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Software End Of Life (EOL) definitionFor Arc Pro 6.1 Call Center and Attendant Console ?Document History?Reason of ModificationAuthor/ReviewerVersionDateCreatedPatrick Gallagher1.022/11/05UpdatedPatrick Gallagher1.18/2/06UpdatedBennie Grant1.28/6/06UpdatedPeter Haigh1.37/4/08UpdatedPeter Haigh1.410/6/08UpdatedRupert Adair1.627/08/09UpdatedRupert Adair1.725/03/10UpdatedRupert Adair1.830/07/10UpdatedRupert Adair1.906/06/11UpdatedRupert Adair2.017/01/12UpdatedRupert Adair2.117/01/13UpdatedRupert Adair2.207/10/13UpdatedRupert Adair2.306/08/14UpdatedRupert Adair2.406/08/14UpdatedRupert Adair2.530/04/151.0 Purpose and AudienceThis document defines the Arc Solutions policy with relation to Arc software End Of Life (EOL). It explains our policy on supplying & supporting Arc Pro Call Centre and Attendant Console suite or ‘Console for Cisco Enterprise’.2.0 Copyright StatementCopying of this document by any third party is strictly prohibited. This document contains confidential information and cannot be disclosed without the permission of Arc Solutions.3.0 Usage of this documentThis document is to be used by End Users, Resellers and Distributors in order to understand Arc Solutions EOL policy. This will be used to define ongoing Support offerings from Arc for current and old software versions.4.0 Arc Solutions – End of Life Policy:Whilst End-of -Life of software product versions are an established part of the overall product life cycle, Arc solutions recognises that end-of-life milestones often prompt companies to review the way in which such end-of-sale and end-of-life milestones impact the Arc products in their networks. With that in mind, we have set out below Arc's end-of-life policy to help customers better manage their end-of-life transition.Table 1 describes the end-of-life policy for Arc Solutions, including milestones, definitions, and dates for Arc Enterprise and Arc Call Connect.Customers are encouraged to migrate to Arc 6.0.1 as of October 11th, 2013. Release 6.0.1 is a single software code that is licensed appropriately to provide the different versions of Arc Enterprise feature set. Please refer to the Arc Solutions Compatibility matrix available at the Enghouse Partner Portal or directly from the below location to establish which of the Arc versions remaining in-life below are appropriate for your Cisco platform.Technical Documentation for current version of Arc Pro is available here by logging in to the Enghouse Interactive Partner Portal here Milestone Definitions?Arc Announces End Of Life Date: This is the date that Arc announces the End Of Life milestones for the software version in question.Arc will not supply this version after this date (+6 months): The quoted version will not be supplied to new end users after this date as the version has been superceded by a later version.?Arc will make no further code changes or generate patches after this date (+12 months): Arc will no longer make changes to the product code after this date and if support issues arise that are down to the code interaction with the customer environment then the end user may be advised to upgrade to a later version of software to resolve the issue.Arc will make not provide new support contracts for the product after this date (+24 months): Customers wishing Arc to take on a new support contract for the version of code in question after this date will be advised to upgrade to a later version at the time of the contract starting.Arc will not support this product anymore (+36 months): Arc will no longer provide any support on this version of software after this date and customers will be advised to upgrade to a later version.?Arc Pro - End Of Life definitionArc Software VersionArcAnnounces EOL DateArc will notsupply thisversion after thisdate (+6 months)Arc will make no further code changes nor generate patches after this date (+12 months)Arc will notprovide new support contracts for the product after this date(+24 months)Arc will notsupport this product any more (+36 months)2.XJune 2004January 2005June 2005June 2006June 20073.0.3January 2005June 2005January 2006January 2007January 20083.1.0 & 3.1.3March 2005Sept 2005March 2006March 2007March 20083.1.5March 2006Sept 2006March 2007March 2008March 20094.1.0 Solutions PlusAug 2007Feb 2008Aug 2008Aug 2009Aug 20104.1.0 PremiumAug 2007Feb 2008Aug 2008Aug 2009Aug 20104.1.3Aug 2008Feb 2009Aug 2009Aug 2010Aug 20114.1.4Nov 2008May 2009Nov 2009Nov 2010Nov 20115.0.0Oct 2009April 2010Oct 2010Oct 2011Oct 20125.0.1Oct 2009April 2010Oct 2010Oct 2011Oct 20125.0.2Oct 2009April 2010Oct 2010Oct 2011Oct 20125.1.0Dec 2010Jun 2011Dec 2011Dec 2012Dec 20135.1.1Dec 2011Mar 2012Dec 2012Dec 2013Oct 20145.1.2 Solutions PlusFeb 2012Aug 2012Feb 2013Feb 2014Feb 20155.1.2 PremiumFeb 2012Aug 2012Feb 2013Feb 2014Feb 20155.1.3Jan 2013July 2013Jan 2014Jan 2015Jan 20165.1.4July 2013 Jan 2014Jul 2014Jul 2015Jul 20165.2 Customer SpecialAug 2011Feb 2012Aug 2012Aug 2013Aug 20146.0.0Jul 2014Jan 2015Jul 2015Jul 2016Jul 20176.0.1Apr 2015Oct 2016Apr 2016Apr 2017Apr 20186.1Aug 2015Feb 2016Aug 2016Aug 2017Aug 20186.1.1April 2016Oct 2016April 2017April 2018April 2019?KeyGreyEnd of life and out of supportRedNo more new support contracts givenAmberPatch fixing only, on a case by case basisBlueCode changes and patches still suppliedGreenCurrent versionTable 1. End-of-Life Milestones and Dates ................
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