Ticket: # 1404341 - terrible internet service

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Ticket: # 1404341 - terrible internet service

Date: 1/18/2017 11:12:02 PM City/State/Zip: Cherry Log, Georgia 30522 Company Complaining About: Tds _____________________________________________________________________________

Description

4.7 mb download .44 mb upload

from speed test from tds. paying for 10 mb

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Ticket: # 1404351 - Repeating connection problems, not even reaching 3 Mbps speed instead of 100Mbps.

Date: 1/18/2017 11:28:40 PM City/State/Zip: Los Angeles, California 90034 Company Complaining About: Time Warner _____________________________________________________________________________

Description

I have a 100Mbps speed, but it keeps constantly falling to less than 3Mbps. It happened once, I contacted my ISP, they "reset their signal" and it was fixed, but less than 20h later it was slow again. No other device connected, only one machine, but when I do a speed test, for Download it limits to 3Mbps and Upload goes to 12Mbps, which is normal.

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Ticket: # 1404448 - POOR SERVICE FROM FEDERALLY FUNDED COMPANY FOR EXPANSION (FRONTIER COMMUNICATIONS)

Date: 1/19/2017 2:35:21 AM City/State/Zip: Caldwell, Texas 77836 Company Complaining About: Frontier Communications _____________________________________________________________________________

Description

I HAVE NO PHONE SERVICE THAT EVEN WORKS, THIS IS BUNDLED WITH MY INTERNET. I PAID FOR 3- 12 MPS PACKAGE I AM CURRENTLY GETTING 1.86 , I WAS PROMISED THE NEW SERVICE FRONTIER OFFERS IN MY AREA MY NEIGHBOR WORKS FOR THEM HE HAS IT! I GET THE RUN AROUND I WAS ASSURED I WOULD GET THE UPGRADE AS I WAS THE FIRST PERSON THAT ORDERED THE SERVICE IN MY AREA THE TECH CAME OUT AND INSTALLED AND TOLD ME HE DEGRADED ME TO 3MPS. CALLED FRONTIER AND THEY SAID THEY WOULD UP MY SPEED TO 12 MPS AT THE CLICK OF A MOUSE .. I KNOW THIS NOT TO BE TRUE I NEED A NEW MODEM AND THEY HAVE TO SWITCH ME TO THE NEW MAIN IN THE OFFICE, ON 1-18-17 I SPOKE WITH A SUPERVISOR NAMED NICK HE SAID THERE WAS NOTHING HE COULD DO , I ASKED NICK FOR MORE INFO ON HIM SUCH AS A FRONTIER ID NUMER AND HE TOLD ME HIS NAME WAS NICK AND HUNG UP ON ME. I DO NOT FEEL THAT I AM RECIEVING THE SERVICE I PAY FOR AND HAVE HAD ZERO LUCK ATTEMPTING TO MAKE IT WORK WITH FRONTIER. THIS IS WHY I AM FILLING THIS COMPLAINT AS A LAST RESORT. I HAVE ALSO FILLED A COMPLAINT WITH THE PUBLIC UTILITIES COMMISION OF TEXAS. THANK YOU FOR YOUR TIME AND I HOPE WE CAN ALL WORK TOGETHER TO KEEP FRONTIER HONEST ON WHAT THEY CLAIM THEY WILL PROVIDE THANK YOU FOR YOUR TIME

(b) (6)

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Ticket: # 1404636 - Slow Speeds

Date: 1/19/2017 10:56:56 AM City/State/Zip: Bluffdale, Utah 84065 Company Complaining About: Comcast _____________________________________________________________________________

Description

We've experienced much slower speeds recently. I'm currently on a 150 MBPS plan , but don't feel like I'm getting those speeds.

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Ticket: # 1404922 - Gigapower? Not even close!

Date: 1/19/2017 12:12:18 PM City/State/Zip: Raleigh, North Carolina 27616 Company Complaining About: AT&T _____________________________________________________________________________

Description

I was supposed to receive Internet speeds of up to 1000 MBS. Most days I got between 20 and 30 MBS. For the five months that I had this service, AT&T could not resolve the problem despite numerous phone calls, during which they tried to fix the problem online, and despite sending me a new modem, and despite a technician visiting my home. "Up to" 1000 MBS means somewhere close to that, which I never got. They only adjusted my final bill, but other than that I paid the full price for nothing except a lot of frustration and headaches!

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Ticket: # 1405052 - Ticket No. 1368783

Date: 1/19/2017 12:41:43 PM City/State/Zip: Bristow, Virginia 20136 Company Complaining About: AT&T _____________________________________________________________________________

Description

Your last response to me regarding subject ticket stated it has been closed and AT&T was to resolve the issue. I don't know what information you have been provided by AT&T, but there has been no resolution made or being attempted by AT&T. I have called 405-302-4390 Mr. Derrick Shaney of AT&T and left 3 voice messages but he has not returned my call to resolve the issue. What are my options to get either the reimbursement for over $6500 paid since signup as AT&T has confirmed signal at my address is poor due to tower location and they have no plans to put any tower in the near future.

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Ticket: # 1405795 - Internet speed not consistent and goes down at same time every

day

Date: 1/19/2017 3:51:57 PM

City/State/Zip: Pompano Beach, Florida 33069 Company Complaining About: Comcast _____________________________________________________________________________

Description

Original Ticket No. 1357988 was served on Comcast. Many visits to my premise were scheduled and I provided next day access. They changed all connections in my unit and said they were going to work their way out to their equipment. The

problem was clearly not a wiring issue as I would receive 89 Mbps at one point in the day and then 29

Mbps at another which I have documented. I am paying for 75 Mbps. My next-door neighbor, (b)

(b) (6)

, who is fed from another point is experiencing the same continuing issue. Comcast

has run new cable from the street to my amplifier and then the split continues to feed each of our four

buildings own amplifiers. None of this cable has been connected as of today! My line goes to a third

floor apt then split to their junction box on the third-floor landing. The foreman refused to let the

technician run a cable that was split and insisted on a direct run. As it turns out the technician broke

my cable while testing leaving me with no service. This resulted in a call to the executive office and the technicians return and a forced rerun of one of the two legs of the cable that the foreman didn't want to split. As they had to run that leg they could have run the other but did not. They now want to

run a new line from the back of the building to my unit and the property manager will not give them

authorization. The technician said that the entire building should be rerun as it would have to soon when fiber optic is installed. Any analytical person would understand that the cable, when it can deliver above peak service at one

time and subpar service at another time consistently from what I have speed tested, is not the cause

of our problems. The speed changes seem to occur at the same times each day from my testing. This

causes some of my internet reliant devices to go offline. This is clearly a signal problem at their end. I ask that you have Comcast to do what is needed to correct my problem and give me credit for speed and service not provided for which I pay.

Many people in our community have no or other internet service providers. They do not require higher

speed service or realize they are not receiving the service for which they are paying. Thank you in advance for your help.

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Ticket: # 1405807 - Comcast issues

Date: 1/19/2017 3:55:00 PM City/State/Zip: Bluffdale, Utah 84065 Company Complaining About: Comcast _____________________________________________________________________________

Description

Very bad connection and my rate was just raised.

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