STATEMENT OF COMMITMENT - ProSites, Inc.



AODA AccessibleCustomer Service PoliciesSTATEMENT OF COMMITMENTKESWICK DENTAL CENTRE is committed to excellence in serving all customers, including customers with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) and its regulations, this policy explains the policies, practices and procedures that KESWICK DENTAL CENTRE has established to provide an accessible experience for customers with disabilities, based on the core principles of dignity, independence, inclusion, and equal opportunity.Alternate document formats, communication and accommodation supports are available upon request for our customer service policies.OVERVIEWThe goal of the Accessibility for Ontarians with Disabilities Act, 2005, is to make Ontario accessible to people of all abilities by 2025. The Accessibility Standards for Customer Service were created to ensure that goods and services are accessible to all Ontarians and that persons with disabilities are provided with alternate document formats, communication and accommodation supports upon request.?POLICY?This policy outlines the responsibilities and expectations of all KESWICK DENTAL CENTRE employees and volunteers in providing goods and services to our customers. In fulfilling this commitment, KESWICK DENTAL CENTRE will strive to offer the same opportunity or reasonable alternative to access our goods and services to customers with disabilities.Assistive DevicesKESWICK DENTAL CENTRE will ensure that employees are trained and familiar with any assistive devices the organization may have on site for use by persons with disabilities. Employees will ensure that customers with their own assistive devices are able to use those devices to access or benefit from our municationKESWICK DENTAL CENTRE is committed to communicating with people with disabilities in ways that take into consideration their disability. Communication channels may include email, telephone or in person, depending on the individual need. As technology evolves, we commit to staying abreast of best practices.Service AnimalsKESWICK DENTAL CENTRE welcomes customers with disabilities and their service animals. Service animals are allowed in the parts of our premises that are open to the public. Service animals include dogs used by customers who are blind, hearing alert animals for customers who are Deaf, deafened or hard of hearing, and animals trained to alert an individual to an oncoming seizure.Support PersonsKESWICK DENTAL CENTRE welcomes customers with disabilities and their support persons. A support person is an individual hired or chosen by a customer with disability to provide services or assistance with communication, mobility, personal care, medical needs or with access to goods or services. The support person could be a paid personal support worker, a volunteer, a friend or a family member.Notice of Temporary DisruptionIn the event of a planned or unexpected disruption to services or facilities for customers with disabilities, KESWICK DENTAL CENTRE will notify customers promptly by email, telephone, text message, or face to face communication. The notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. Said notices will be posted at the site of the disruption and at our premises.TrainingKESWICK DENTAL CENTRE will provide training to employees, volunteers and third parties who deal with the public on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.This training will be provided within 4 weeks after new staff is hired and existing staff will be re-trained when changes are made to our accessible customer service policy.This training includes information on:An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standardKESWICK DENTAL CENTRE's Accessibility for Ontarians with Disabilities (AODA) Accessible Customer Service PolicyHow to interact and communicate with people with various types of disabilitiesHow to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.What to do if a person with a disability is having difficulty accessing KESWICK DENTAL CENTRE's services.Records for training will be kept at KESWICK DENTAL CENTRE’s office, and will contain the names of the trainees, the dates that each completed the training, as well as the content of the training.FeedbackCustomers who wish to provide feedback on the way KESWICK DENTAL CENTRE provides goods and services to people with disabilities can download and print our Customer Feedback Form which has been publicly posted on our website to automate the feedback process, 24/7.Alternately, feedback can be provided by phone, in person or by email to: keswickdentalcentre@. All feedback, including complaints, will be handled by one of the Office Managers.?Customers can expect to hear back within 3 business days.Notice of AvailabilityKESWICK DENTAL CENTRE will notify the public that our accessibility policies are available upon request by scanning the QR code signage posted on our premises, which automates "information upon request," 24/7.?Please note that alternate document formats, communication and service accommodations are available upon request in order to ensure the customer experience is inclusive.Policy ModificationsAny policy of KESWICK DENTAL CENTRE that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.?To ensure full compliance with the AODA, this policy will be reviewed and revised upon the announcement of any new or updated accessibility standards or any other changes to any part of the legislation. ................
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