INSTR NOTE FFF2011CASE 7 STARBUCKS

A Starbucks store in California started making cold coffee drinks in the blender one hot summer. As the drinks were popular, they informed head office who had a fit. “We are making coffee here, not slushies! Stop that, don’t water down our coffee!” The store continued to make the slushies and the critical mass of desire for the drink was ... ................
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