SECURE TWO -FACTOR AND END -USER REFERENCE GUIDE - Washington

DSHS CITRIX VIRTUAL WORKPLACE

SECURE TWO-FACTOR AND END-USER REFERENCE GUIDE

Version 2.0 | April 25, 2017

Document History

Version Number Version 1.0 Version 2.0

Date 11/1/2016 4/25/2017

Description Final Approved Updated Content Additions

DSHS CITRIX VIRTUAL WORKPLACE SECURE TWO-FACTOR AND END-USER REFERENCE GUIDE

Table of Contents

D S HS V IRT U A L WO RK P L AC E O V ER VI E W ..................................................................................................... 1

D S HS CI TR IX VI RT U AL W OR K PL AC E R EQ U IR EM EN TS .............................................................................. 1

C OM P U TE R SY S TE M R E Q U I R E M E NTS A ND COM P A TI B I LI TY ...................................................................................1

D S HS CI TR IX VI RT U AL W OR K PL AC E FR OM W OR K ................................................................................... 2

C I TR I X C HE CK LI S T ? C ONNE CT F R OM W OR K .........................................................................................................2 STE P 1 - CITR IX AC CE S S ..........................................................................................................................................2 STE P 2 - INS TA LLI NG C I TR I X R E CE I V E R - W OR K C OM P U T E R ...............................................................................2

C I T R I X R E CE I V E R I N S T A L LA T I ON F OR M I CR OS OF T WI N D OW S ...................................................................2 C I TR I X R E CE I V E R I NS TA L LA T I ON F OR M A CI NTOS H .....................................................................................4 STE P 3 - H OW T O LOG I N TO C I TR I X F R OM W OR K ................................................................................................6

C I T R I X C HE CK LI S T ? C ON N E CT F R OM HOM E OR R E M OT E L O CA T I ON ..................................................................7 ST E P 1 R E Q U E S T C I T R I X AC CE S S F OR H OM E OR R E M O T E L O CA T I ON .................................................................7 STE P 2 OB TA I N Y OU R US E R NA M E .S DT I D F I LE .....................................................................................................7 ST E P 3 - I N S T A LLI N G C I T R I X R E CE I V E R ? H OM E OR R E M OT E L O CA T I O N ...........................................................7

C I T R I X R E CE I V E R I N S T A L LA T I ON F OR M I CR OS OF T WI N D OW S ...................................................................8 C I TR I X R E CE I V E R I NS TA L LA T I ON F OR M A CI NTOS H .....................................................................................9 ST E P 4 I N S T A L LI N G R S A SE CU R I D - H OM E OR R E M OT E L O CA TI ON .................................................................11 R S A SE CU R I D SOF TW A R E F OR WI ND OW S ................................................................................................11 R S A SE CU R I D SOF TW A R E F OR M A CI NTOS H .............................................................................................14 R S A SE CU R I D AP P F OR A ND R OI D PH ONE .................................................................................................17 RSA SECURID APP FOR APPLE (IOS) PHONE..........................................................................................................20 R S A SE CU R I D AP P F OR WI NDOW S PH ONE ...............................................................................................21 RS A Secu r I D Har d To k en FO B .............................................................................................................22 S T E P 5 HOW T O L OG I N T O C I T R I X F R OM HOM E OR R E M O T E L OCA T I ON .........................................................22 R S A SOF TW A R E - INI TI A L C I TR I X L OG I N ...................................................................................................22 RS A Har d war e - In it i al C itr ix Lo g in .................................................................................................26 R S A M OB I LE - IN I TI A L C I TR I X L OG I N ........................................................................................................29

TR OUB L E S HO O TIN G ....................................................................................................................................... 33

C I TR I X R E CE I V E R TR OU B LE S HOO TI NG ..................................................................................................................33 R E CE IV E R IS OU T- OF -DA TE ....................................................................................................................................33 C I TR I X R E CE I V E R ADD AC CO U NT N OTI F I CA TI ON ................................................................................................34 I N S T A L L A T I O N I S S U E S W I T H R E C E I V E R W H I L E U P G R A D I N G O S T O W I N D O W S 1 0 ...........................................34 P R O M P T E D T O D O W N L O A D , R U N , O P E N L A U N C H . I C A F I L E I N S T E A D O F L A U N C H I N G A P P L I C A T I O N .............34 R S A SE CU R I D TR OU B LE S HO OTI NG ......................................................................................................................36 C I TR I X LOG I N TR OU B LE S HO OTI NG .......................................................................................................................36 N E XT T OK E N M ODE ...............................................................................................................................................39

DSHS CITRIX VIRTUAL WORKPLACE SECURE TWO-FACTOR AND END-USER REFERENCE GUIDE

DSHS VIRTUAL WORKPLACE OVERVIEW

The Virtual Workplace is a multiple server web-based approach to offering a variety of enterprise applications to staff who have an intranet or Internet connection to the DSHS network. It delivers desktop applications to authorized staff and contractors after authentication to the Virtual Workplace system. This user guide is focused on the process of establishing access to the DSHS Virtual Workplace (DSHS VWP) system and its applications by installing, initiating and implementing the software on each local computer for staff accessing the Virtual Workplace. This user guide is not intended to assist with any functions within the Microsoft Office Suite or departmental applications. Instead, it gets you to the point where the applications are available and operational.

DSHS CITRIX VIRTUAL WORKPLACE REQUIREMENTS

COMPUTER SYSTEM REQUIREMENTS AND COMPATIBILITY

There are basic computer operating systems (OS) and Internet browser requirements for successful connection and use of the DSHS Citrix Virtual Workspace system. The system requirements are described below. Windows Operating System Requirements

? Windows 10, 32-bit and 64-bit editions ? Windows 8.1, 32-bit and 64-bit editions ? Windows 8, 32-bit and 64-bit editions ? Windows 7, 32-bit and 64-bit editions ? Windows Vista, 32-bit and 64-bit editions

Macintosh Operating System Requirements ? OS X El Capitan (10.11) ? OS X Yosemite (10.10) ? OS X Mavericks (10.9) ? OS X Mountain Lion (10.8) ? OS X releases prior to Mountain Lion are not supported.

Windows Operating System Browser Compatibility ? Internet Explorer 11 (32-bit mode) ? Internet Explorer 10 (32-bit mode) ? Mozilla Firefox 18.x (minimum supported version) ? Google Chrome 20 (minimum supported version)

Macintosh Operating System Browser Compatibility ? Safari 6.0 (minimum supported version) ? Mozilla Firefox 26.x (minimum supported version) ? Google Chrome 33.x (minimum supported version)

1|Page

DSHS CITRIX VIRTUAL WORKPLACE SECURE TWO-FACTOR AND END-USER REFERENCE GUIDE

DSHS CITRIX VIRTUAL WORKPLACE FROM WORK

CITRIX CHECKLIST ? CONNECT FROM WORK

The below checklist contains the steps needed for a successful Citrix Connection from work. Step 1. Request Citrix Access from your local IT support and receive confirmation for approval. Step 2. Install the Citrix Receiver on your workstation with your local IT support. Step 3. Navigate to myaccess.dshs. . Follow the steps in this Guide: Log into Citrix from Work.

STEP 1 - CITRIX ACCESS

Contact your local help desk for assistance in getting the initial Citrix setup. You will need to complete the Remote Access Request and Agreement, get your manager's approval, and submit the form to your local IT support. It can be found in the DSHS Forms page, form number (03-443).

STEP 2 - INSTALLING CITRIX RECEIVER - WORK COMPUTER

Citrix Receiver is required on your PC to connect to DSHS Citrix Virtual Workplace. If you have issues installing your Receiver at work, contact your local IT support. Below are instructions on how to install the Citrix Receiver on your Windows/Macintosh PC.

CITRIX RECEIVER INSTALLATION FOR MICROSOFT WINDOWS

1. In a web browser, navigate to myaccess.dshs., click "Download the latest DSHS approved Citrix client".

2. Click "Run" or "Save". Note: The message may vary depending on the web browser you're using. (See examples below.)

2|Page

DSHS CITRIX VIRTUAL WORKPLACE SECURE TWO-FACTOR AND END-USER REFERENCE GUIDE

Internet Explorer (Windows) Firefox (Windows)

Chrome (Windows) Edge (Windows) 3. Open the "CitrixReceiver.exe" file from your Downloads folder. 4. Click "Install" to begin the installation of the Citrix Receiver.

5. Accept License Agreement.

3|Page

DSHS CITRIX VIRTUAL WORKPLACE SECURE TWO-FACTOR AND END-USER REFERENCE GUIDE

6. Click "Finish" to complete the installation of the Citrix Receiver.

CITRIX RECEIVER INSTALLATION FOR MACINTOSH

1. In a web browser, navigate to .

2. Click "Download Receiver for Mac". Note: The message may vary depending on the web browser you're using. (See examples below.) Firefox (Macintosh)

4|Page

DSHS CITRIX VIRTUAL WORKPLACE SECURE TWO-FACTOR AND END-USER REFERENCE GUIDE

Safari (Macintosh)

Chrome (Macintosh)

3. On a Macintosh computer, the CitrixReceiver.dmg file appears in the Macintosh Downloads folder. Click the "Macintosh Downloads" folder and then select the "CitrixReceiver.dmg" file. When prompted, click "Install Citrix Receiver".

4. Click "Continue".

5. Agree to Terms of Service.

6. Enter your Personal Name/Password you set on your Macintosh (if applicable). 7. Click "Install Software".

5|Page

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download