Hassan Zaidi's Standard Resume .pk



Hassan Raza ZaidiSingapore +6583077663hassan.raza.zaidi@ LinkedInOperational Risk & Control ProfessionalWith extensive experience providing operational efficiencies & managerial skills while leading diversified teams.Proven success creating operating procedures, developing risk management policies, as well as analysing risk indicators to identify root-causes and process improvement. Highly skilled increasing revenue and lowering operating costs through strategic planning and operations management. Analytical ability to determine business strengths and weaknesses to develop action plans, which resulting in quantifiable improvements to both profit and services.Highlights of ExpertiseStrategic Planning & AnalysisRisk Management & ComplianceBudget Management & Cost ControlProcess Redesign & Change ManagementRecruitment & Succession PlanningPolicy & Procedures ComplianceRisk Assessment & MitigationTeam Building & LeadershipDocumentation & ReportingRoot Cause AnalysesCareer ExperienceCitibank N.A. SingaporePartnering with product and process aligned to Institutional Client Group Operations & Technology (ICG-O&T), to effectively and efficiently provide Risk and Control oversight activities. As OTRC lead person driving various activities i.e. Proactive Reviews, Balance Sheet Substantiation, Enterprise Risk & Control and re-organization and process transformation ensuring robust risk and control environment. VICE PRESIDENT / OPERATIONS & TECHNOLOGY RISK & CONTROL (OTRC) LEAD (December 2018 to Date)Conduct Risk based control reviews, test plans and act as in country contact point for OTRC related CAPS, IA monitoring, escalation etc.Led Balance Sheet oversight role through robust monitoring of Nostro & Internal Account breaks.Central In-country contact person to coordination with Global Reconciliation Utility (GRU), Finance and Global Proofing Unit(GPU)Account ownership for shared Nostro & Internal Accounts in line with Balance Sheet Substantiation (BSS) Policy.Identify process improvement and optimization opportunities around BSS process to ensure effective controls in place.Participate in country and regional initiatives/projects to achieve organizational Must Win Battles (MWB)Provide support to country’s core OTRC activities in the execution of the overall Risk and Control oversight and governance i.e. Operational Risk Management Framework and CAP management etc.Coordinate and ensure readiness for external and internal audit reviews and compliance testing.Oversight and monitoring for Operational Losses, Incident reporting and control MIS reporting.Support other ERC functions on Third Party Management, Continuity of Business, Information Security, Record Management and new products’ approval reviews.Citigroup Services & Technology China Limited (CSTC), China Co-ordinated with a multi-disciplinary team of eight FTEs for APAC treasury and trade solution, client operations, and global trade operations management across 15 countries and four CSCs in the region.VICE PRESIDENT / TTS CLIENT OPERATIONS CONTROLS (February 2014 to December 2018)Deliver on-site governance support to CSTC Dalian/Shanghai and manage Australia, New Zealand, China, Japan, and South Korea TTS business units remotely. Highlight potential operational risks associated with business processes, formulate comprehensive reports, and forward to top-tier management to optimise decision-making process.Led periodic thematic and conformance reviews, identified areas of weaknesses, and tracked corrective action, resulting in strengthened Citigroup’s control over diverse business units globally.Developed and maintained strong work relations with all stakeholders to ensure strict adherence of organisational strategies, policies, and procedures.Provided guidance on TTS policies, including MPP, MCA, and TOMS. Oversaw corrective action plans presented by countries for closure well before target dates and avoiding overdue issues.Held regional responsibility for MPP/TOMS deviation request preparation, submission, and approval.Achieved operational excellence by redesigning and implementing policy as well as providing governance oversight for entire critical processes.Citigroup Services & Technology China Limited (CSTC), ChinaImplemented effective strategies to increase operational efficiency and streamline revenue recovery procedure in line with CSTC and federal policies.VICE PRESIDENT / TRADE BILLS HEAD (May 2012 to January 2014)Headed a top-performing bills team of 42 FTEs and managed over 11k transactions of trade/supplier finance, account payable, FI refinancing, import/export, and open account payments. Elaborated trade as well as compliance policy such as Anti-money laundry (AML), US and local country’s sanction screening requirements to team members as per set standard. Reduced reputational, operational, and legal risks by implementing auto electronic customer acquisition due diligence (e-CADD) system for validation process in trade.Improved processing quality, eliminated operational losses, and met SLA, TAT, and customer expectations by identifying and resolving impeding issues.Transferred trade processes of 12 China branches from Citi’s off-shore service centre to on-shore service centre within a short notice of 45 days.Co-ordinated with business partners for the migration, launch of new products, and UAT.Applied global gold copy of KPIs and KRIs within entire trade unit for annual risk and manager's control assessment.Citibank Faisalabad, PakistanOversaw branch operations and recommended process improvements, resulting in optimised quality of customer and shared service delivery regarding cash, trade, and loan products.ASSISTANT VICE PRESIDENT/ ICG OPERATIONS MANAGER (2006 to April 2012)Supported executives in budgeting, MIS, capacity analysis, talent hiring, staff trainings, centralisation, outsourcing, and branch network optimisation. Implemented regulatory and institutional policies for foreign exchange, accounting and policy manuals, risk and control self-assessments, manually initiated funds transfer, information security, and continuity of business.Improved integrity of data by completing E2E transactional reconciliation, FX regulatory returns, and departmental control function checklist (DCFCs).Led user acceptance testing project for FLEXCUBE, TRIMS, and Trade Oracle Project (TOP).Enabled London trade, product teams, and regional processing centre to execute trade risk participation pleted foreign assignment in Citi Tunisia, recommended critical control improvements for trade processes, and co-ordinated pre-Audit transactional reviews & TRIMS implementation.Additional ExperienceManager/Unit Head Trade Services (1999 to 2006) Citibank Lahore Department Head Cash Management/Shared Service Unit (1992 to 1999) Citibank LahoreEducation & CredentialsMaster in Commerce – 1st DivisionHailey College of Commerce, University of the Punjab PakistanDistinction in Business Taxation, Laws, & Problems from Hailey College of CommerceBachelor of Business Administration in Commerce – 1st DivisionJinnah Islamia College of Commerce, University of the Punjab, Lahore ................
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