Ten Ideas for Working with Extended Warranty Companies

Ten Ideas for Working with Extended Warranty Companies Apply a flat administrative fee to all warranty company jobs to cover the extra time you will normally spend. Apply an administrative fee based on actual time spent dealing with the warranty company. Track it and charge for your time just like you do with certain labor jobs. Ask customers to call their warranty company before bringing the car in to ask if the type of issue that is occurring is typically covered. Ask for diagnostic time. In some cases, it will be. Build a list of warranty companies that are OK to work with and ones who are not based on your experience. Get paid up front when you feel it's appropriate. Have the customer pay the entire bill, then the warranty company can reimburse them. Lower customer expectations to match reality. Using a warranty company will often add one or more days to the repair process. The warranty company will normally pay only part of the bill which can vary from most of the bill to only a small part. Use a higher labor rate when estimating the job. Odds are it will take more of your time, so it makes sense to charge more. When you feel it's appropriate just say no.

Copyright ? 2003 - 2019 Automotive Management Network

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download