2019 QHP Enrollee Survey Reminder Email - English



From: [VENDOR NAME]To: [ENROLLEE EMAIL ADDRESS]Subject: Reminder – Your Experience with [QHP ISSUER NAME]Dear [ENROLLEE FIRST AND LAST NAME],This email is official communication on behalf of [QHP ISSUER NAME]. The contents of this email and the links provided are for a survey required by the Affordable Care Act (ACA)1 and managed by the Centers for Medicare and Medicaid Services (CMS)2. Your health plan did not sell your email address. In addition to this email, you should receive a notification letter to your home address inviting you to take the internet survey. If you do not complete the survey over the internet, you should receive the survey in the mail. Your insurance company can verify that the survey is legitimate, however they have contracted with [VENDOR NAME] to administer the survey.Recently, we emailed you a survey about your experiences with your health plan. This is your opportunity to help your health plan serve you better. If you already completed the survey, thank you for your help and please disregard this message.The survey will take less than 15 minutes to complete. Your participation is voluntary. However, your answers will help people like you make important choices about their health care and will help [QHP ISSUER NAME] improve the care they provide to you. Your answers will be part of a pool of information from others who are enrolled in your health plan. The information you provide will only be shared with authorized persons. Your health plan will not see your responses.??To save time and paper, you can complete this survey online right now by clicking [SURVEY URL HYPERLINK]. OPTION TO INSERT “Take Survey Now” Button[QHP ISSUER NAME] contracted with [VENDOR NAME] to conduct this survey. If you have any questions about the survey, call [VENDOR NAME] toll free at (XXX) [XXX-XXXX] between [XX:XX] a.m. and [XX:XX] p.m. [VENDOR LOCAL TIME], Monday through Friday (excluding federal holidays), or email [VENDOR EMAIL]. Thank you for your help!Sincerely,[SIGNATURE][NAME AND TITLE OF SENIOR EXECUTIVE FROM VENDOR or ISSUER]Si desea responder esta encuesta por Internet en espa?ol, haga clic en [SURVEY HYPERLINK]. Si tiene alguna pregunta acerca de la encuesta o necesita ayuda, llame a [VENDOR NAME] al número sin costo (XXX) [XXX-XXXX].[IF OFFERING CHINESE] 這項調查提供中文版。您的意見反應可能有助改善 Marketplace 上提供的保險產品。如需索取中文版調查問卷，或以中文進行電話調查問卷，請聯絡：(XXX) [XXX-XXXX]。1 Section 1311(c)(4) of the Affordable Care Act - Enrollee satisfaction system.—The Secretary shall develop an enrollee satisfaction survey system that would evaluate the level of enrollee satisfaction with qualified health plans offered through an Exchange, for each such qualified health plan that had more than 500 enrollees in the previous year. The Exchange shall include enrollee satisfaction information in the information provided to individuals and employers through the Internet portal established under paragraph (5) in a manner that allows individuals to easily compare enrollee satisfaction levels between comparable plans.2 CMS Marketplace Quality Initiatives website and QHP Enrollee Survey Materials ................
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