Incident Report Form - The University of New Mexico
To: Cris Landgraf
From: Paul Chang
Cc: backbone-l@unm.edu
Date: 07/19/2007
Re: Fiber cut between 104 Gold and 505 Marquette
Summary
Comcast Fiber, still the only fiber path lit between 104 and 505, got cut around 9:50 AM. ABQG lost both NLR and I2/Newnet peering services. Just prior to metro fiber cut, both NLR and Newnet fiber also got cut in Arizona area. This later outage complicated the trouble-shooting but ABQG staff quickly isolated the trouble-spot. Fiber issue was resolved around 4:30 PM when Comcast fiber was re-spliced. Even tough Arizona fiber still not got fixed, the redundantly-provisioned circuit took the alternative path for both NLR and I2/Newnet to LA and Salt Lake respectively.
Impact to Customers:
All ABQG clients (UNM, Checsnet) lost both NLR and I2/Newnet services. ABQG lost management access to DWDM equipment in 104 Gold.
Outage Timeline:
0950 – 1630 07/19/2007
Service changes / responses / remediation
- To get redundant fiber path lit from 505 to 104 via south campus ASAP
- To provide out-of-band service to Ciena DWDM manage console in 104
- To provide UPS system to out-of-band set-up in 104 Gold
- To use 104 Gold out-of-band set-up as pilot project so it can be later distributed to any ABQG pop location as standard set-up
- Cost sheet will be submitted by 07/30
Last updated: 07/23/2007 Paul C.
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