Commerce Insurance



Commerce Insurance

The Commerce Insurance Company

Citation Insurance Company

Members of The Commerce Group Inc.

11 Gore Road, Webster, Massachusetts 01570 (508) 949-1500



February 1, 2005

Dear Glass Professional:

As you are aware, the new NAGS rebalancing is scheduled to go into effect on February 28, 2005. In preparation for this change, we have had numerous discussions with glass professionals throughout the country in an attempt to analyze the impact on both the glass and insurance industries.

Although we applaud the spirit of the proposed changes in bringing listed glass prices to a more realistic level, we find that there are still many questions that are left unanswered. In speaking with individuals from glass shops and distributors, we have reached the conclusion that many in our industries have been unable to judge the impact of these proposed changes.

In light of this, The Commerce Insurance Company will not be making the transition to the new benchmark pricing at this time. We will continue to use the current NAGS List Pricing, as well as our current discount levels and labor allowances. We are continuing to conduct analysis as well as having further discussions within the industry in order to take an appropriate and responsible position on the NAGS rebalancing. You can be assured that we will continue with this pricing level until we notify you in writing of further changes.

I trust that this delay does not negatively impact your business practices. However, please feel free to call or notify us, in writing, if this is not the case.

Sincerely,

Stephen Betley, AIC, FCLA

Material Damage Manager

1-508-949-5990

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