Complete Yamaha USB Driver Troubleshooting for Windows XP



Complete Yamaha USB Driver Troubleshooting for Windows XP

After any bad MIDI/USB cables and jacks have been ruled out as culprits (by using with other devices, on other computers, switching cables, etc.), the following steps should be performed…

Preliminary Steps:

1) With the computer turned OFF, make sure that the MIDI instrument is already

turned ON, plugged into the USB MIDI interface (or cable), and that the other

end is not plugged into the computer USB port yet.

NOTE: It is also a good idea to unplug any other unneeded USB devices from the computer, and then plug them back in after the USB MIDI driver has been installed.

2) Turn the computer ON.

Plugging into a Different USB Port:

Because each USB port has its own address, Windows will sometimes not recognize the connection if it is attached to a different USB port than that which was originally used during the USB Driver installation. On the other hand, Windows will sometimes not recognize the connection even if it IS attached to the original USB port, so plugging the cable into a different one and browsing to the USB Driver again points Windows in the right direction and solves the problem:

1) Connect the Yamaha USB MIDI interface (or cable) a different USB port on

the computer. The computer screen automatically displays the ‘Welcome to the Found New Hardware Wizard’ screen.

NOTE: On some older computers, the USB port may need to be ‘enabled’ in the computer BIOS settings. If the ‘New Hardware Wizard’ screen does not appear, contact the computer manufacturer for steps required to enable the USB port in the BIOS.

2) If the screen says, ‘Can Windows connect to Windows Update to search for software?’, click the radio button to the left of ‘No, not this time’.

3) Click the button.

4) Click the radio button to the left of ‘Install from a list or specific location

(Advanced)’.

5) Click the button.

6) Click the radio button to the left of ‘Search for the best driver in these

locations.’.

7) Check the box to the left of ‘Include this location in the search:’.

8) Browse to the folder where the USB driver files were stored.

9) If an error message appears saying that a disk is needed, browse to the driver

location again from the current screen.

10) Click the button. The wizard installs the software.

11) Once the installation has completed, click the button.

12) After a few seconds, the ‘System Settings Change’ screen is displayed. Eject

any floppy disks, if necessary, and click the button to restart the

computer.

Deleting Multiple Installs of Yamaha USB MIDI Driver:

When initially installing the Yamaha USB MIDI Driver on a computer running Windows 2000 or Windows XP, a user may have an incorrect setting on the computer or connected USB MIDI device; thinking that the driver was installed incorrectly, they may attempt to re-install the driver multiple times, which can cause further problems with the devices recognizing each other. If a computer has had devices installed and is now having problems, use the following steps to delete the duplicate drivers:

1) Click on the menu button.

2) Select ‘Run…’.

3) Type ‘cmd.exe’ in the ‘Open:’ window.

4) Click the button.

5) In the new command window type:

set devmgr_show_nonpresent_devices=1

6) Press the [Enter] key.

7) Type: start devmgmt.msc

8) Press the [Enter] key. Device Manager will now launch.

9) Click the ‘View’ menu at the top of the Device Manager window.

10) Select ‘Show hidden devices’.

11) Under ‘Sound, video and game controllers’ there should only be one

‘Yamaha USB MIDI Driver’. If more than one is displayed, there is probably

one that shows clearly (current), while the others are grayed-out. Right-click

on each grayed-out one, select ‘Uninstall…’, and click the button.

12) Reboot Windows.

13) Verify that all the correct settings have been made in Windows, in the MIDI

Device settings of the software program, and on the connected USB MIDI

device.

Removing the Yamaha USB MIDI Driver:

If the installed driver is still not working, it may have somehow been corrupted. Follow the steps below to uninstall the driver.

1) Connect the Yamaha USB MIDI interface (or cable) to the computer USB

port.

2) Click the ‘START’ menu at the bottom left corner of the Windows XP Desktop.

3) Click on 'Control Panel'.

4) If ‘Switch to Classic View’ appears on the left side of the Control Panel

window, click on it. If not, skip this step and proceed to step 4.

5) Double-click the 'System' icon.

6) Click the ‘Hardware’ tab.

7) Click the button.

8) Select the ‘View’ menu from the menu bar.

 

9) Select ‘Devices by type’.

10) To the left of 'Sound, video and game controllers', there is a small button;

click on this if it has a ‘+’ sign.

11) Under 'Sound, video and game controllers', there should be a list of drivers.

If 'Yamaha USB MIDI Driver' is in the list, remove it by right-clicking on it and

selecting 'UNINSTALL'.

12) Click the button.

13) When the screen comes on asking if you want to restart the computer, click

the button.

14) Shut down the computer completely.

15) Unplug the Yamaha USB MIDI interface (or cable) from the computer USB

port.

Deleting the Yamaha ‘MIDI-USB Driver’ icon from the Control Panel screen

1) Left-click on the Windows button in the lower left corner.

2) Select ‘Search’.

3) Click on ‘All files and folders’.

4) In the window below ‘All or part of the file name:’, type ‘.cpl’.

5) Click on the button. There will be many .cpl files displayed, possibly

including multiple ‘xgusb.cpl’ files.

6) When the search has finished, find the ‘xgusb.cpl’ file to the left of

‘C:\WINNT\system32’ or ‘C:\Windows\system32’, then right-click on it and

delete it, in order to delete the Yamaha ‘MIDI-USB Driver’ icon from the

Control Panel screen.

NOTE: The remaining ‘xgusb.cpl’ files may be deleted if it is desired to remove all remaining Yamaha software.

Removing the Yamaha USB Driver Files from the Windows XP Registry:

After a Yamaha USB driver has been manually removed from Device Manager in Windows, there may sometimes still be some leftover files in the Windows Registry which can cause conflicts or other problems. Since there is no actual uninstall program for Yamaha USB drivers, it may be necessary to remove these files from the Windows Registry, in order to completely uninstall the driver.

WARNING: The following steps have the potential to delete some files that are needed for the Windows operating system to run properly. If the user chooses to perform these steps, it will be at their own risk. Yamaha is not responsible for any problems with Windows that this may cause.

First, Back up the Settings in the Windows XP Registry:

1) Click the Windows menu button.

2) Select 'Run'.

3) Click in the 'Open:' window and type 'regedit'.

4) Click the button.

5) Select the 'File' menu from the menu bar.

6) Select 'Export…' from the menu drop-down list.

7) Name the backup file:

c:\abackup_(put today’s date here, with no parenthesis)

8) Save the file as Type: ‘regfile*.reg’.

To Load the Backup File Back in (if Necessary):

1) Click the Windows menu button.

2) Select 'Run'.

3) Click in the 'Open:' window and type 'regedit'.

4) Click the button.

5) Click ‘My Computer’ in the left column.

6) Select the 'File' menu from the menu bar.

7) Select 'Import…' from the menu drop-down list.

8) Type:

c:\abackup_(the date originally input, with no parenthesis)

9) Load the file as Type: ‘regfile*.reg’.

Remove Yamaha files from the Windows XP Registry:

1) Click the Windows menu button.

2) Select 'Run'.

3) Click in the 'Open:' window and type 'regedit'.

4) Click the button.

5) Select the 'Edit' menu from the menu bar.

6) Select 'Find' from the menu drop-down list.

7) Click in the 'Find what:' window and type 'yamaha usb'.

8) Click the button. The computer will now search the Registry.

9) For each item highlighted in blue, right-click on it and delete it.

10) Press the [F3] button on the computer keyboard to search the next section.

11) Repeat steps 9 - 10 until the screen displays 'Finished'.

Downloading the latest Yamaha USB MIDI Driver for Windows XP:

1) Go to on the Internet.

2) Click on ‘U.S.A.’ under the heading ‘Musical Instruments and Professional

Audio Products’.

3) Click on ‘Service/Support’.

4) Click on ‘Search’.

5) Under the heading, ‘Enter a Keyword or Model Number’, type “Generic USB.”

6) Click the button.

7) Click on the link for ‘Generic USB Driver’ for Win XP/2000.

8) Click the button.

9) Browse to the Windows XP Desktop on the computer.

10) Click the button.

11) Go to the Windows XP Desktop and click on the ‘USB XP 2000’ icon.

12) Browse to a desired folder (to save the driver files into).

13) Click the button.

14) Click the button.

15) Close the ‘WinZip Self-Extractor’ window.

Preliminary Windows XP Settings:

1) Click the ‘START’ menu at the bottom left corner of the Windows XP Desktop.

2) Click on 'Control Panel'.

3) If ‘Switch to Classic View’ appears on the left side of the Control Panel

window, click on it. If not, skip this step and proceed to step 4.

4) Double-click the 'System' icon.

5) Click the ‘Hardware’ tab.

6) Click the button.

7) Click the radio button to the left of ‘Ignore – Install the software anyway and don’t

ask for my approval’.

8) Click the button.

9) Click the ‘Advanced’ tab.

10) Click the button in the ‘Performance’ section.

11) Click the ‘Advanced’ tab in the ‘Performance Options’ window.

12) Click the radio button to the left of ‘Background services’.

13) Click the button.

14) Click the button again.

Installing the Yamaha USB MIDI Driver for Windows XP:

1) Connect the Yamaha USB MIDI interface (or cable) to the computer USB port.

The computer screen automatically displays the ‘Welcome to the Found New

Hardware Wizard’ screen.

NOTE: On some older computers, the USB port may need to be ‘enabled’ in the computer BIOS settings. If the ‘New Hardware Wizard’ screen does not appear, contact the computer manufacturer for steps required to enable the USB port in the BIOS.

2) If the screen says, ‘Can Windows connect to Windows Update to search for software?’, click the radio button to the left of ‘No, not this time’.

3) Click the button.

4) Click the radio button to the left of ‘Install from a list or specific location

(Advanced)’.

5) Click the button.

6) Click the radio button to the left of ‘Search for the best driver in these

locations.’.

7) Check the box to the left of ‘Include this location in the search:’.

8) Browse to the folder where the USB driver files were stored.

9) If an error message appears saying that a disk is needed, browse to the driver

location again from the current screen.

10) Click the button. The wizard installs the software.

11) Once the installation has completed, click the button.

12) After a few seconds, the ‘System Settings Change’ screen is displayed. Eject

any floppy disks, if necessary, and click the button to restart the

computer.

Selecting the USB Port for the MIDI Music Playback Device:

1) Click the ‘START’ menu at the bottom left corner of the Windows XP Desktop.

2) Click on 'Control Panel'.

3) If ‘Switch to Classic View’ appears on the left side of the Control Panel

window, click on it. If not, skip this step and proceed to step 4.

4) Double-click the 'Sounds and Audio Devices' icon.

5) Click the ‘Audio’ tab.

6) In the ‘MIDI music playback’ section, click the drop-down arrow button on the

‘Default device’ drop-down list box.

7) Click once on ‘Yamaha USB OUT 0-1’ to highlight it.

NOTE: This may appear as ‘1-1’, 2-1, etc., if other USB devices are connected.

8) Click the button to enable the driver.

9) Close the ‘Control Panel’ window.

The Yamaha USB-MIDI Driver is now properly set up in Windows XP. To use the USB device with a Windows XP software program, see the program owner’s manual, and make sure that the ‘MIDI IN’ and ‘MIDI OUT’ settings of the program are both set to ‘Yamaha USB’.

Verifying and Updating the Computer Motherboard BIOS:

If problems are still encountered, the problem may be that the motherboard of the computer needs to be updated.

1) Find out the computer motherboard manufacturer, model number, and BIOS

version.

2) Go to the motherboard manufacturer Web site, and check the latest BIOS

version for the specific motherboard model. If your motherboard does not

have the latest BIOS version, download the BIOS update and install it.

3) Reboot the computer.

Noise Problems when using USB Connection for MIDI Data Communication

Microsoft Corporation has confirmed that a noise problem may occur when USB audio devices are used for audio playback under Windows XP. A new update that cures this problem has been released by Microsoft. For more detailed information, please visit the following link:



Additional sources of Noise on PC and Macintosh Computers:

Noise may sometimes be induced into the audio output of a computer system via a USB connection, due to the configuration of the computer USB ports. This noise is often exacerbated when the computer mouse is moved. This could be an indication that the mouse is interrupting the USB port currently being used by the attached MIDI device.

The problem can often be solved by plugging the USB MIDI device into a different computer USB port. This is easier to troubleshoot on PC's, because they typically have more free USB ports to choose from; Macs may sometimes only have a couple. Computers requiring more USB ports may be able to add them via a USB expansion card.

NOTE: A USB hub is not recommended because the hub connections simply share a single USB port on the computer.

With MIDI devices that have regular MIDI jacks in addition to the USB MIDI jack, the noise problem can can be resolved by using a non-USB MIDI interface, such as a dedicated computer MIDI interface card, serial port, joystick port, or mLAN connection.

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