotion (Students and Schools)........................................ 35 Press and Community Relations...................................................................... 45

Can You Imagine a World Without Enough Technicians?

Shortly after Walter P. Chrysler and the Dodge brothers started rolling cars and trucks down assembly lines, there was a need for qualified Automotive Service Technicians ? then simply referred to as "mechanics" ? to keep America growing and moving on four wheels, preferably in Chrysler, Dodge, Jeep? and Ram vehicles.

Today, Technicians continue their important role by providing peace of mind for customers who know that if their vehicles need service or have an issue, their dealership's Technicians are prepared.

These men and women also generate significant revenue and play a key role in keeping customers satisfied and coming back. With all that they do, can you imagine a world without enough Technicians to meet the needs of our customers?

Surprisingly we are facing this exact scenario now. Sales have been strong and if demand for new vehicle sales continue, our five year forecast projects a demand for over 5,000 additionalTechnicians to meet service and repair demands.

Walter P. Chrysler ? known for his mechanical acumen ? drives a 1934 Plymouth off the line.

So, if you're having trouble finding a Technician today, it will likely get

worse in the years to follow ? but there are solutions.

This guide includes the details to

Anticipating the increased need for qualified ServiceTechnicians, FCA Performance Institute has developed a suite of strategic recruiting and hiring programs. Starting with existing initiatives like the

fully utilize the programs offered by FCA to improve Technician hiring performance in your dealership.

CareerBuilder Dealer Hiring Program and the longstanding Mopar?

Career Automotive Program (Mopar CAP) we have added two new

programs ? the Mopar CAP LOCAL Program and the New Hire Technical Training Warranty Exemption Program ?

which together add greater flexibility to meet your needs.

Today's Technicians are the lifeblood of after sales departments, generating significant revenue and keeping customers coming back. Spend the time necessary to recruit and grow the best team possible.

While these are all important and effective efforts, it's up to you to take advantage of these programs and be proactive in their implementation. This Dealer Kit includes the details, resources and tools to fully utilize each of these programs and to help you put a plan in place that ultimately improves your Technician-hiring practices.

Programs to Help Improve Technician-Hiring Performance At-a-Glance

TECHNICIAN HIRING PROGRAMS

MOPAR? CAREER AUTOMOTIVE PROGRAM (ORIGINAL)

MOPAR CAREER AUTOMOTIVE PROGRAM LOCAL (NEW)

NEW HIRE TECHNICAL TRAINING WARRANTY EXEMPTION PROGRAM

CAREERBUILDER FCA NEW HIRE PROGRAM

Technician talent acquisition programs from FCA Performance Institute provide strategic support to grow and retain the best team of Technicians possible.

These four programs provide strategic support specifically to help you in your hiring efforts. They feature a variety of tools to engage, train and retain qualified Technicians that can be applied to meet your needs.

1. Mopar Career Automotive Program (Mopar CAP) ? The original program has served the needs of dealers nationwide with a FCA-focused curriculum designed to thoroughly train Technicians. If you are not involved, and are experiencing difficulty in finding new Technicians, Mopar CAP is the place to grow your own Technicians.

2. Mopar Career Automotive Program LOCAL [NEW] ? This hybrid program is designed for dealers who don't have access to a nearby Mopar CAP school. It provides a basic curriculum that a local college or technical institution can easily integrate into their offerings. Like Mopar CAP, CAP LOCAL has no dealer enrollment fees and is a great way to establish your dealership as an organization that cares about its employees and the quality of their work through training and support.

3. New Hire Technical Training Warranty Exemption Program [NEW] ? To recruit experienced Technicians from competitive sources (LOF techs, private fleets, etc.), FCA Performance Institute offers this program which allows Technicians to start earning immediately with a plan to complete training within a specified period of time.

4. CareerBuilder FCA New Hire Program ? This unique partnership allows FCA dealers to access a special online job board that is dedicated to CJDR and FIAT dealers. You can post job announcements or review resumes of potential new Technicians.

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Strategic Hiring Programs At-a-Glance ? Fitting a Solution to Your Needs

With this suite of options, you can develop a strategic hiring plan to meet your individual needs

Program

Mopar? Career Automotive Program (Mopar CAP)

Mopar Career Automotive Program LOCAL [NEW]

Details

? 30-plus schools offer FCA-specific Technician training curriculum

? Two-year programs available (certificate and associate's degree options available)

? Web-based and instructor-led courses

? Covers levels 0, 1 and 2

? Student can alternate between class time and working as an intern Technician

? Student works on FCA-specific technology and learns individual dealership processes

? FCA curriculum available for individual schools to offer student Technicians

? Schools must meet specific standards

? Covers levels 0 and 1

? Web-based courses

? Recommended that student alternate between classes and internship (same as Mopar CAP)

New Hire Technical Training Warranty Exemption Program [NEW]

CareerBuilder FCA New Hire Program

? Helps recruit new Technicians or experienced ones from competitive sources, such as private fleets or another manufacturer. Offers a grace period to complete training required to perform warranty repairs up to a specified time frame

? See Warranty Bulletin D-14-28 for more information

? Online retail automotive job postings and r?sum? database

? Dedicated recruiter screens r?sum?s

? Candidates can apply via computer or mobile device

? Targeted r?sum? search capabilities

? Also features job posting to network of military and veteran career sites

Dealer Considerations (Is this for me?)

? Excellent resource for dealers near a Mopar CAP school

? Recommended that dealer covers tuition incentive and hourly wage

? Recruit candidates and offer internship opportunities

? Mentor Technician helps student refine skills ? NO DEALER ENROLLMENT FEE

? Ideal for dealers who do not have access to a Mopar CAP school in their area

? Dealer (or group) must identify and establish connection with appropriate technical school

? Recruit candidates and offer internship opportunities

? Recommended that dealer covers tuition incentive and hourly wage (same as Mopar CAP)

? NO DEALER ENROLLMENT FEE ? All Mopar CAP LOCAL schools coming on board

will be required to go through an evaluation and certification process

? Excellent program for dealers in highly competitive job markets or who are actively interviewing new or experienced Technicians from competitive or other sources

? Excellent source for dealers who have ongoing hiring needs

? Vast database holds candidate resumes for immediate review

? Your job is posted for review plus additional promotions

? Monthly fee required

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Notes

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Mopar? Career Automotive Program (Mopar CAP)

Mopar? Career Automotive Program (Mopar CAP)

Increasingly Complex Automotive Landscape Demands Knowledgeable Technicians ? Mopar CAP is one Answer

There was a time when the job of a mechanic may have been misperceived as a low skill, low pay, dead-end job spent in dark garages with a less-thanpromising career outlook.

The image of today's professional couldn't be more different. Technicians are highly trained, well paid and are responsible to work on the advanced technology systems built into all of our cars and trucks.

High tech systems ? many unheard of as few as 15 years ago ? like stability and traction control, web-based infotainment, GPS, adaptive cruise control, stop-start engine technology, plus hybrid and electric vehicle configurations ? to name just a few ? are what Technicians face daily.

Technicians routinely use sophisticated, computerized diagnostic equipment combined with years of experience and training to solve complex problems on impressively engineered components. Of course, mechanical knowhow is also required to meet the ever changing service and repair needs of our vehicles.

Mopar CAP ? Training for Today's Technician

With advancing technology comes advanced skill requirements for Technicians and Mopar CAP is ready to meet their needs. For the past 30 years, Mopar CAP has helped dealership managers build and retain the best team of Technicians possible. With a proven track record of growing quality Technicians over time, this is a program designed to ensure quality Technicians for today and for the future.

Today's Automotive Technicians require advanced technical skills and knowledge.

Grow Your Own

Mopar CAP is unique because it offers a systemic process to grow your own Technicians, custom-fitted to your needs, instead of the conventional hiring approach taken by many managers.

Grow Techs with Mopar CAP

? Identify promising Technician candidate ? Grow through Level 2 and enjoy low turnover ? Repeat as needed

Conventional Hiring Approach

? Recruit Technician from other dealer ? Lose other Technician to another dealer ? Repeat because you think you have no option

If you're not using Mopar CAP, you are missing an opportunity to add a factory-trained Technician to your staff. It's time to stop the revolving door and start growing your own Technicians. Mopar CAP is one solution.

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