Community Support Worker - HomeCare (Mellor) Ltd



Community Support Worker

Job Purpose

Main Duties and Responsibilities

Tasks and Expectations

Person Specification

|Key Criteria |Essential |Desirable |

| |Good general education |NVQ/Diploma Level 2 in Care or |

|Academic/Vocational Qualifications | |willingness to work towards |

| |Very good verbal and written skills |Previous experience in domiciliary care|

|Competence Summary |Very good people skills |or providing care for vulnerable adults|

|(Knowledge, abilities, skills and |An ability to understand and follow procedures |Previous work experience as part of a |

|experience) |Ability to provide quality care |team |

| |Good interpersonal and communication skills | |

| |Good organisational skills | |

| |Good team working skills | |

| |Effective time management skills | |

| |Ability to work independently following verbal or written instructions | |

| |Ability to use the personal security systems within the workplace according| |

| |to practice guidelines | |

| |Ability to identify the risks involved in work activities and undertake | |

| |them in a way that manages the risks | |

| |Adaptable to change | |

| |An understanding, acceptance and adherence to the need for strict | |

|Qualities/Attributes |confidentiality | |

| |Able to respect the privacy, dignity, needs and beliefs of service users | |

| |and carers | |

| |Take the necessary precautions when transmitting information | |

| |Able to work on own initiative | |

| |Able to work under pressure and remain calm | |

| |Flexible and adaptable | |

| |Aware of own limitations | |

| |Keen to develop | |

|Work-Related, Personal Requirements|Willingness to work as part of a team to ensure colleague support and |Willingness to work evenings and |

| |continuity of care for the service users |weekends |

| |Ability to establish good working relationships with colleagues and service| |

| |users | |

| |Self motivated and forward thinking | |

| |Adaptable and flexible | |

| |Work with management on any new training requirements | |

| |Physically fit |Driving licence holder with use of car |

|Other Work Requirements | |and business insurance |

| | |Knowledge of the local area |

| | | |

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• To provide assistance with personal care and other daily living tasks to dependent service users within their own homes.

• To work with each individual service user to maximise their independence and choice

• To work in partnership with service users encouraging choice, participation and motivation, adhering at all times to the values of the company.

• To undertake personal care and daily living tasks as agreed with the service user, their family and professionals involved with the individual service plan.

• Ensure a high standard of personal care, which may include assistance with personal hygiene, washing, dressing etc.

• Provide practical assistance to service users in carrying out everyday tasks to enable them to live as independently and safely as possible, including shopping, cooking, home maintenance

• Ensure that the service user’s medication is handled, administered and recorded in line with the company’s Medication policy.

• To work at all times adhering to the policies and procedures of HomeCare (Mellor).

• To provide service users with opportunities to express their preference as to the way that care tasks are carried out.

• To develop and maintain professional working relationships with service users and work colleagues from a wide variety of backgrounds

• To communicate regularly with the immediate supervisor, in particular regarding changes in the service user’s condition or circumstances.

• To complete documentation, including service user records.

• To maintain and use the call monitoring system by logging in and out of all service users.

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• To attend training, including induction, team meetings and individual supervision sessions as required.

• To undertake additional responsibilities as requested by the Manager following the successful completion of specific training and personal skills development.

• To undertake any other reasonable duties as requested.

• To comply with all Health and Safety policies and procedures

• To be responsible for maintaining and improving own knowledge and skills through experience and training.

• To always respect the service user’s dignity and rights.

• To understand and comply with the company’s confidentiality policy.

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