XFINITY™ Internet 2go

[Pages:12]XFINITYTM Internet 2go

Leave home. Not the Internet.

Adding to the fast Internet experience at home, customers can now stay connected as they travel, commute, do errands, or relax in the nearby coffee shop or local park. It's easy for customers to install and does not require a professional installation ? install software, plug in the device, and customers are "on-the-go". XFINITY Internet 2go, it's way more than local mobility.

Get coast-to-coast mobile Internet services with XFINITY Internet 2go

3G Coverage

4G Coverage

3G Broadband

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XFINITYTM Internet 2go

For internal use only, Washington Market.

SMILE. YOU'VE GOT ALL THE ANSWERS!

2010 Comcast Quick Reference & Product Guide Q2 2011

For internal use only, Washington Market

Inside

3 Three Things You Should Know 4 XFINITYTM vs. the Competition 5 Customer Guarantee 2.0 6 New XFINITYTM Products 7 New XFINITYTM TV Features 8 XFINITYTM Internet 9 Comcast Apps 10 XFINITYTM Voice 11 Telecommunications Provider Map 12 Whidbey Island CDV

For internal use only, Washington Market.

Telecommunications Provider Map

Blaine

Whatcom

Bellingham

San Juan

Anacordes Skagit

Mount Vernon

Oroville

Okanogan

Omak

Republic

Ferry

Pend Stevens Oreille

Forks

Port Angeles

Callam

Island

Lakewood

Everett Snohomish

Jefferson

Kitsap

Bremerton

Lynnwood

Seattle Bellevue

Renton King

Grays Mason

Federal Way

Harbor

Tacoma

Puyallup

Hoquiam

Olympia

Aberdeen

Thurston

Pierce

Raymond

South Bend

Pacific

Centralia

Lewis

Wahkiakum Cowlitz

Longview

Skamania

Chelan

Chelan

Grand Coulee

Douglas

Wilbir

Coulee City

Lincloln

Kittitas

Wenatchee Ephrata

Grant

Moses Lake

Ritzville

Ellensburg

Adams

Newport

Spokane

Spokane

Whitman

Colfax Pullman

Yakima

Yakima

Franklin

Garfield

Benton

Columbia Clarkston

Richland Pasco

Dayton

Kennewick

Walla Walla

Asotin

Walla Walla

Clark

Vancouver

Klickitat

Subject to change; for more up to date list go to: \\costello\NPSperformance\penetration_reports

Frontier

Qwest

frontier

quest

Century Link of Washington

century

Whidbey Telephone Comupannityed

United Telephone Company of the Northwest

Inland Telephone Company

Pend Oreille Telephone Company

Lewis River Telephone Company

McDaniel TelephonienlCaonmdpany Hood Canal TelephpoennedCompany Western Wahkiakumlewis County Company McDaniel

Ellensburg Telephone Company

Asotin Telephone Company

St. Johns Co-Op Telephone & Telegraph Company

The Toledo Telephone Company

HPoioondeer Telephone ComSptanJoyhns

MWaesshteellrnTelecom

Teledo

EYlCleOnMsbNuergtworks Inc. Pioneer

A? sdo/bti/na FairPoint

Marshel

Tenino Telephone Company

Kalama Telephone Company

11 TELECOMMUNICATIONS PROVIDER MAP For internal use only, Washington Market.

XFINITYTM Voice

You might be asking yourself why Comcast is still selling home phone service when it appears that everyone is transitioning to wireless. According to Reuters*, almost a quarter of homes use cell phones only. The remaining 75% have a landline.

Let's do some quick math. Comcast serves 2.1 million households in Washington State. If 75% have a landline there is a potential for 1,500,000 customers. Minus our current 500,000 Digital Voice customers, that means there are 1 million potential customers we can sell the service to. Now, let's be realistic. We know we won't sell 100% of the remaining million. The point is, while landline service might be in decline as customers transition to wireless, there are still many out there who want a landline and we want to be their home phone service provider.

*Reuters, May 12, 2010

Washington XFINITY Voice

By the numbers

1,500,000

Number of homes with a landline.

- 500,000 Current Comcast XFINITY Voice customers.

1 million

Potential landline opportunity

Voice Mail Unlimited Domestic Long Distance Unlimited Local Calling Call Waiting 3-Way Calling Caller ID Caller ID with Call Waiting Check Voice Mail Online Universal Caller ID

Unlimited plan

Included Included Included Included Included Included Included Included with HSI Service Included with TV service

Local with More plan

$3.95 per month $0.05 per minute Included Included Included Included Included Included with HSI Service Included with TV service

Pricing subject to change. Equipment, installation, taxes, the Regulatory Recovery Fee and other applicable charges (e.g., per call, toll or international calling) extra

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XFINITYTM Voice

For internal use only, Washington Market.

Three Things You Should Know

1. NBC Universal Comcast and General Electric (GE) have announced that NBC Universal will now be 51% owned by Comcast and 49% owned by GE, and managed by Comcast. "The NBC Universal joint venture will be well positioned to compete, innovate, and bring new choices to consumers," Mr. Roberts continued. " Under the terms of the transaction, GE will contribute to the joint venture NBC Universal's businesses, including its cable networks, filmed entertainment, televised entertainment, theme parks and unconsolidated investments. Comcast will contribute its cable networks, including E!, Versus and the Golf Channel, its regional sports networks and certain digital media properties.

An exciting part of the NBC Universal deal is the "Walk in the Park" voucher for eligible employees. Comcast employees and up to three guest can enjoy a day at one of three Universal theme parks: Universal Studios Hollywood (CA), Universal Studios (FL) or Universal Island of Adventure (FL). Soon, employees can enjoy a 30% discount on ticket purchases to Universal theme parks, and a discount to Universal Orlando Resort.

2. Out of Box Experience (OOBE) A new direct ship SIK process that will soon be coming to our market. Everything that a customer needs for an installation of a trip play is shipped to them in a box for easy self installation--2 DCT, a modem, and cable and Ethernet cords. Each is individually packed and labeled so that the customer has an easy self installation process.

As entertainment shifts from the living room to "anytime", XFINITY represents the future of our company and a promise to our customers to keep innovating. With the coverage of TV and the Internet at , customers can watch On Demand shows on their computer. Simply log in under your account and have access to thousands of shows online. Take five minutes, and give it a try. We think you will be impressed.

3. Competitive paragraph XFINITY reinvents entertainment so you can enjoy it your way. With TV, Internet, and Voice services that work together, you can access and enjoy everything you love anytime, anywhere, and any way you want.

Get TV your way with the world's greatest collection of On Demand shows and movies available on your TV, online and now on your iPad. With the XFINITY TV app, you can use your iPad and iPhone as a remote control. You can even turn your iPad into a TV screen to watch your On Demand shows and movies from anywhere. The fastest Internet to more homes than anyone. Choose who you want to talk to and avoid interrupting your entertainment with Caller ID on your TV.

WHAT YOU SHOULD KNOW

For internal use only, Washington Market.

3

XFINITY vs. the Competition

As entertainment shifts from the living room to "anytime", XFINITY represents the future of our company and a promise to our customers to keep innovating. XFINITY surpasses the competition with Product Superiority, Fast Internet Speeds, More HD, and More On Demand. In summary, it's the most features, choice and flexibility with one provider.

Feature

100+ HD channels

The most TV shows and music in HD On Demand

20,000 On Demand Choices

Hundreds of local On Demand choices

Program DVR recordings from anywhere

Fiber technology

Fastest Download Speeds in Washington

Norton Security Suite included at no extra cost

Mobile Internet Service

Bundle TV, Internet, and Home Phone from one provider on one bill

30-Day Money Back Guarantee

Spanish Channels 40+

Local Call Centers

Frontier Qwest Frontier DSL w/ w/ XFINITY FiOS Satellite Satellite Click! Satellite

YES

YES

YES

YES

NO

YES

YES

NO

NO

NO

NO

NO

YES

NO

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NO

YES

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NO

NO

YES

NO

YES

YES

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YES

YES

YES

NO

YES

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NO

YES

NO

NO

NO

N/A

N/A

YES

NO

NO

YES

N/A

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YES

NO

NO

NO

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N/A

YES

YES

YES

YES

NO

NO

YES

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NO

YES

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NO

YES

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YES

YES

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YES

YES N NO O

NO

N NO O YES

NO

4

XFINITYTM VS. THE COMPETITION

For internal use only, Washington Market.

Comcast Apps

XFINITY TV App

Access your set top box through your iPad, iPhone, or iPod Touch and view TV listings and change channels without the use of your remote.

Customers who subscribe to a qualifying Digital Video package can view content directly on their iPad from selected networks. Currently HBO, Showtime, Starz, Encore, Cinemax, MoviePlex, TNT, TBS, Cartoon Network, and BBC America offer a selection of content. With the XFINITY TV App customers have control of their set top boxes. Schedule new recordings or check that your favorite show is set to record while you are away from home.

XFINITY Mobile App

Customers can use this app on their iPad, iPhone, or iPod Touch to manage their accounts, and pay their bill on their phone.

iPad iPhone iTouch Android

Blackberry

XFINITY TV

YES YES YES YES

XFINITY MOBILE

YES YES YES YES

COMING SOON

COMING SOON

NBC Universal TV

The NBC signal is broadcasted through local affiliates to an estimated 99% of US homes. NBC Entertainment develops programming for prime time, late night and daytime schedules. Current prime time favorites such as The Office, 30 Rock, Law & Order SVU and The Biggest Looser, as well as The Tonight Show with Jay Leno, Saturday Night Live and Late Night with Jimmy Fallon. NBC's Days of our Lives continues to be a daytime favorite. Dateline NBC and the Nightly News with Brian Williams continue to be dominate forces in television news, as well as continual news coverage on MSNBC and .

With the merger comes many popular channels. Such as: NBC News, Sports, Bravo, CNBC, MSNBC, E!, G4, Golf, Oxygen, Sprout, Style, SyFy, Versus, USA Network and The Weather Channel.

Film- Many popular and Academy Award acclaimed movies have been produced under NBC Universal. The film franchises include Universal Pictures, Universal Home Entertainment and Focus Features and Focus Features International. Universal Pictures has produced such Academy Award winning movies as ? All Quiet on the Western Front (1930), Ray, Schindler's List, and A Beautiful Mind. The popular Bourne series, Knocked Up and Mama Mia were produced by Universal Home Entertainment. Focus Features brings us The Eagle, The Kids Are Alright, and Jane Eyre.

XFINITYTM TV MULTILATINO

For internal use only, Washington Market.

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