Job Description - NACHC



Job DescriptionClinical Care CoordinatorGeneral Definition and Scope of JobThe Clinical Care Coordinator is responsible for facilitating case management services for patients. Eligible patients will be ensured that they will receive timely, high quality and efficient health care and support services through the referrals to both internal and external resources. Specific responsibilities include but are not limited to: collection and review for analysis of chronic disease patient information in accordance with protocol and distribution of data to providers for action; development and implementation of outreach efforts to facilitate patient compliance/access; tracking patient’s ER visits and Hospital follow-up care; identifying/ utilizing all appropriate available community resources; interacting, planning and coordinating with case management or disease management staff; and supporting care management and follow-up. Additional responsibilities include: data collection and analysis for dissemination by the PCMHI Quality Team.Minimum Skills, Experience and Educational RequirementsOne year’s experience with a multi-cultural, varied socioeconomic client population in human services, community health or similar setting providing case management or related service.Proven data analysis skillsProven organizational skillsProven communication skills, both verbal and writtenComputer literateBeginner to intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint Excellent customer service skills both in-person and on the telephonePriority setting skillsAbility to work as team member and independently Required Certifications and LicensesNoneSubstitutions for Skills, Experience and EducationPreferred Skills, Experience and Educational RequirementsBachelors of Science or Associates Degree in any of the clinical sciences Bilingual English/Vietnamese, English/Brazilian Portuguese or Portuguese, English/Spanish, Bicultural: Vietnamese, Brazilian, and Hispanic Two years’ experience in a medical setting Experience working with Chronically-ill patientsExperience in data compilation and analysisMedical terminologyTwo (2) years’ experience in Care ManagementTwo (2) year experience in Project CoordinationEssential PersonnelDuring emergency operations may be required to report to work or remain at work.Critical Demands of the Job Keyboarding for long periods of time. Viewing monitor for long periods of timeReading data and other small print for long periods of timeSitting for long periods of timeStanding for long periods of time Using the telephone for long periods of time Excellent aural skills for long periods of timeExcellent oral skills for long periods of time Ability to articulate clearly to patients Ability to travel to and from assigned sites in a timely mannerPeriodic evening and weekend assignmentsWorking ConditionsWorks in well-lighted environment with comfortable surroundingsStressful at times due to staff/patient interactionsFrequent interruptionsFast-paced, working on multiple activities throughout the dayWorking at off-site locations including but not limited to both outdoor and indoor health fairs ................
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