CASE MANAGER FOR PERMANENT HOUSING PROGRAM

[Pages:2]CASE MANAGER FOR PERMANENT HOUSING PROGRAM

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Reports directly Program Director. 2. Contribute to ongoing quality improvement of MUTEH, Inc. housing programs. 3. Conduct outreach to potential clients, community stakeholders and other agencies on the program

and its requirements. 4. Perform primary case management responsibilities for program participants in the Permanent Housing

program. 5. Coordinate, prepare, and maintain required charting and documentation in a timely and thorough

manner (including weekly HMIS input). 6. Coordinate and monitor all aspects of service delivery including: intake, assessment,

recommendations on housing stabilization, treatment planning, budgeting, case conferences, referrals for adjunctive services, family meetings, group work, individual counseling, advocacy, and liaison with other community agencies. 7. Adhere to client confidentiality requirements and standards. 8. Review and conduct final interviews with potential clients. 9. Complete comprehensive assessment with program participants who have been accepted into the Permanent Housing program and develop a Housing Services Plan with each participant. 10. Ensure all participants are recertified as required by the grant guidelines. 11. Coordinate with local resources to identify available and affordable units. 12. Work with other MUTEH team members to reach monthly goals for participants' enrollment into the program. 13. Market the program to landlords, and mediate any issues between participants and landlords. 14. Develop and maintain a list of housing providers and relationships with housing providers in counties covered by MUTEH. 15. Assist participants in securing and completing leasing applications. 16. Coordinate education for clients in areas of tenant rights and responsibilities. 17. Ensure that participants' needs are responded to in a timely manner. 18. Assist participants to coordinate their move-in, access furniture, and utilities set-up as required by their lease. 19. Schedule regular home visits with each participant with each visit focusing on housing stability. 20. Periodically monitor the participants' progress on the Housing Services Plan, and amend or extend the plan as needed (30, 60, 90 days) to ensure that participants achieve their housing stabilization goals. 21. Follow up with all participants monthly after their goals are met to assess whether they continue to maintain their permanent housing 90 days after stabilization. 22. Coordinate appropriate referrals and linkages to available community partnerships and mainstream services. 23. Track intake, contact and temporary financial assistance in MUTEH's HMIS tracking system in a timely and accurate manner and in accordance to Permanent Housing and MUTEH program guidelines. 24. Maintain accurate and complete weekly case notes for each participant within MUTEH's HMIS database.

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25. Ensure accuracy and consistency with the agency's fiscal and billing procedures. 26. When needed, transport participants in vehicle in a safe, cautious and responsible manner. 27. Ensure that appropriate services are located for participants that will enable them to maintain housing

beyond their time in the program. 28. Maintain contact with the Program Director and Fiscal Officer regarding financial assistance for

participants. 29. Develop relationships with representatives in other agencies to support individuals attaining services

such as additional mental healthcare, psychiatric medication, medical resources, financial assistance, legal advocacy, etc. 30. Participate in daily debrief sessions, weekly supervisory and/or staff meetings, training and development opportunities as determined appropriate by the program director. 31. Attend applicable trainings. 32. Other duties as assigned by the Program Director.

QUALIFICATIONS AND KEY COMPETENCIES

1. A Bachelor's Degree in Social Work or related field from an accredited school is preferred, or a minimum of two (2) years case management experience accompanied by an Associate's degree. Experience working with homeless population(s) helpful.

2. Effective verbal and written communication skills. 3. Ability and willingness to travel throughout MUTEH's 71 county coverage area to conduct home visits

with participant families. Licensed and insured driver willing to use own vehicle in conducting related tasks is required. 4. Strong and timely documentation and assessment skills. 5. Strong team/consensus building skills. 6. Must be a self-starter. 7. Ability to use holistic, client-centered approach. 8. Other Core Competencies expected: time management, attention to detail, crisis management, customer service, interpersonal skills, caring, reliability, collaboration, initiative, fostering diversity, and organizational understanding.

OTHER REQUIREMENTS:

1. Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community.

2. Frequently stands, walks, sits, and climbs in performing duties in the office and traveling to off-site meetings.

3. Frequently reaches and grasps in using telephones, computers, copy machines, and other office equipment and supplies.

4. Frequently lifts and carries up to 5lbs of paperwork, files, and training materials, occasionally up to 40lbs.

5. Must have valid state driver's license by time of hire and be willing to travel significant distances throughout the week. A reliable vehicle for travel is required.

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