BASIC SUPERVISION - New York State Department of ...

BASIC

SUPERVISION

Study Guide

Effective January 2005

New York State Department of Transportation

Transportation Maintenance Division

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This book contains material adapted from many sources including:

Supervising New York State: Introductory Program

Developed by the New York State Governor's Office of Employee Relations, Cornell

University, Extension Division of the NYS School of Industrial and Labor Relations, and

The Civil Service Employees Association, Inc.: 1985

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TABLE OF CONTENTS:

Introduction ................................................................................................................... 5

Definitions of Supervision............................................................................................ 7

Delegation.................................................................................................................... 13

Leadership ................................................................................................................... 21

Decision Making .......................................................................................................... 29

Working With Teams................................................................................................... 43

Communication ........................................................................................................... 53

Counseling................................................................................................................... 59

Developing Employee Skills....................................................................................... 73

Performance Evaluation ............................................................................................. 83

Managing Diversity ..................................................................................................... 87

Procedures: SDR & Accident Reporting ................................................................... 93

Internal Controls........................................................................................................ 103

Policy Reference Material: Safety, OTETA, EAP, Positive Workplace.................. 107

Motivation .................................................................................................................. 123

Summary.................................................................................................................... 131

Supervisor¡¯s Resource Listing ................................................................................ 133

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INTRODUCTION

The mission of the Department of Transportation (DOT) is to ensure

safe, efficient, balanced and environmentally sound transportation to

everyone who works and travels in New York State.

As an organization, our values are:

Excellence,

People,

Teamwork,

Pride and

Integrity.

To accomplish this mission and support these values, DOT relies on the

leadership skills of its supervisors.

Good first-line supervision is vital to the efficiency and productivity of our

work.

It is also the most important factor in the quality of working life of every

employee. DOT is therefore committed to providing training for all new

supervisors.

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