CitiStat - IBM Center for The Business of Government

Managing for Results Series

MAY 2003

The Baltimore CitiStat Program: Performance and Accountability

Lenneal J. Henderson Distinguished Professor of Government & Public Administration and Senior Fellow, William Donald Schaefer Center for Public Policy The University of Baltimore

MANAGING FOR RESULTS SERIES

The Baltimore CitiStat Program: Performance and Accountability

Lenneal J. Henderson Distinguished Professor of Government & Public Administration and Senior Fellow, William Donald Schaefer Center for Public Policy The University of Baltimore

May 2003

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THE BALTIMORE CITISTAT PROGRAM

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THE BALTIMORE CITISTAT PROGRAM

TABLE OF CONTENTS

Foreword ..............................................................................................5 Executive Summary ..............................................................................6 Introduction ........................................................................................7

Study Methods and Approach ..........................................................7 CitiStat Context....................................................................................9

Baltimore as an Intergovernmental City............................................9 Baltimore's Demographic and Socioeconomic Context ..................10 Baltimore's Fiscal Context ..............................................................10 The CitiStat Concept ..........................................................................12 Objectives of CitiStat......................................................................12 The CitiStat Process ........................................................................13 The CitiStat Performance Process ..................................................20 A Summary of Key Elements ..........................................................21 The CitiStat Experience of Two Baltimore City Agencies....................26 Case Study 1: Department of Housing and Community

Development ............................................................................26 Case Study 2: Health Department ..................................................29 Findings and Recommendations ........................................................32 CitiStat as a Strategic Planning Tool................................................32 CitiStat and Capacity Building of City Employees and Managers....33 CitiStat and the Use of Information Technology..............................33 Recommendations..........................................................................34 Appendices ........................................................................................35 Appendix I: Additional Background on Baltimore City ..................35 Appendix II: 2001 and 2002 CitiStat Benefits ................................38 Endnotes ............................................................................................39 Bibliography ......................................................................................40 About the Author ..............................................................................42 Key Contact Information....................................................................43

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