Effective Communication Skills - Kenyatta University

Effective Communication Skills

MTD Training

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MTD Training

Effective Communication Skills

Download free ebooks at

2

Effective Communication Skills

? 2010 MTD Training & Ventus Publishing ApS

ISBN 978-87-7681-598-1

Download free ebooks at

3

Contents

Effective Communication Skills

Contents

Preface

7

1.

1.1

1.2

1.3

1.4

1.4.1

1.4.2

1.4.3

1.4.4

1.4.5

1.4.6

1.4.7

1.4.8

Introduction ¨C Effective Communication Skills

The Importance of Communication

What Is Communication?

What Are Communication Skills?

The Communication Process

Source

Message

Encoding

Channel

Decoding

Receiver

Feedback

Context

10

10

10

11

11

13

14

14

14

15

16

16

17

2.

2.1

2.2

2.3

2.4

2.4.1

Perspectives in Communication

Introduction

Visual Perception

Language

Other Factors Affecting Our Perspective

Past Experiences

18

18

18

20

20

21

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Regent¡¯s Park

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Email mim@london.edu

Applications are now open for entry in September 2011.

For more information visit london.edu/mim/

email mim@london.edu or call +44 (0)20 7000 7573

london.edu/mim/

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Please click the advert

2.4.2

2.4.3

2.4.4

Prejudices

Feelings

Environment

22

23

24

3.

3.1

3.2

3.2.1

3.2.2

3.2.3

3.3

Elements of Communication

Introduction

Face to Face Communication

Tone of Voice

Body Language

Verbal Communication

Physical Communication

25

25

26

26

26

29

30

4.

4.1

4.2

4.2.1

4.2.2

4.2.3

4.2.4

4.3

4.3.1

4.3.2

4.3.3

4.3.4

Communication Styles

Introduction

The Communication Styles Matrix

Direct Communication Style

Spirited Communication Style

Systematic Communication Style

Considerate Communication Style

Examples of Communication for Each Style

Direct Style

Spirited Style

Systematic Style

Considerate Style

31

31

32

34

36

38

39

41

41

42

44

45

You¡¯re full of energy

and ideas. And that¡¯s

just what we are looking for.

? UBS 2010. All rights reserved.

Contents

Effective Communication Skills

Looking for a career where your ideas could really make a di?erence? UBS¡¯s

Graduate Programme and internships are a chance for you to experience

for yourself what it¡¯s like to be part of a global team that rewards your input

and believes in succeeding together.

Wherever you are in your academic career, make your future a part of ours

by visiting graduates.

graduates

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