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Parking Team HandbookParking Team VisionGreeting starts with the Parking Team. We want to actively engage every person who arrives at Northwood in a way that shows the love of Christ. We strive to remove all roadblocks for people coming to our facility. The parking team is the first step in making a great first impression.FrontlineThe parking team captain works directly under the direction of the Frontline department head. Frontline consists of the greeting team, the parking team, the usher team, the connection table team, and the child check-in team. All of Frontline must work together to make the best possible first impressions on every guest. Parking Team StructureFor most weekend services or events the parking team will consist of three parking attendants and a team leader. More attendants may be used on days with inclement weather.Parking Team ResponsibilitiesParking team responsibilities fall into five areas: preparation, greeting, direction, hospitality, and security.Preparation Preparation starts before the morning of. Come well rested and having prayed for the people you will serve. Arrive 30 minutes ahead of time and check-in with your team leader.Wear your parking badge, vest, or other identification. You want to be clearly recognizable as someone to look to for direction.Select a seat on the end of an isle for your personal belongings so that you will not disrupt the service getting in and out of position.Be in position to serve at least 20 minutes before service and remain in position until, at least, 20 minutes after service starts. Look around the parking lots for any safety hazards, trash, etc. Be aware of any roadblocks that may prevent or make it more difficult for people to get into our facility (i.e. rain, no parking spots, issues with signage, etc.) and go the extra mile to remove those roadblocks.Serve when scheduled. Please let your team leader know ahead of time when you have scheduling conflicts. Contact your team leader ASAP if you are going to need a replacement.Greeting From the parking lot to the sanctuary, we want to greet people in a way that says, “We are nice people and we are so glad you came.”Actively engage ever person arriving at Northwood. Be friendly and helpful. Assume that everyone has a need that you can help them with. Be in position to assist people on their way out as soon as service ends. Stay in position until 15 minutes after service ends, or the team for the next service is in place.Know and follow the general greeting guidelines from the greeter handbook.DirectionMake sure signage is up, clearly visible and in good condition. Be familiar with the full and remaining capacity of each parking lot.Make sure that guests have no trouble finding parking. Make sure no guests have trouble finding the main entrance.Be ready to answer basic questions that a visitor may have.HospitalityTreat people as honored guests.Always be on the lookout for guests who may need special assistance such as the elderly or physically impaired.Be ready to offer special assistance days with inclement weather (i.e. holding umbrellas, valet parking, etc.).Treat everyone as important – guests and regulars. Be conscious of showing equity.Let people know that we are glad they came when they are leaving. Look for people who may need assistance on their way out just as much as on their way in.SecurityYou will be one of the first people to see who is coming in the door. Be alert for anything unusual. Alert the appropriate people if anything looks questionable or unsafe.Always be aware of your environment and look for any safety issues in the parking lot or around the grounds. This includes safety of both people and vehicles.Keep an eye out for unattended children outside the facility. Direct them to child check-in.Parking Team PositionsHead Parking AttendantThe head parking attendant oversees the entire usher department. Parking team leaders work under the direction of the head usher. The head parking attendant schedules and conducts orientation and training for the department. Team leaders should report any issues to the head usher. RequirementsAt least 90 days as a parking team leader.Go through the department head interview process. Parking Team Leader The team leader is responsible for the overall flow and teamwork of the parking team. They are responsible to make sure their entire team is in place and ready to go on time. Parking attendants must check in with their team leader when they arrive. The team leader will assign or change posts for parking attendants as needed. The team leader is responsible to make sure attendants have everything they need for their post that day (i.e. badge, umbrella, sign, etc). Parking attendants should report any issues to their team leader. Parking Team Leader RequirementsAt least 30 days as a parking team attendant.Attend a team leader orientation.Attend Northwood leadership training when scheduled.All requirements of a parking team attendant.Parking Team Attendant Parking team attendants check in with their team leader when they arrive. The team leader will assign them a post and give any special instructions for that day. Parking attendants greet, give direction and serve anyone who comes into their assigned area. They make parking and getting into the facility as easy as possible.Parking Team Attendant RequirementsCommitment to serve in a regular rotation with your team.Mobility to move between parking lots.A driver’s license to assist with valet parking during inclement weather.Attend monthly department meetings.Attend a parking team orientationAll requirements of a volunteer attendantParking Volunteer Attendant Volunteer attendants serve occasionally or for special events. They have not yet been placed on a parking team. Parking Volunteer Attendant Requirements:Ability to stand and wave. A desire to serve.Parking Team Ministry LadderHead Parking AttendantParking Team LeaderParking Team AttendantParking Volunteer AttendantGeneral Greeter GuidelinesGreeting begins in the parking lot. The following is from the General Greeter Guidelines in the Northwood Greeter Handbook. All parking team members should know and follow these guidelines.General Greeter GuidelinesArrive 30 minutes before service and greet until at least 20 minutes after service has started.Wear your greeter/parking badge.Smile! Be friendly and cheerful.Be well rested.For obvious reasons, have fresh breath. You may want to carry mints.Dress neat and modestly.Wash your hands before and after greeting.Be aware of new guests. They will need your services more than others.Keep your hands free to serve. Please do not have coffee or a drink in hand while greeting.Maintain a friendly posture. Don’t lean against walls or doors.Be a personal guide. Take guests to where they need to go rather than pointing. If there is a medical emergency notify the head greeter, Frontline director or head usher right away. Shaking hands with every person is not necessary. Offer a warm verbal greeting and a smile. If a handshake is offered, take it. Do not initiate hugs. If someone initiates a hug, give them a side hug. Be prepared to answer basic questions. If you don’t know the answer to a question, say, “That is a great question! I will find out for you by the end of service.”Do not engage in extended conversations while greeting. Tell your friends you will talk to them after service.You are a representative of Northwood and of Christ. Be mindful of the things you say and how you say them. Parking Team Pre-Service ChecklistArrive 30 minutes earlyCheck in with your team leaderWear parking tag or vestCheck parking lot and around the facility for trash and safety hazardsWash hands before and after greetingMintsBe in position 20 minutes before service until 20 minutes after service beginsYour hands are free to serve (no coffee, drink, etc.)Signage is clearly visible and in good conditionKnow who is on duty in the event of an emergency or safety issue (i.e. Frontline Director, Head Usher, etc.)Smile! ................
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