TENNESSEE BUSINESS ENTERPRISES OPERATIONS MANUAL …

[Pages:173]TENNESSEE BUSINESS ENTERPRISES OPERATIONS MANUAL TABLE OF CONTENTS

1.0 PURPOSE 1.1 Mission 1.2 Focus Statement 1.3 Objectives 2.0 LEGAL AUTHORITY 2.1 Designation as State Licensing Agency 2.2 Federal Law 2.3 State Law 2.4 Rules and Regulations 2.5 Operations Manual 3.0 POLICY OF NON-DISCRIMINATION 3.1 Administration of Tennessee Business Enterprises 3.2 Management of Vending Facilities 4.0 ADMINISTRATIVE ORGANIZATION 4.1 Structure

5.0 AGENCY PERSONNEL OBLIGATIONS AND RESPONSIBILITIES 5.1 TBE Management Staff 5.2 TBE Supervisor 5.3 TBE Consultant 5.4 TBE Specialist 6.0 TRAINING PROGRAM 6.1 Screening and Evaluation of Potential Managers 6.2 Entry Level Training 6.3 Certification Training 6.4 Upward Mobility 6.5 Retraining for Established Managers 6.6 Statewide Managers Meeting 6.7 TBE Manager Travel Reimbursement 7.0 LICENSING 7.1 Issuance 7.2 Displaying of License 7.3 Non-Transferability of License 7.4 Grounds for Termination

7.5 Voluntary Withdrawal from a Facility 7.6 Ready-for-Employment List 8.0 INSTRUMENT OF FACILITY SURVEY 8.1 Instrument of Facility Assignment 8.2 Instrument of Facility Assignment Temporary Managers 9.0 DISCIPLINARY ACTION 9.1 Grounds for Action 9.2 Probation 9.3 Falsification of Records 10.0 SET-ASIDE FUNDS 10.1 General 10.2 Purpose of Set-Aside Fees 10.3 Method of Computing Net Proceeds 10.4 Set-Aside Schedule 10.5 Set-Aside Rebate 10.6 Method of Payment 10.7 Delinquencies 10.8 Set-Aside Credit

11.0 EQUIPMENT AND FIXTURES 11.1 General 11.2 Equipment Maintenance 11.3 Maintenance and Repair Procedures 11.4 Payment for Repair and Maintenance Services 11.5 Emergency Repairs 12.0 CLASSIFICATION OF FACILITIES 12.1 Categories of Facilities 12.2 Definitions 13.0 TBE MANAGER CERTIFICATION 13.1 General 13.2 Obtaining Certification 13.3 Maintaining Certification 13.4 Policy Exceptions 13.5 Reclassification of Facilities 14.0 BID PROCEDURES 14.1 Bid Announcements 14.2 Bid Process 14.3 Eligibility To Have Bid Considered

15.0 ASSIGNMENT OF MANAGERS 15.1 Promotions 15.2 Transfers 15.3 Demotions 15.4 Facility Relocation 15.5 Priority for Assignments 15.6 Emergency Assignments 15.7 Temporary Managers 15.8 Installation of a TBE Manager 16.0 MANAGER'S OBLIGATIONS AND RESPONSIBILITIES 16.1 Manager's Duties 16.2 Recordkeeping and Financial Reporting 16.3 Standards of Performance 16.4 Standards of Appearance 16.5 Drug Free Environment 16.6 Professional Development 17.0 MANAGEMENT SERVICES 17.1 Supervisory Services

17.2 Supervisory Visits 17.3 Scope of Supervisory Visits 17.4 Disposition of Complaints 17.5 Facility Inspections 17.6 Annual Facility Plan 18.0 FACILITY AUDITS 18.1 General 18.2 Consultant Reviews 18.3 Fiscal Service Reviews 18.4 Internal Audit 18.5 Other Government Agencies 19.0 LINES OF COMMUNICATION 19.1 General 20.0 ESTABLISHING NEW FACILITIES 20.1 Criteria to Establish New Facilities 20.2 Additions To Existing Facilities 20.3 Multiple Facilities 20.4 Projecting Facility Sales 20.5 Establishing Initial Inventory Levels

21.0 CRITERIA FOR CLOSING FACILITIES 21.1 General 21.2 Distribution of Closed Facilities 22.0 COLLECTION AND DISTRIBUTION OF INCOME 22.1 General 23.0 MANAGERS' FRINGE BENEFITS 23.1 Funding Source 23.2 Eligibility 23.3 Health Insurance 23.4 Retirement Plan 24.0 GRIEVANCE PROCEDURES 24.1 General 24.2 Administrative Review 24.3 Evidentiary Fair Hearing 24.4 Arbitration 25.0 COMMITTEE OF BLIND VENDORS 25.1 Purpose 25.2 Composition 25.3 Function

25.4 Final Authority 25.5 Meetings 25.6 Other Committee Expenses Appendix A - Manager's Monthly Financial Report Appendix B - Inventory Control Procedures Appendix C ? Instrument of Facility Assignment Appendix D ? TBE Forms

1.0 PURPOSE 1.1 Mission To provide high quality products and customer service while maximizing employment and economic opportunities for legally blind individuals in vending/food service operations. 1.2 Focus Statement The PRIMARY FOCUS of Tennessee Business Enterprises is to assure high quality products and excellent service to our customers. 1.3 Objectives

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