How to Reset Password in Citrix

How to Reset Password in Citrix

To provide step by step instructions on How to Reset Password in Citrix Follow this guide on How to Reset Password in Citrix:

1. If you forgot your Password you can reset it Click on the link "Account locked or forgotten your password"

2. Click on "Reset Password" then Click "Next"

Updated: 12/4/2014

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How to Reset Password in Citrix

3. Enter your network "User Name" then Click "Next"

4. You will now need to Answer your 3 Security Questions: Enter "Answer" then click "Next"

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How to Reset Password in Citrix

5. Next you will create a password Example: In "New Password" enter Xyz123 & "Confirm Password" enter Xyz123 then click "Finish"

Note: If you used this password already you may receive an error message:

Make sure the password meets our complexity requirements of: Must contain at least 1 capital letter 1 lower case letter 1 number Be at least 6 characters long Can't contain any long or complete portions of your username (example: username = john.smith then the password can't contain john or smith)

Must be different from previous 3 passwords. A password can be reused if it has not been used for past 3 times.

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6. Click on "Proceed to Logon"

How to Reset Password in Citrix

7. Enter "User Name" and "Password" (using the password you created in step #5) Click "Log On"

Updated: 12/4/2014

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How to Reset Password in Citrix

8. If you connect through the old Office or Business Desktop you should follow these steps: Click on "Switch User"... then "Account Self-Service" ...then "Click here to reset your password..."

If you are logging on to an older server for some reason you may see the following. Click on "Account Self-Service..."

Updated: 12/4/2014

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