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Online Actionable Network Snapshot Report (Online ANSR)

Internal User Guide

Version 3.2

Table of Contents

1 Introduction 2

1.2 Purpose/Overview 2

1.3 Layout and Structure 2

2 ANSR Report Sections 5

2.2 Covered Items 5

2.3 Uncovered and Not Past LDoS 6

2.4 Uncovered and Past LDoS 6

2.5 Unvalidated 7

2.6 Last Date of Support (LDoS) 8

2.7 Summary Reports 9

2.8 Support Plan 10

3 ANSR Unvalidated Code Details and Recommended Actions 10

4 References 12

5 ANSR Collateral and Training 13

Copyright © 2008 Cisco Systems, Inc. All rights reserved. Cisco, the Cisco logo, and Cisco Systems are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0804R)

Introduction

This document provides instructions for how to view and use the online Actionable Network Snapshot Report (ANSR). The ANSR provides a list of Cisco equipment found by a Cisco collector and where possible, the corresponding contract status of the equipment.

The ANSR is intended for Cisco partners and Cisco personnel and offers a great way to “know the network”.

2. Purpose/Overview

The goal of the ANSR is to serve as an actionable report that can help improve contract accuracy and drive revenue opportunities related to uncovered equipment and equipment nearing end of life. The report accomplishes this by:

• Providing complete service contract information for each piece of equipment

• Clearly identifying which equipment is under service contract and which is not

• Listing the Last Date of Support (LDoS) for Cisco equipment when available

• Summarizing the contracts, sites, and products contained in this report

The KTN portal also provides a quick way to send all or some of this report to Cisco Service Contract Center (CSCC) as a quote.

3. Layout and Structure

The ANSR is available online as a collection of web pages that can be viewed and sorted. All report content is filtered based on your CSCC and CCO profile. Service contract related information is blocked and replaced with the “Other” when it is covered by a service contract not listed in your CCO profile. However, in all cases you are permitted to see the item’s serial number, product ID and item type.

The main page of the ANSR provides a summary of the report contents broken down into several categories. For each category we provide the number of chassis and cards and the option to view, download, or send the entire category to CSCC for quoting. The categories listed are as follows:

All Devices

• Covered Devices: Lists all devices currently covered by a Cisco service contract

• Uncovered and not Past LDoS: Lists all equipment that is not covered by a service contract and not also past LDoS

• Uncovered and Past LDoS: Lists all equipment that is not covered by a service contract and also past LDoS

• Unvalidated: Lists all devices where it was not possible to determine the serial number with certainty (for more information on Unvalidated Items, refer to Section 2.4 of this guide)

Note: Filter buttons have been added on the device detail pages that allow the user to select Chassis, Card or both for sorting. The Chassis and Card totals on the Summary page will link directly to filtered views for each page allowing the user to adjust the online ANSR to highlight or investigate specific devices, types and other fields (see below picture).

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Devices with LDoS

• Past LDoS - lists all items with a LDoS before current date

• LDoS within two years - lists all items with a LDoS within the next two years

• LDoS beyond two years - lists all items with a LDoS more than two years from now

Contracts, Sites, and Products

• This section lists all the contracts, sites, and products present in the report respectively.

Each section of the report is accessible by clicking on the section on the summary page. A sectional breakdown of the report is described in detail in the following sections of this document.

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ANSR Report Sections

2. Covered Items

Once you click on the covered items category from the main page you will be presented with a detailed view similar to the picture below.

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This view contains a list of all validated chassis and cards that were collected and are currently under a service contract.

Note: Due to customized network settings, the collection may not have captured all items within the target network.

Resolve: To compare the equipment list against contracts corresponding to this collection, ensure that you have a complete view of the network.

Update: Review and update the Site information to verify that the site details are current and accurate for all items.

Best Practice: Log in to CSCC, as this information already exists online.

Upgrade: Complete the Up Sell / Cross Sell process to ensure that customer has the most appropriate coverage.

3. Uncovered and Not Past LDoS

This lists all equipment that is not covered by a service contract and not also past LDoS.

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4. Uncovered and Past LDoS

This section is identical to the previous section except that these items are past LDoS and cannot be quoted. Equipment refresh is suggested.

5. Unvalidated

This section list all items for which it was not possible to determine the correct serial number. A manual inventory of these items may be required; therefore, the addition of a Reasons Code column has been added, as well as a description of each code and what action should be taken. The column will contain numeric codes which will provide the user with more information to help improve device validation in current and future engagements.

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Note: The ANSR provides a new level of forensics to help customers and partners to resolve unvalidated items. The Unvalidated Code details and Recommended Actions can be found in the back of this document on page 11.

Guide: To conduct a resolution of unvalidated items, complete the following actions:

• Refer to the numeric reason codes in the dropdown box of the Reason Codes column on the Detail pages

• Instruct the Partner or Customer to use the combination of provided parameters to identify and resolve the unvalidated item

• Refer to the probable PID (based upon sysoid translation), to help identify the Unvalidated Item and the Item Type

• Use these two parameters in combination with the Host Name / IP Address and Sysname to locate the physical item

• Instruct the Partner or Customer to obtain the Serial Number from the physical item

• Refer to Cisco Product Identification Tool (CPI) for help in retrieving the serial number of Cisco products

CPI Tool:



Instruct the Partner or Customer to clear any overwrites of the serial number and/or to enter the physical SN as the eSN.

Instruct the Partner or Customer to ensure that all the relevant passwords are provided for future collections.

Validate: Run the customer's data in Serial Number Information Finder (SNIF) to determine validity for quoting.

SNIF:



Supply your CCO Username and password as required. If you are unable to gain access to CCO, you must complete the steps outlined below:

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6. Last Date of Support (LDoS)

This section contains three reports on items with a published LDoS both covered and uncovered. The three reports are:

• All items past LDoS

• Items where LDoS occurs during the next two years

• Items where LDoS occurs more than two years in the future

Each of these reports is similar to the picture below.

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7. Summary Reports

The online ANSR included three other summary reports which provide helpful alternative perspectives on the collected item.

The three reports are as follows:

• Contracts - a list of all service contracts that appear in the collection

• Sites – a list of all installed at sites that appear in the collections

• Products – a list and count of all product IDs that appear in the collection

8. Support Plan

Follow one of the following options if there are questions pertaining to the ANSR:

• Log in to SCC and refer to the ANSR FAQ. Search by Product, Service Tools, Know the Network, Report Support

• Log in to SSC and Open a Case. Notification will be sent to inform you that your issue has been assigned to an analyst for resolution. A second notification will be set informing you of resolution

ANSR Unvalidated Code Details and Recommended Actions

DEVICE = Chassis INVENTORY=[pic] VALIDATION=[pic]

CODE 1 =

Reason Description: Unable to collect a chassis serial number, most likely due to network collection issue such as incorrect Simple Net Management Protocol (SNMP) or CLI credentials.

Action: Review both network and device configuration limitations that may be keeping collector from accessing chassis for SNMP and CLI inventory information.

Note: Some Cisco devices such as Call Manager servers cannot produce a chassis serial number electronically. This occurs for less than 5% of all cumulative KTN inventoried chassis.

DEVICE = Chassis INVENTORY= [pic] VALIDATION= [pic]

CODE 2 =

Reason Description: Able to collect chassis serial number (SN) during inventory but collected serial number could not be validated during Know the Network (KTN) report processing.

Action: If the default electronic chassis SN appears on the report and the chassis is not validated on the report, a physical inventory may be required. If the collection is SNMP only, confirm that the “ChassisID” Object Identifier (OID) is set to the default value (the default occurs when the ChassisID OID matches the CLI “show version” command Processor board ID value).

Note: 5 % of all cumulative Cisco “Processor board” based routers (routers that will return the syntax “Processor board ID” when the “show version” command is issued), cannot have their collected electronic serial number validated into a physical serial number due to validation system limitations. In these cases, a physical inventory for the chassis SN is necessary.

DEVICE = Card INVENTORY= [pic] VALIDATION= [pic]

CODE 3 =

Reason Description: KTN collected the card serial during inventory but the collected serial number product ID combination could not be validated to a specific SN visible in CSCC.

Action: No action requred. In most cases, the serial number for the card can be ignored for quoting requirements.

Note: In most cases the serial number not being on the report only occurs on daughter cards of main card components, so as long as the parent chassis SN, the subcomponent will be covered for sparing.

DEVICE = Card INVENTORY= [pic] VALIDATION= [pic]

CODE 4 =

Reason Description: KTN identified a card during inventory and the device did provide a base level of inventory data but the device is an included subassembly.

Action: No action requred. In most cases, the serial number for the card can be ignored for quoting on the ANSR. These subcomponent items should cause no entitlement or coverage difficulties so long as the parent chassis is covered.

References

Refer to the following resources for additional information:

Submit Request to CS Ops by emailing:

cs-support@

CSCC Production

CSCC Training



CSCC User Guide



CPI Tool:



SCC Website and SNIF



SNIF



Theater Support E-mail Aliases

To send feedback or request help when creating a KTN engagement for the first time, click below on your respective Theater:

APAC:  KTN_APAC@

US & Can:  ktn-info-usc@

Emerging Markets:  emergingktn@

Europe: ktn_support_europe@

0. ANSR Collateral and Training

Refer to the KTN Collateral Library to access additional collateral and training:



Online ANSR 3.1 User Guide

ANSR User Guide v2.2

ANSR - What’s New VoD (February 5 Release)

ANSR e-Learning VoD

ANSR FAQs

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