Student Handout, Chapter 2



Chapter 2, Focusing on Interpersonal and Group Communication, Student Handout

ACTIVITY 2.1: NON-VERBAL COMMUNICATION

METACOMMUNICATION

Assume you are an assistant for a manufacturer of sportswear. Your boss makes the following statements regarding your performance. For each example, explain what may be implied, outside of what is explicitly stated.

1. “When you finish editing the report, be sure to proofread your work.”

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2. “Before you leave for the night, turn off the lights in the copy room.”

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3. “You must have spent a lot of time on that report.”

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4. “This is your last chance to improve your relationship with the office manager.”

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5. “Remember, you have just one hour for your lunch break.”

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6. “Your excellent work on your last project won’t go unnoticed.”

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7. “When you return from vacation, let’s discuss a career plan for you.”

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Chapter 2, Focusing on Interpersonal and Group Communication, Student Handout

ACTIVITY 2.2: NON-VERBAL COMMUNICATION

KINESIC MESSAGES

For each of the following examples, articulate what may be implied, outside of what is explicitly stated.

1. Every report received from one of your employees includes numerous errors.

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2. A co-worker is routinely late for weekly team status meetings.

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3. You and your boss meet to discuss upcoming company organizational changes. While telling you there is no concern about anyone losing their jobs, he (uncharacteristically) bites his nails throughout the conversation.

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4. When you meet with a co-worker to plan an upcoming sales presentation, your co-worker is distracted and spends much of the time texting.

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5. You’ve been assigned a team project within your Business Communication course. In an attempt to schedule planning meetings with your team members, two of the four members cancel for the meeting at the last minute. This is the second time you’ve tried to schedule the meeting. The same two team members canceled at the last minute for the first scheduled meeting.

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Chapter 2, Focusing on Interpersonal and Group Communication, Student Handout

ACTIVITY 2.3: GROUP COMMUNICATION

FROM GROUPS TO TEAMS

Use the following template to generate an internal team review. Rank each member according to his or her value to the team. In addition, provide each team member feedback, identifying his or her strengths and areas where he or she might improve.

To begin this process, record each team member’s name on a copy of the template and then score him or her on a scale of 1-5 (one being the lowest and five being the highest) in the column next to each of the team activities.

Team Member:

|Establishing decision-making policies | |

|Setting meeting agendas | |

|Setting timelines and meeting deadlines | |

|Identifying team needs | |

|Defining project goals | |

|Identifying strategies to meet team goals | |

|Facilitating problem solving | |

|Developing conflict resolution rules | |

|Implementing collaborative discussions | |

|Assigning task responsibilities | |

|Being flexible and accommodating | |

|Recommending actions | |

Team Member:

|Establishing decision-making policies | |

|Setting meeting agendas | |

|Setting timelines and meeting deadlines | |

|Identifying team needs | |

|Defining project goals | |

|Identifying strategies to meet team goals | |

|Facilitating problem solving | |

|Developing conflict resolution rules | |

|Implementing collaborative discussions | |

|Assigning task responsibilities | |

|Being flexible and accommodating | |

|Recommending actions | |

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