MIDLAND COUNTY SCHOOL EMPLOYEES CREDIT UNION



MEMBERS FIRST CREDIT UNION

JOB DESCRIPTION

COMMERCIAL LOAN OFFICER

(EXEMPT)

Reports to: Commercial Services Director

Position Overview: The primary purpose of this position is to assist Members First Credit Union to deliver on its Mission: To make a positive difference in the lives of our members and our community. To achieve this mission the position must deliver high quality service to both internal and external members.

Major functions:

▪ Deliver on the Credit Union’s Service Promises in every service situation

▪ Develop, enhance, and monitor the business lending portfolio.

▪ Provide information on credit union products and services to current and potential business members.

▪ Understand what documentation and forms are needed to consummate closing.

▪ Suggest approval or denial of business loan applications.

Duties / Responsibilities:

▪ Deliver on our Service Promises in every internal and external member contact.

- I promise to treat you as an honored guest

- I promise to take responsibility for your request

- I promise to make it easy to do business with us.

- I promise to respond to your requests in a timely manner.

- I promise to identify your needs and suggest a solution that will help you achieve your financial goals.

- I promise to ensure the security of your financial information.

- I promise to show my appreciation for allowing me to serve you.

- I promise to exceed your expectations at every encounter

▪ Maintain up-to-date knowledge of general economic conditions or changing trends that may affect the credit union’s business loan department. Provide timely feedback that allows the credit union to react competitively.

▪ Maintain knowledge of competitors’ rates and terms and other trends relating to business lending. Construct products, rates and terms that reflect the marketplace.

▪ Review loan approvals and denials for soundness of decisions.

▪ Gather background information on members applying for business loans by interviewing applicants, and obtaining credit bureau reports. Handle loans of complexity, value and risk.

▪ Interview members requesting refinancing or rewrites of existing business loans and/or requests for new business loans.

▪ Assist members with the loan application process in person, on the phone, or electronically to ensure completeness of information.

▪ Ensure that sound analysis and lending procedures are followed. Act in compliance with the credit union’s Business Lending policy at all times.

▪ Evaluate the information provided by the business borrower.

▪ Explain reasons for denial and explore options for members when business loans are denied.

▪ Answer questions from routine to complex related to business loans.

▪ Professionally resolve complaints from members and non-members.

▪ Cross-sell lending and other credit union products as appropriate.

Educational Requirements:

▪ A college degree

Experience Requirements:

▪ Five years to ten years of similar or related experience.

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