CA VMware Support Statements



Summary of CA VMware Support Statements

This document summarizes Virtualization support statements for various CA products. Additional details may be available on the products’ support. home pages. The material on a product’s home page is the authoritative source and may be more recent than what is summarized here. For this reason, we try to provide links to the official documents on support. for you to reference.

Note: Except where specifically stated, “VMware” below refers to use of VMware ESX /ESXi

Product Overview – Selected Products Only

See section below for more details and URL’s linking to related information.

|Product |CertificationMatrix |Statement |Home |Comment |

|Unicenter Network and Systems |Select Agents |CA Generic |NSM |Applies to r11/r11.1 |

|Management | | | | |

|CA Workload Automation | |CA Generic |WCC AutoSys | |

|Unicenter Advanced Systems Management |Agents | |ASM | |

|CA SPECTRUM | |NVM Statement |SPECTRUM | |

|CA eHealth | |NVM Statement |eHealth | |

|CMS – Asset Management |DSM r11.2 | |AM |Manager on Windows, Agent on guest & |

| | | | |host |

|CMS – Remote Control |DSM r11.2 | |RC |Windows Guest Systems |

|CMS – Software Delivery |DSM r11.2 | |SD |Manager on Windows, Agent on guest & |

| | | | |host |

|Unicenter Asset Portfolio Management |UAPM r11.3 | |UAPM | |

|CA Cohesion Application Configuration | |CA Generic |Cohesion |Blueprints to detect virtualized |

|Manager | | | |environment |

|Unicenter Service Desk | |CA Generic |USD | |

|CA CMDB | |CA Generic |CMDB | |

|Unicenter Service Accounting | |CA Generic |Accounting | |

|Unicenter Service Assure | |CA Generic |Assure | |

|Unicenter Service Catalog | |CA Generic |Catalog | |

|Unicenter Service Metric Analysis | |CA Generic |SMA | |

|CA Clarity | |CA Generic | |Certified on Windows 2003 Guest |

| | | | |residing on VMware ESX server |

|CA Security Command Center |Certification Matrix|TEC395938 |SCC | |

|CA Secure Content Manager |Certification Matrix| |SCM | |

|CA Audit |Certification Matrix|TEC395938 |AUDIT | |

|CA SiteMinder |Certification Matrix| |SM | |

|CA ARCserve |Certification Matrix| |Win Linux Unix |Multiple TECDOC with additional details|

|CA XOsoft |Certification Matrix| |XOsoft | |

|CA Message Manager | | |CAMM |Currently not supported in VMware |

| | | | |environment. |

|BusinessObjects XI (BOXI) | |External | |External document |

Additional materials can be found on the Implementation Best Practices pages which are available through the following links:

Home Page:



Virtualization section



General Support Guidelines

For VMware



(TEC307048)

For Microsoft Virtual Server

(TEC435310)

Product Specific Guidelines and Links

Unicenter Network and Systems Management (NSM)

Technical Support Home Page



Compatibility Matrix for Agent Technology - Including Virtualization Certification



n Unicenter r11 Network and Systems Management:

SysAgt, Log Agt, Performance Agents

n Unicenter 3.1 Network and Systems Management:

ProcessAgent, SysAgt, Log Agt, Process Agent & System agents

on some ESX 2.x (not certified on 3.x)

Compatibility Matrix for Event - Including Virtualization Certification

n Unicenter r11 Network and Systems Management (includes copy of Agent Technology information)



n Unicenter 3.1 (includes copy of Agent Technology information )



VMware Support Statement:



CA Workload Automation

Technical Support Home Pages

n Unicenter Workload Control Center:



n Unicenter Universal Job Management Agent:



n Unicenter AutoSys Job Management:



VMware Support Statement:



Support Statement Microsoft Virtual Server:



Additional Comments:

AutoSys r11 has been explicitly tested on Solaris whole root and sparse root containers, VMware guest machines and Microsoft Virtual Server. See Support statement linked above for details.

Unicenter Advanced Systems Management (ASM)

Technical Support Home Page



Compatibility Matrix – Including Virtualization Certification



CA SPECTRUM

Technical Support Home Page



Support Statement for Virtualized Environments



CA eHealth

Technical Support Home Page



Support Statement for Virtualized Environments



Client Management Solution (CMS)

The r11.2 release of Unicenter CMS is certified on VMware ESX Server 3.0.1

Technical Support Home Pages

n Asset Management:



n Remote Control:



n Software Delivery:



Compatibility Matrices – Including Virtualization Certification

n Asset Management



n Remote Control



n Software Delivery



Unicenter Asset Portfolio Management (UAPM)

Technical Support Home Page



UAPM r11.3 - VMware ESX Server 3.0.1



CA Cohesion Application Configuration Manager

Technical Support Home Page



Note: Cohesion uses blueprints to detect VMware ESX 3.0, GSX 3.2.x, MS Virtual Server, IBM LPAR & Solaris Zones. More details can be found at the following link:



VMware Support Statement:



Unicenter Service Desk

Technical Support Home Page



VMware Support Statement:



CA CMDB

Technical Support Home Page



Support Statement VMware support:



Unicenter Service Delivery

Technical Support Home Page

n Unicenter Service Accounting



n Unicenter Service Assure



n Unicenter Service Catalog



n Unicenter Service Metric Analysis



VMware Support Statement:



CA Clarity

Technical Support Home Page



VMware Support Statement:



Additional Comments:

Certification is done with CA Clarity 8.1 in a Windows 2003 guest system hosted on a VMware ESX 3 server.

See release notes on

CA Security Command Center (SCC)

Technical Support Home Page



VMware Support Statement:



Certification Matrix – Including Virtualization Certification



n SCC Agents r8.0 SP2 on VMware ESX 3.0

n SCC Agents r8.0 SP1 on VMware ESX 2.1.2 & 3.0

CA Secure Content Manager (SCM)

Technical Support Home Page



Compatibility Matrices – Including Virtualization Certification



CA Audit

Technical Support Home Page



Certification Matrix – Including Virtualization Certification



n Audit r8 SP2 CR Build 125 on VMware 3.0, 3.0.1, 3.0.2, 3.5.0

n Audit r8 SP1 CR2 on VMware 2.1.2, 2.5.1, 3.0.1, 3.02, 3.5.0

n Audit r8 SP1 CR1 on VMware 2.1.2

VMware Support Statement:



CA SiteMinder

Technical Support Home Page



Certification Matrix – Including Virtualization Certification



n SiteMinder 6.0 J and Agents Platform Matrix

n SM App Agents Platform Support Matrix

n Secure Proxy Server 6 0 Support Matrix

n SiteMinder SAP WebAS Agent 5 6 SP4 Support Matrix

n SM Siebel Agent 5 6 SP4 Platform Support Matrix

n SiteMinder PeopleSoft Agent 5 6 SP4 Support Matrix

n SiteMinder 12 0 Platform Support Matrix

n SiteMinder 5 5 and Agents Platform Support Matrix

CA ARCserve Backup

Technical Support Home Page

n CA ARCserve Backup for Windows



n CA ARCserve Backup for Linux



n CA ARCserve Backup for UNIX

Certification Matrix – Including Virtualization Certification

n CA ARCserve Backup r12 for Windows



n CA ARCserve Backup r11.5 for Linux



n CA ARCserve Backup r11.5 for UNIX



Related Product Guides

CA ARCserve Backup for Windows r12 VMware Agent Guide



Related Product Videos

CA ARCserve for Windows r12 Videos





Related Product Patches

n CA ARCserve for Windows r12

WIN-VMWARE AGENT VI 3.5 SUPPORT (x64)



WIN-VMWARE AGENT VI 3.5 SUPPORT (32-BIT)



n CA ARCserve for Windows r11.5

NT -VMWARE ESX SERVER 3.5 WITH VCB FOR ARCSERVE



n CA ARCserve for Linux r11.5

LNX-BAB R11.5 SERVICE PACK 3 FOR LINUX



Related FAQ’s and Techdocs

n FAQ365521: CA ARCserve Backup and VMware ESX Server 2.5

n TEC437566: Is VMware VMotion supported by CA ARCServe Backup r11.5



n TEC404082: Best Practices Guide for VMware ESX Server Backup



CA XOsoft

Technical Support Home Page



Supported Configurations – Including Virtualization Certification



CA Message Manager

Technical Support Home Page



NOTE: CA Message Manager is currently not supported in a VMware environment.

BusinessObjects XI (BOXI)

Statement of Support – VMware ESX Server



NOTE: This is an external link.

Comments on Related 3rd Party Products

One problem you may encounter is that Microsoft does not support SQL in VMware. Although the exact degree of support will depend on your specific contract with Microsoft, in general you cannot escalate any SQL problems to Level A support when a virtualized environment is involved. At best, you can escalate to Level B support, however, you should expect to be asked to reproduce the problem on a physical server before proceeding.

Microsoft support details can be found here:





Additional Details

The material posted on a product’s CA Support home page – including the certification matrix - is the authoritative source and may be more recent than what is summarized here. In general we try to provide links to the official document on support. for you to reference.

Network & Systems Management (NSM)

Agent Technology



For r11.x

|Product Component |Platform |Platform Version |Pack |Pack |

| | | |Rel |Glvl |

|System Agent |VMware ESX |2.1 Server v1.5, Server v2.0.0, Server v2.0.1, Server 2.1.1, |11 |0000 |

| | |Server 2.1.2, Server 2.5, Server 2.5.1, Server 2.5.2, Server | | |

| | |2.5.3, Server 3.0, Server 3.0.1, Server 3.0.2, Server 3.5 | | |

|Log Agent |VMware ESX |2.1 Server v1.5, Server v2.0.0, Server v2.0.1, Server 2.1.1, |11 |0000 |

| | |Server 2.1.2, Server 2.5, Server 2.5.1, Server 2.5.2, Server | | |

| | |2.5.3, Server 3.0, Server 3.0.1, Server 3.0.2, Server 3.5 | | |

|Performance Agent |VMware ESX |2.1 Server v1.5, Server v2.0.0, Server v2.0.1, Server 2.1.1, |11 |0000 |

| | |Server 2.1.2, Server 2.5, Server 2.5.1, Server 2.5.2, Server | | |

| | |2.5.3, Server 3.0, Server 3.0.1, Server 3.0.2, Server 3.5 | | |

For r3.1

|Product |Platform |Platform Version |Pack Rel|Pack |

|Component | | | |Glvl |

|Log Agent |VMware ESX |Server 2.5 (patches required) |3.1 |0403 |

|Process Agent |VMware ESX |Server 2.5 (patches required) |3.1 |0403 |

|(proAgent) | | | | |

|System Agent |VMware ESX |Server 2.5 (patches required) |3.1 |0403 |

|(caiUxOs) | | | | |

|Log Agent |VMware ESX Server |2.1, 2.1.1, 2.1.2 (Fixes required. Contact support) |3.1 |0403 |

|Process Agent |VMware ESX Server |2.1, 2.1.1, 2.1.2 (Fixes required. Contact support) |3.1 |0403 |

|(proAgent) | | | | |

|System Agent |VMware ESX Server |2.1, 2.1.1, 2.1.2 (Fixes required. Contact support) |3.1 |0403 |

|(caiUxOs) | | | | |

EVENT MANAGEMNT

For r11:



|Product Component |Platform |Platform Version |Pack |Pack |

| | | |Rel |Glvl |

|System Agent |VMware ESX |2.1 Server v1.5, Server v2.0.0, Server v2.0.1, Server 2.1.1, Server |11 |0000 |

| | |2.1.2, Server 2.5, Server 2.5.1, Server 2.5.2, Server 2.5.3, Server | | |

| | |3.0, Server 3.0.1, Server 3.0.2, Server 3.5 | | |

|Log Agent |VMware ESX |2.1 Server v1.5, Server v2.0.0, Server v2.0.1, Server 2.1.1, Server |11 |0000 |

| | |2.1.2, Server 2.5, Server 2.5.1, Server 2.5.2, Server 2.5.3, Server | | |

| | |3.0, Server 3.0.1, Server 3.0.2, Server 3.5 | | |

|Performance Agent |VMware ESX |2.1 Server v1.5, Server v2.0.0, Server v2.0.1, Server 2.1.1, Server |11 |0000 |

| | |2.1.2, Server 2.5, Server 2.5.1, Server 2.5.2, Server 2.5.3, Server | | |

| | |3.0, Server 3.0.1, Server 3.0.2, Server 3.5 | | |

For r3.1



|Product |Platform |Platform Version |Prod |Pack |

|Component | | |rel |Glvl |

|Log Agent |VMware ESX |Server 2.5, 2.5.2, 2.5.3 |3.1 |0403 |

|Process Agent |VMware ESX |Server 2.5, 2.5.2, 2.5.3 |3.1 |0403 |

|(proAgent) | | | | |

|System Agent |VMware EX |Server 2.5, 2.5.2, 2.5.3 |3.1 |0403 |

|(caiUxOs) | | | | |

Advanced Systems Management (ASM)



|Product |Platform |Platform Version |Release |Gen |

|Component | | | |Level |

|Agent |VMware ESX |Server (Vmnix) 2.0.0, 2.0.1, 2.1.0, 2.1.1, 2.1.2, 2.5, 2.5.1, |11.1 |0610 |

| | |2.5.2, 2.5.3, Server 3.0, Server 3.0.1, Server 3.0.2, Server | | |

| | |3.5 | | |

|Agent |Vmware ESX |Server (Vmnix) 2.0.0, 2.0.1, 2.1.0, 2.1.1, 2.1.2, 2.5, 2.5.1, |11 |0512 |

| | |2.5.2 | | |

CMS – Asset Management

VMware

n Unicenter DSM r11.2 in Windows operating environments is certified on VMware ESX Server 3.0.1 guest systems. Certification configuration:

– ESX host: Quad 3.0 GHz CPUs, 32GB RAM, 2–4 port NICs (1Gbit/s), high performance SAN

– ESX guests: 1 CPU, 2–4GB RAM, 1 NIC, storage allocated from high performance SAN

n The DSM r11.2a Asset Management Agent is certified on VMware ESX Server 3.0.1 host system. In other words, the DSM r11.2a Agent runs on the native RedHat 3.0 operating system on which the ESX Server is installed.

– As the underlying host operating system in VMware ESX Server 3.0.1 (=RedHat 3.0) reports incorrect data with respect to the number of CPUs and the floppy devices, the corresponding inventory items reported by the Asset Management r11.2a agent will not be correct.

– The Asset Management r11.2a Agent installed on the ESX host operating system will not report any inventory information about the configured virtual machines. To get inventory data about the virtual machines you need to install aUAM Agent on the virtual machines.

Note on VMware: The UAM Manager, Sector, Engine, Agent and Admin Console components may be run on VMware 3.2 4.0 and 4.5 for all above OS versions supported by VMware. Please see TEC307048 for more information.

CMS – Remote Control

VMware

Unicenter DSM r11.2 in Windows operating environments is certified on VMware ESX Server 3.0.1. Certification configuration:

n ESX host: Quad 3.0 GHz CPUs, 32GB RAM, 2–4 port NICs (1Gbit/s), high performance SAN

n ESX guests: 1 CPU, 2–4GB RAM, 1 NIC, storage allocated from high performance SAN

CMS – Software Delivery

VMware

n Unicenter DSM r11.2 in Windows operating environments is certified on VMware ESX Server 3.0.1 guest systems. Certification configuration:

– ESX host: Quad 3.0 GHz CPUs, 32GB RAM, 2-4 port NICs (1Gbit/s), high performance SAN

– ESX guests: 1 CPU, 2-4GB RAM, 1 NIC, storage allocated from high performance SAN

n The DSM r11.2a Software Delivery Agent is certified on VMware ESX Server 3.0.1 host system, i.e. the DSM r11.2a Agent runs on the native RedHat 3.0 operating system which the ESX Server is installed on.

CA ARCserve Backup r12



Backup Server

|OS Release |Edition |x86 |x64 |IA64 |

|Citrix MetaFrame |Windows 2000 Server and |SP4 |x |X |

|Presentation Server |Advanced Server | | | |

|3.0 | | | | |

| |Windows 2003 Standard |R2 |x |X |

| |Windows 2003 Enterprise |R2 |x |X |

|Citrix MetaFrame |Windows 2000 Server and Advanced Server |SP4 |x |X |

|Presentation Server | | | | |

|4.0 | | | | |

| |Windows 2003 Standard |R2 |x |X |

| |Windows 2003 Enterprise |R2 |x |X |

|Citrix MetaFrame |Windows 2000 Server and Advanced Server |SP4 |x |X |

|Presentation Server | | | | |

|4.5 | | | | |

| |Windows 2003 Standard |SP1, SP2, R2, |SP1, SP2, R2, |X |

| | |R2 SP2 |R2 SP2 | |

| |Windows 2003 Enterprise |SP1, SP2, R2, |SP1, SP2, R2, |X |

| | |R2 SP2 |R2 SP2 | |

|Virtual PC |2004 |[pic] |x |X |

|Virtual Server |2005 |R2 |R2 |X |

|Virtual PC |2007 |[pic] |x |X |

|VMware ESX Server |Guest OS: Windows 2000, Windows 2003, WinXP |[pic] |[pic] |X |

|2.5, 2.5.1, 2.5.2, 2.5.3, | | | | |

|2.5.4, 3.0, 3.0.1, 3.0.2, 3.5, | | | | |

|3i | | | | |

|VMware GSX Server |Guest OS: |[pic] |x |X |

|3.0, 3.1 |Windows 2000, Windows 2003, WinXP | | | |

|VMware Workstation 4.0, 4.5 and|Guest OS: Windows 2000, Windows 2003, |[pic] |x |X |

|5.0 |WinXP | | | |

|NEC CLUSTERPRO |8.0 SE and LE |[pic] |[pic] |x |

| |CLUSTERPRO X1.0 |[pic] |[pic] |x |

Similar matrices exist for various “File System Agents”.[pic][pic][pic]

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