Telecommuting, ADA Accommodation, Performance, Discipline ...

Telecommuting, ADA Accommodation, Performance,

Discipline & More: Keys to Managing a Remote Workforce

Presented by:

Jonathan R. Mook

DiMuroGinsberg PC

Mary Anne Kennedy

MAKHR Consulting, LLC

Thursday, August 28, 2014

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Telecommuting, ADA Accommodation, Performance, Discipline & More: Keys to

Managing a Remote Workforce

Presented by:

Jonathan R. Mook

DiMuroGinsberg PC

Mary Anne Kennedy

MAKHR Consulting, LLC

August 28, 2014

Benefits of a Telecommuting Culture

1. Increase in productivity by an average of 13%. 2. Reduction in operating costs. 3. Overall increase in morale. 4. Telecommuting culture draws high quality talent. 5. Increase employee retention ? better work/life balance. 6. Technology allows for 24/7 flexibility/availability. 7. Less commuter costs for staff members. 8. Minor health ailments do not deter the staff member

from working.

Copyright: MAKHR Consulting, 2013?

Some Stats

USA Today reported in February, 2013

z The # of people working from home in 2010, 9.5% z About 25% of those workers were in management, business or

finance. z People who work from home usually log the same or more hours

than on-site employees. z U.S. government is promoting telecommuting to reduce commute

times, decrease traffic congestion, reduce office space. (The Clean Air Act of 1990). z According to a survey by WorldatWork, 7 ? 8 of every 10 people surveyed said the flexibility to work at home has "positive effect on their job engagement, motivation and satisfaction.

Copyright: MAKHR Consulting, 2013?

Top 10 Telecommuting Companies

1. Aetna ? Insurance, managed care; 34,000 employees. 2. American Express ? Financial, travel; 61,000 employees 3. AT&T ? Telecommunications; 267,000 employees 4. Cigna ? Insurance, managed care; 30,600 employees 5. Cisco ? Network and other communications; 70,700

Copyright: MAKHR Consulting, 2013?

Top 10 Telecommuting Companies

6. Deloitte ? Consulting; 38,500 employees 7. IBM ? Information technology; 427,200 employees 8. McKesson ? Healthcare services; 32,500 employees 9. Intel ? Semiconductors and electronic components; 82,500 employees 10. United Healthcare Group ? Insurance, managed care; 87,000

Copyright: MAKHR Consulting, 2013?

Where is Telecommuting Ending?

Silicon Valley is seeing a shift and more face to face working arrangements are being required whether officially or unofficially.

1. Yahoo 2. Hewlett ? Packard 3. Google 4. Apple 5. Facebook

Copyright: MAKHR Consulting, 2013?

Telecommuting Best Practices

1. Develop a clearly defined telecommuting policy. 2. Identify those positions that are telecommuting eligible. 3. Set expectations and goals with measurable results and

review on a weekly basis. 4. Be sure leadership has the capability and competency to

lead a remote staff. 5. Opt for over communicating. 6. Encourage phone conversations and not strictly email or

technology driven messaging. 7. Seek legal counsel prior to launching the program in order to

mitigate any risk.

Copyright: MAKHR Consulting, 2013?

Key Take Away

Be sure the Telecommuting Program is well defined with transparent communication.

Effective productivity does not necessarily mean an on-site position in today's technology driven world.

Mitigate risk of violating any federal, state or local labor laws, vet the program with legal counsel.

Copyright: MAKHR Consulting, 2013?

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