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44 Alpine Street North Billerica, MA 01862 508-423-0245 michalikcarol@Carol A. Michalik ProfileDetail orientated Insurance Eligibility Team Associate / Underwriter with 21 years in the Insurance industry. Motivated, thorough, well organized, resourceful, a team player. Customer first attitude. A go to person to resolve the difficult problems with our brokers and clients in a positive and timely manner. Ability to meet and exceed organizational goals, challenges and to assist all departments with customer service as needed. Able to handle confidential matters with discretion and diplomacy. Consistently able to provide customers with detailed information in an ever-changing market.Professional ExperienceHSA Insurance Billerica, MA January 2013-June 2020Eligibility/UnderwriterUnderwrite small group & non-group health applications per carrier guidelines verifying documentation and meeting deadlines.Verify all quotes for accuracy.Correspond with brokers, clients and sales representatives to get all outstanding requirements. Professional ExperienceGilbert Insurance Agency Reading, MA September 2008-December 2012Commercial Customer Service Representative/Account Manager Managed the commercial lines small book of new business and renewals. Responsible for reviewing renewals and up selling and cross selling other products.Quoted new business accounts. Managed all the Health renewals and quoted new clients.Worked with Company brokers.Resolved escalated customer issues. P&C License & CISR Professional ExperienceNortheast Business Trust Billerica, MA April 1999- June 2008Director of Underwriting 2003-2008Manage the Underwriting & Insurance Partnership Department.Established and implemented processes that improved work flow and efficiency. Resolved escalated broker and customer issues resulting in long-term relationships and referrals from customers and brokers.Coordinated with the Sales and Enrollment Manager achieving timely enrollment of clients. Maintained the licensing files on our Brokers.Assistant Underwriter 1999-2003Setup all cases as they came in Verified information according to carrier guidelines.Submitted cases to the President / Vice President for approval. ................
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