Ticket: # 1282422 - Terrible comcast speed issues constantly

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Ticket: # 1282422 - Terrible comcast speed issues constantly

Date: 10/22/2016 10:35:40 PM City/State/Zip: Bethlehem, Georgia 30620 Company Complaining About: Comcast _____________________________________________________________________________

Description

very in inconsistent internet speeds

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Ticket: # 1283005 - Multiple issues

Date: 10/23/2016 6:20:51 PM City/State/Zip: Lynnwood, Washington 98037 Company Complaining About: Frontier Communications _____________________________________________________________________________

Description

We have had multiple issues with Frontier, our WiFi is incredibly slow and we called multiple times to have it fixed and the problem persists. They sent a technician over last week and he changed our router which did not fix the problem, he also gave us an extra router in case the problem doesn't get fixed(which obviously it didn't) Along with the poor quality of our internet, they have raised our monthly bill by 80$ over the course of a few months, which didn't give us any new features or anything. They have cut our service off even though the bill has been paid on numerous occasions, and then charged us a re-connection fee.

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Ticket: # 1283439 - Centurylink internet

Date: 10/24/2016 9:43:45 AM City/State/Zip: Seattle, Washington 98119 Company Complaining About: Centurylink _____________________________________________________________________________

Description

She has complained many times to Centurylink about the speed of her internet. She is house bound and she needs to use the internet, there are times when she cannot conduct her business on the internet. This is the 2nd time in 6 months that her service has been slow for weeks at a time. The service gets so slow that she cannot access the internet. They are refusing to sent a tech out and they are refusing to credit her.

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Ticket: # 1283608 - Unresolved Internet Issues

Date: 10/24/2016 11:11:48 AM City/State/Zip: Capitol Heights, Maryland 20743 Company Complaining About: Comcast _____________________________________________________________________________

Description

I have been contacting Comcast of the span of several months to get some stability with my internet connection, and for months I have been told everything was either fine or it was due to an issue at the tower. I have had several technicians come in my home, go up the pole outside and check the connections, all to no avail. My husband has replaced the modem, per their instructions, and I have unplugged the coaxial cable and power plug several times a day in order to get a signal.

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Ticket: # 1283935 - Re: FCC complaint

Date: 10/24/2016 1:19:37 PM City/State/Zip: Cedar Hill, Texas 75104 Company Complaining About: AT&T _____________________________________________________________________________

Description

This is a follow-up to your previous request #1252739 "FCC complaint"

All areas of the original complaint were never address in the AT&T statement:

Issue #1 Representative hanging up on my call - Disconnection of calls to AT&T by customer service representative (see previous complaint that was closed without explanation)

Issue #2 Internet and data instability I continue to have problems with AT&T internet and data capabilities on the mobile phone and in my home. I have gone "over" on internet usage in my phone because of the slow internet access. (see documentation from internet speed on FCC app)

Data Usage on my cell phone is slow and I have unlimited data. I can prove that speeds have been throttled. (see some of the speeds of data usage

Issue #3 Rich neighborhoods have choices of high speed internet and other neighborhoods (within feet of them) do not.

High income neighborhood within feet from our home has higher speed internet access. AT&T did not provide actual specifics. The telecommunications line is directly behind my home according to our HOA. Our home was actually built before all the high end homes. I send documentation to that effect. The explanation of AT&T is broad and does not explain why? Nor does it give the actual mapping. Why are homes with in feet of my home not provided equal access. If internet considered as a public utility...Then why is AT&T allowed to provide unequal access. The law is specific as far as requirements of internet companies to upgrade its infrastructure.

The lack of equal access with in the same area literally feet within my home is discriminatory. This is an issue that dates back to the construction of our home in 2004. The rich gated areas were built earlier in 2001, 2002.

And, according to AT&T's own mapping - no home under $500,000 in value (in a 5 mile radius from our home) has high speed internet access.

In my particular case, our homes in the (b) (6)

actually were built after the $500,000-

$800,000 homes the the gated sub divisions directly behind our home.

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