Great customer experience: A win-win for consumers and ...
Average customer satisfaction (CSAT) score,1 (N = 5,837) Industry and 2013–2015 % change in score2 Year 8.5 8.3 8.1 7.9 7.7 7.5 EXHIBIT 2 Customer satisfaction has improved in most industries 1Customer satisfaction was measured on a scale of 1–10; survey included up to three companies per industry per respondent. 2Survey was not conducted ... ................
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