About Raleigh Rescue Mission



5162550838200POSITION ANNOUNCEMENT: Chief Operations Officer, Raleigh Rescue MissionLOCATED IN: Raleigh, North CarolinaThe Leadership OpportunityThe Raleigh Rescue Mission Chief Operating Officer is a new position. The successful candidate will be a self-starting strategic thinker and process-oriented leader who is inspired by the opportunity to transform the lives of Raleigh Rescue Mission’s clients. Guided by the organization’s core values, the COO will learn each operational function and then, help assess, refine, and create metrics to track success toward goals.The COO reports directly to the CEO and will coach and encourage 4 direct reports (Director of Counselling, Director of Client Services, Director of Operations (Facilities and Retail), Director of Staff and Volunteer Engagement) and a team of approximately 65.About Raleigh Rescue MissionOur MissionLiving out the love of Jesus Christ, we equip individuals experiencing homelessness to live into their unique purpose.Our Values—How we live out the love of ChristWe recognize every individual and their sacred value. We embrace individuals with grace and compassion.We do what we say we will do. We actively strive for excellence. We pray expectantly because it changes things. We adapt and work together for greater achievements. We are humble stewards of our resources and positions. For almost 60 years Raleigh Rescue Mission has brought hope and help to individuals who find themselves homeless and hurting. More than 750,000 men, women, and children have stepped through our doors, found shelter under our roof, and found the love of Christ in action. From a simple prayer in the lobby, to moving individuals or families through our New Life Plan, and eventually into their own home, the Mission changes lives.As the city of Raleigh has grown in population, jobs, infrastructure, and amenities it has received countless accolades as a great place to live. Alongside the progress there are those who suffer from homelessness brought about by trauma, domestic violence, family tragedy, job loss, addiction, or health issues. These are the people Raleigh Rescue Mission serves with a steadfast strategy to break the cycle of poverty and empower people to rebuild their lives.Operating with a philosophy of stability, then transformation the Raleigh Rescue Mission believes implementing true change takes time. The end goal is for those who come to the Mission homeless is to eventually move into their own rental housing, and then purchase their own home. The Mission does this by providing:Life skills trainingVocational trainingFinancial coachingTransportation to and from workPurchase of automobileChildcareTransitional housingPermanent housingUltimately, Raleigh Rescue Mission believes that God sends us clients. It is the responsibility of the Mission to meet each client where he or she is and customizing our services to create successful outcomes for him or her.To learn more, visit Raleigh Rescue Mission’s website: Responsibilities of the COOOperations Strategy and ManagementUnderstands the day to day work of each member of the Raleigh Rescue Mission team, spending time with team members from all shifts regularly.Transforms the strategic vision into strategic operation, identifying key metrics to track progress toward goals.Implements systems and processes across the operations to ensure proper data is collected for the defined metrics.Uses the Traction model to keep strategic operations moving consistently toward goals.Oversees and ensures the successful implementation of risk management, legal, business insurance, property management, human resources, and information technology activities, policies, and procedures.Develops and manages the overall operations budget and works in partnership with each reporting director to monitor department budgets.Provides regular updates of progress against operational goals to the CEO, the leadership team, and the Board of Directors.Partners with the CEO, the Board, and the staff team to develop and refine strategic priorities.Human ResourcesLeads staff and volunteer management through the lens of the Mission’s core values and the structure of Traction.Oversees the planning and implementation of all HR functions in partnership with the Director of Staff and Volunteer Engagement including and related to recruitment, hiring, termination, compensation, benefits planning, professional training and development, performance management, and succession planning.Ensures appropriate recruitment, screening, mobilization, communication, and stewardship of volunteers in partnership with the Director of Staff and Volunteer EngagementMonitors staff culture and morale, implementing strategies to continually strengthen both.Develops and implements an internal communications strategy to ensure the timely, consistent, and appropriate distribution of information across the Mission staff.Ensures regulatory and legal compliance, process timely and appropriate insurance renewals, and make HR policy and procedure recommendations. Facilities and Campus ManagementCreates and oversees a facility plan that maximizes efficiencies for the Hargett Street and Capital Blvd properties in partnership with the Director of Operations.Develops a strategic business plan in partnership with the Director of Operations to improve performance of the retail operations.Works in partnership with the CEO to develop plans to expand or alter existing facilities as programs require.Applies sound and proven business practices and implements industry best practices, business policies, and internal controls to minimize risk, safeguard corporate assets, and improve operational efficiencies. TechnologyDrives the development, implementation, and maintenance of a technology plan that provides a mechanism for data collection and analysis to inform defined metrics for programs, fundraising, finance, retail, and general operations.Implements strategies to ensure staff adoption and use of technology as required by each position.Staff Supervision and Development Supervises 4 directors. Develops and oversees individual and team goals, workplans, and benchmarks for success in support of priorities and goals.Coaches staff, instilling a collaborative leadership culture throughout the organization. Promotes cross-department collaboration and team building.SKILLS, QUALIFICATIONS, AND ATTRIBUTES OF THE CHIEF OPERATIONS OFFICERThe Chief Operations Officer must demonstrate an unwavering commitment to and passion for Raleigh Rescue Mission’s mission and core values. The ideal candidate will possess sufficient experience and training to execute the responsibilities of the position. He or she should also demonstrate the following qualifications, skills, and attributes:Process driven with a track record of uniting a diverse team around clear goals and defined metrics tracked through shared systems and distinct processesAn entrepreneurial mindset with the ability to think strategically while implementing tacticallyThe ability to lead, coach, inspire, support, and motivate a team of diverse individuals (staff and volunteers) with multiple functional responsibilitiesUnderstanding of the rewards and challenges of working with the economically vulnerableThe ability to multi-task, prioritize, organize, plan, and manage projects and schedules to meet deadlines and achieve desired outcomesStrong leadership and management skills that positively influence the Mission’s cultureAbility to express ideas and interpret policies and procedures clearly, calmly and concisely, orally and in writingStrong problem solving and conflict mitigation and resolution skillsA willingness to seek out information and resources to work through complex challengesThe ability to make sound business decisions in line with the Mission’s core values and missionA bachelor’s degree or higher from an accredited college/universityEight to ten years of experience in operations, strategic solutions, systems management, human resources, or relevant fieldFive years or more years of progressively responsible management positions with supervisory experience and direct responsibility for process development, systems creation, hiring, training, goal setting, performance assessment, and other operations functionsConsiderable knowledge of laws, policies, procedures, principles, methods, and techniques of efficient administration, including human resources, facilities and office management, technology implementation, evaluation of business operations, and budgeting.Exposure to or experience working with Gino Wickman’s Traction model strongly preferredExperience working with an organization in growth modeAPPLICATION PROCESSArmstrong McGuire & Associates, based in Raleigh, NC, is conducting this search in partnership with Raleigh Rescue Mission’s CEO. To apply, click here. You will see instructions for uploading your cover letter, resume, salary requirements, and professional references. Please provide all requested information to be considered. In case of any technical problems, contact shannon@. No phone calls, please, and no applications will be accepted by email. Preferred application deadline is November 15.?Salary is commensurate with candidate experience and size of Raleigh Rescue Mission’s operating budget.?Benefits include paid time off, paid medical, dental, vision, long-term and short-term disability, life insurance and a 401k program.Raleigh Rescue Mission is an Equal Opportunity Employer. ................
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