WorkNet DuPage Career Center



Systems/Network EngineerThe Systems/Network Engineer is responsible for maintaining the design and integrity of the client's entire environment, along with coordinating complex projects. The ideal candidate will have a solid skill in networking and internet technologies with a general understanding of Microsoft core technologies.Education, Experience & CertificationsBachelor’s degree (B. A.) from four-year College or university; or related experience and/or training; or equivalent combination of education and experience.Professional IT Certifications, such as: Microsoft, Cisco, VMware, Fortinet, IBM, etc.2+ years experience in similar roleQualificationTo perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Duties & ResponsibilitiesIT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMwareDesign, implementation, and support services for Microsoft related technologies: Office 365, Microsoft Azure, Windows Server, Exchange, SQL, SharePoint, etc.Engineer and implement system solutions for customers using technologies that meet their needsImplement and support disaster recovery solutionsTechnical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and securityRemote access solution implementation and support: VPN, RDS, and CitrixSystem documentation and consulting services to include system reviews and recommendationsCommunication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesImprove customer service, perception, and satisfactionAbility to work in a team and communicate effectivelyEscalate service or project issues that cannot be completed within agreed service levelsBusiness awareness: specific knowledge of the customer and how IT relates to their business strategy and goalsDiscover opportunities for enhancing client’s environmentDevelop in-depth knowledge of the service catalog and how it relates to customer’s needsDocument internal processes and procedures related to duties and responsibilitiesResponsible for entering time and expensesWork through project tickets and phases as assigned by a Project ManagerReview IT publications and online materials to remain up-to-date with current and future technologies emerging in the industryKnowledge, Skills and Abilities RequiredInterpersonal skills: such as telephony skills, communication skills, active listening and customer-careDiagnosis skills of technical issuesAbility to multi-task and adapt to changes quicklyTechnical awareness: ability to match resources to technical issues appropriatelyService awareness of all organization’s key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide IT servicesTyping skills to ensure quick and accurate entry of service request detailsSelf-motivated with the ability to work in a fast-moving environmentCompensation/BenefitsMajor medical, dental & vision insuranceLong term disability insuranceLife insuranceRetirement account matchingTechnology spending accountPaid training allowancePaid time offBusiness casual dress codeCompetitive salary based on experienceDisclaimerThe preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Job Type: Full-timeSalary: $50,000.00 to $80,000.00 /year ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download